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    • Hi   I assume this mattress was the Tenants own property?   So after moving out the Tenants provided an attachment showing a stained mattress and wanting full deposit back and threatening to claim against you for this.   1. Tenants failed to notify you of this stained mattress issue until the end of tenancy after they had vacated the property.   2. You have no evidence that this was the actual mattress used in that property nor evidence to back up there claim the staining caused this mattress damage.  (i.e. one of them could have had an accident and wet the bed or done this when they moved from the property).     3. Ask them that you wish the mattress independently inspected. (which you are fully entitled to do and if it proves this claim is false it will be added to the deposit claim by you the landlord for damages as well as the Garden if you need to get landscapers in to carry out the work that should have been carried out by Tenants as per Tenacy Agreement and raised  by yourself (Landlord) on a few occasions which Tenants failed to rectify even at end of tenancy.   4. Ask them to provide you with the contact details of there Contents Insurance Company (tenants whether Private or Social Housing should always take out and have Contents Insurance but is up to that tenant) bet they don't provide it Big question is the Deposit protected in a Tenancy Deposit Scheme (TDS) and those Tenants that have left were given a copy of the Prescribed Terms for that TDS? (Bear in mind you may need to tell TDS that you are in dispute with the Tenant about damages i.e. mattress and Garden)    
    • plenty of time to research and calm down. nothing much to do until the end of june.    
    • well ...... 1st you need to go back to post 1 and carefully read ALL this thread from the start again and pay attention to the advice and the undertones it explains about 'debt'.   2nd ...the truth is you owe no-one ANYTHING, the OC wrote off and sold the debt, and got most of it back against tax and business insurance schemes ...throw the morality card out the window...the OC did by selling the debt on for <10p=£1. and the DCa want the full balance ...id so many fools stopped paying powerless DCA's tomorrow, the whole industry would collapse overnight.   3rd the only reason this is still around your neck is because you failed to follow given advice...had you ..it would now be statute barred.      ^^^ very important research the M+S credit card debacle using our enhanced google searchbox on this page   as for the PAPLOC reply,   D.. desipte a previous CCA requests, the claimant has yet to supply any/all of the required paperwork.   i: delete [CC is attached to this reply form]"   
    • Hi again   Yes, it's been a lovely day weather wise.   Guess you've better things to do with weather like today than help with this problem, so thanks very much for your input, it's very much appreciated.   Late this afternoon I did receive a reply from the tenants, and they are asking me to go 50/50 with getting the garden sorted, not only that, as they have moved away they are expecting me to get the quotes.   Regarding you view on this issue, its so easy not to see the whole picture and my thoughts that the staining damp may be of their own doing didn't occur to me as I was so locked into the historical leak. Taking a closer look at the room in question today, I'm convinced that they are trying it on with the stained mattress- they did mail through a picture and then a receipt for supposedly the mattress. My wife and I then took both the pic and receipt to the bedding store where purchase was made to ask if the two married up, the picture does not show any emblems/manufactures logo or such to prove that this is the case, so we are none the wiser- our thoughts being that the stained mattress is from elsewhere.   A few days back I spoke to our letting agent regarding all of this, as was quite correctly mentioned there are two parts to this equation, namely the mattress and then the property.   Our agents mentioned to me that as an inventory was not carried out initially with the let, (hindsight) the pictures that were used to advertise the property could not be used as evidence to present to the TDS to be compared to the pictures now as there is no proof that the advertising pictures were in fact how the property was when the let started. I mentioned that all digital pictures have a means of finding when that pic was taken- Geo tag/Metadata- agent was quite surprised by this. The agents thoughts then went for a hide in a vacuum-   This is going off at a tangent here-many moons ago my wife studied computer science at a local University, one of her classmates who she is still in touch with is now a practising Solicitor. My wife suggested that maybe I give her a call, a bit rude I guess, but I did  phone and with the pleasantries out the way  I asked for her opinion of the best way to get this sorted. Her remit isn't landlord type stuff, however she will speak to a colleague on Monday and come back to me.   The property is due to be relet on the 21st, we will ensure that the new tenants move in to a home that is immaculate and welcoming, trouble is its getting a tadge close to get the garden issues sorted in time.   I know that all this will get closure in the end, but at the moment I've had more fun with a toothpick-   Again, many thanks.
    • The collection is currently stored at curator James Blower's home, but he has now found a space situated in an old bank premises where he hopes to exhibit them from this autumn or early next year. View the full article
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Faulty Washer Dryer


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Hi

 

I ordered a Beko Washer Dryer from Littlewoods on 29/03/15 and received the following week.

 

On 19/10/15 the item developed a fault and stopped drying clothes so I reported it to Littlewoods who diverted me to Beko.

 

Beko arranged for an engineer and they came the first time the week after.

 

I'm now 6 weeks later and an engineer has been out 5 times and still not working.

 

Littlewoods initially said after two failed repair attempts they'll remove the item but this hasn't happened. They even went as far as apologising and offered me 10% off my replacement machine. Now they're insistent Beko need to keep sending engineers.

 

Beko are awful. The engineers that attend haven't got a clue what they're doing and they're answer to everything is we'll send an engineer.

 

I've taken off 5 days from work now, made numerous phone calls to both parties and nobody ever calls me back.

 

I paid £700 for this item for it to break so quickly and now incurring laundrette expenses too and have been for 6 weeks.

 

I can't get a new machine as still have this one where littlewoods are refusing to take away even though it's clearly not repairable and can't afford just to write it off.

 

I've emailed too and just get the fob offs of if you haven't heard back in a few days get back to us.

 

Any ideas please?

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Hi

Yes. Invoke the Sale of Goods Act and demand a refund or replacement. Littlewoods offering a 10% discount on another machine is totally unsatisfactory.

 

A lot of companies use the manufacturer as their 'go to guys' when repairs are needed so that they don't have to have their own staff so this is usual.

 

A written Formal Complaint sent by email and followed with a copy via snail mail is the procedure I would do.

 

While Beko appliances are on the lower end of the scale for reliability, they should still last a good 5 years in my opinion so any refund offered should take into account the period you have had a working machine so don't expect a full refund.

 

Have a good read of the Sale of Goods Act for this appliance and when you eventually get another one, read the Consumer Rights Act 2015 as these are the new rules from 1/10/2015.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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your refund may have a deduction for the use you got out of the machine up to that point so a deduction of no more than 7/60ths or £81. They could also replace it with another machine of equal or greater value. The latter will serve them best

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