Rental Agency not fulfilling obligations

[Poppy2015]

Hey everyone,

 

So here is my problem,

 

My friend and I have moved into a new flat last month and part of the moving in deal was a new freezer to compensate the rent increase from the previous tenants.

This was agreed upon a month before we moved in,

 

a month has now passed and still no new freezer

(they even said it would be arriving in the afternoon when we moved in)

 

. I have emailed the agency and rang them on several occasions although they just lie and say it will be here tomorrow.

 

N Its not so much having or waiting for the freezer but more the on the principle of being lied to all the time and paying that increase for nothing. Its an Assured Shorthand Tenancy under the Housing Act 1998 (amended in 1996) if that helps.

 

Many thanks,

 

Poppy x

[mariner51]

So your rent is higher than previous Ts paid and you were expecting a freezer to compensate for the higher rent?

Do you have it in writing that LA promised to provide a freezer? Are you renting a fully furnished property? Who is you LL?

Unless a freezer was included in contents ad, present when property viewed or 'promise' in writing , I doubt you have any leverage.

Ease up on emails & phone calls.

[Poppy2015]

Thats right. Its in writing on the deposit/ offer contract recipte which was signed by the agency and ourselves. The property came part furnished (sofa, fridge, table, wardrobe). Im not sure who the landlord is although the management agency are called Property Net.

 

Thank you x