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    • Briefly: Bought kitchen (£20000) July 2023 Promised 1 week fitting - took 5 Only drinking water was from outside tap, couldn't cook All sorts of problems deliveries, wrong parts, quality of doors, drawers not working, worktops de-laminating, none yet resolved Crux of the matter Wickes want to replace all the marble worktops - sounds reasonable That means no kitchen again for how long? They want us to accept a type of marble we didn't want in the first place and still don't want now, and they are not saying that they will make good any damage that may be done in the process We don't want this work done, we want them to leave the kitchen as it is and give us some compensation My wife and I are both in our 70's, I am disabled and we are both on heart medication, we don't want the stress and disruption again The ombudsman says we must allow Wickes to try again Advice please, is there any point in going to the small claims court?  Thanks  
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • apologies if I'm being dense, doesn't that open me up to the risk of a backdoor ccj? They still have my parents address for me. (I *may* come back to the UK someday!)
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • I take it I should redact names, court numbers etc?
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Valve/Steam issue, need advice/direction.

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First of all, if this is in the wrong section, a kind redirect would be helpful.


I've been an avid gamer for years, and recently I had a fall out with my father. Unfortunately because of this fallout, he had asked for all payments made to Valve to be charged back, this also included Paypal payments.


So I have a quick question,


In the UK, for a online digital product/game that is linked to an account, I know that they Valve has legal right to suspend the games/items that the charged back money was used on but do they have any legal right to permanently block any online gaming with this account because of the charge back for a completely different item?


The items in question are three games, worth 150 pound. However Paypal took the money of Valve/Steam not the bank. These games have been removed for my account and my account has been restricted.


Restricted in terms that ALL my other 1000 pound + games I purchased with my own card, I am blocked from playing online. In some of these games, Online is the ONLY game mode.


I just wanted some advice, before sending steam a ticket.


I've read here that they can only suspend and remove games that was charged back, not your whole account(However in other countries I hear their legal system doesn't support this, only in the UK are they restricted to taking back what was purchased rather than the whole account).


So in short terms,


My account is worth over 1150 pounds, 150 pounds was charged back from Paypal, from my fathers bank.

They have ONLY taken what was bought with that 150 pounds BUT have restricted all use of my account other than playing single player games.


I would think I would have a case against them wouldn't I? As these games that have been restricted were purchased as a Online and Singleplayer game.


And before anyone jumps to conclusions, I am 24 years old, living in my own place with my own job. The money my father gave to me was when I was out of employment over a year ago. We had a falling out a few weeks ago which lead to him cutting all communications from myself, and then charging back everything I had borrowed from him.


I have spoken to Paypal and they acknowledge this, and am currently waiting for a reply from them.


What laws are relevant to this situation ?



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I would just like to add that when purchasing a game online, if it is a game that has a Online and Singleplayer option to it, doesn't that entitle myself to the full game example valve is wrong in this case to suspend these other games online capabilities?

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no-one has to allow you to continue being their customer if their contractual obligations have already been fulfilled or have been broken. Any future provision may be under terms to be offered and agreed.

Read their contract very carefully and if there is no clause that allows them to limit or amend the services offered you may well have a claim. Other than that the recharge may well invoke penalties andf this is probably part of that.

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This is a known issue with steam, I had always understood that only the game in question should be disabled but not your entire account?


Raise a ticket with steam and get them to clarify.


Of course the UK does have consumer protection laws which would prevent steam doing anything too outrageous, but better to get them to resolve it if you can.




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