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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi, yes I have asked that this be escalated and the adjudicator has placed pressure on Mr L to allow me to receive the info that it originally declined. Should hear something back today hopefully.

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Hello , I have read through several times and been looking at ways to help you ..I would argue with the FOS , that in back in 2014 you believe Mr Lender was issuing loans without doing sufficient affordability checks , if the FOS have made Mr Lender pay back money to other people then its obvious MrLender wasn't doing sufficient checks at the time , I've noticed you missed out on your application "other loans " ?, I believe MrLender should have picked this up with regards cross referencing your credit report with application form with the amount of loans which would have been on your report. I have been in your situation and and I know from experience they don't do affordability checks even now , I've just got back my interest from MYJAR and that was from loans taking recently. The time it takes to complete application to money going in bank is far to quick for them to sufficiently check your application, all they bothered about is you are employed not even that for some , and have a debit/credit card to check against you credit report just to confirm to say you are who you say you are !! & that's it .. They not bothered if you can afford it.. When I got my credit report I had no defaults everything was paid on time but the amount of credit taken out was clear to see I was in financial difficulties, bank loans , credit cards , car loan, several payday loans , similar to yours , it was obvious at the time I was struggling, all I was concerned about was keeping my credit report clean and was taking loan after loan I was in right mess, after 4 years I had to call it a day and now on a Payment plan , my credit report ruined and still 15k in debt , but I'm in the process of claiming back my interest like you and that alone if successful should clear my debts, so if I was you I shouldn't give up .. We know the Payday loans wasn't affordable, even going for a Payday loan in the first place indicates we in some kind of financial difficulties..

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Thanks very much for this and I appreciate you taking the time to help me. I was in exactly that position, I wanted to maintain my credit file and therefore was stuck in a cycle of borrowing from Peter to pay Paul. This went on for almost 18 moths before I sought excellent advice from this forum and tried to remedy my initial mistake of taking that first ever loan. I'm still paying back some loans now and my credit file is shot. I've currently got a complaint in ith PaydayUK as well and the eight weeks is up today. They did however refund me £33 interest from a previous loan but I believe that this was seperate from my complaint.I've still got MyJar, 247money, wonga and others to begin the complaint process with. I do have a complaint in with wonga at present but that was to reflect the way they treated me when I explained my situation rather than to seek redress. It's not so much the refunds that I'm after (although it will obviously help) but rather that entries be removed from my credit file.I'm not going to give up now I've made the decision to escalate, I think I felt that the adjudicator was swaying towards the side of the lender rather than being impartial and on that basis decisied not to let it lie. If the ombusdman decides in favour of the lender then so be it, at least I'll know I've tried. Good luck with the rest of your complaints, I'll keep you posted on mine. I should hopefully hear something today from the adjudicator.I've not heard of the other website but I'll have a quick look now :)

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UPDATE: Had an email from the adjudicator saying my complaint is now in a queue to be looked at by the ombudsman. Also (stragely at the same time) received an email from PaydayUK stating that they basically haven't had chance to look at my complaint and suggesting that I now cotntact the Ombudsman. Should I give them more time or simply escalate?

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Hello 8 weeks is adequate time to get a reply I should go straight to Financial Ombudsman . Once the 8 weeks is up for me and I haven't got the outcome I want I will be going straight to FB .. Some good reports on Debt Camel and help topics .. Regards MrLender I think you have been unlucky with decision , hopefully it will get sorted.

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Hello yes fingers crossed , I believe PDUK have said they have made mistakes with regards to issuing unaffordable loans and already paying redress payments .. If your complaint is upheld with FO you could argue it against your MrLender complaint .

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