Hotpoint Tumble dryer safety issue

[silverfox1961]

Thankyou so much for your well intentioned removal but its not my personal number its one for HOTPOINT.

 

Apologies for that. I checked the number out first and couldn't find it on the net so assumed that it was yours. At least I'm only wrong once a day

[wackyjacky]

Hey no problem safety comes first and we all appreciate the hard work unpaid mods do.

[wackyjacky]

http://www.mirror.co.uk/news/uk-news/whistleblower-claims-tumble-dryer-bosses-7354317

[polly125]

Hi, I would like some advise on this please, my daughter has one of the affected dryers I have been in contact with them and registered the appliance 5wks ago so far no reply from them, however I contacted them by phone this Monday gone 1st agent said it was not one of the faulty appliances it clearly is though, 2nd phone call made & was agreed it was a faulty one, I asked for a Supervisor this time. The problem I have is this was bought from Very last April 2015 on buy now pay 12months later so is still under guarantee & not paid for as yet, very refusing to take it back without an uplift code & Hotpoint do not give out uplift codes.... been going round in circles with this all week, my daughter is a single parent with 2 young children and is scared of using it at all!

[silverfox1961]

Hi

I can sympathise a little with Hotpoint but only a little. They have had thousands of these machines sold so obviously it is going to take time to sort everyone out but that is not your problem.

 

Nobody can say your daughters machine will be fine but in my case, so long as I cleaned the filter out every time I tumbled, this did help with the risk of fire and I did stay within a reasonable distance from the machine to make sure that there was no smoke and all was fine.

 

The reason Hotpoint won't give Very an uplift code is that they want to ensure the procedure is followed properly.

 

All I can suggest she does (without liability) is to use the machine under observation and keep banging on at Hotpoint to get a move on. I know the fires are highlighted in the press but they are still very few based on the amount of sales. Not much help I know but at the moment it is all anyone can advise

[wackyjacky]

Have you tried FACEBOOK and TWITTER it sometimes can produce results?

[polly125]

Many thanks, will try Hotpoint again, Twitter produced no result but will have a try with FB. If we could just get a date for them to come it would help, just feel we are up against the 12month guarantee date.

[silverfox1961]

Many thanks, will try Hotpoint again, Twitter produced no result but will have a try with FB. If we could just get a date for them to come it would help, just feel we are up against the 12month guarantee date.

 

Many people think that the guarantee is the be all and end all of it. Not true. The guarantee is offered "In addition to your statutory rights" The sale of Goods Act gives consumers up to 6 years to make a claim. Within the first 6 months of purchase, it will be assumed that the item was faulty from manufacture. After 6 months the onus is on the customer to prove that the fault was there from the start and this can be ascertained by getting an independant report.

 

In other words, don't stress over any guarantee especially as this is now part of a product recall/repair

[wackyjacky]

https://uk.news.yahoo.com/family-left-devastated-after-kitchen-is-destroyed-104125218.html

[citizenB]

http://www.bbc.co.uk/news/business-35828471?error_code=4201&error_message=User+canceled+the+Dialog+flow

 

More action is needed to recall Whirlpool's fire-risk tumble dryers before someone dies, according to a leading Trading Standards officer.

 

Last November Whirlpool - the owner of the Hotpoint, Indesit and Creda brands - said the dryers could be dangerous as they allow lint to build up against the heating element.

 

The company has contacted more than three million customers offering repairs or money off a replacement.

 

But some owners face an 11-month wait.

 

Leon Livermore, chief executive of the Chartered Trading Standards Institute, told 5 Live Breakfast: "The fact that Trading Standards sit within local government means they're often stretched for resources.

 

[BazzaS]

http://www.bbc.co.uk/news/business-35828471?error_code=4201&error_message=User+canceled+the+Dialog+flow

 

I registered having a faulty (condenser) model mid January, on the website.

At just under 8 weeks, I still hadn't heard anything.

 

Phoning the helpline : they were able to

a) give me my customer number so I could log in on the website (though they didn't tell me it had to be prefixed "ST-" !)

b) that I was due a repair, booked for ....... August (2016)

 

The website offered me the choice to purchase a new replacement machine : £60 for vented, £100 for condenser.

 

I thus had 3 main choices

1) Wait for August, only using the dryer when someone is at home, and not overnight

2) Try and argue that the dryer I purchased had an implied term of being able to be used when no-one was at home (or overnight), so was no longer fit for purpose,knowing they could argue I'd had 5 years usage....

3) Paying for a new model at the reduced rate.

 

Option 1 : too long a wait.

Option 2 : not sure the likelihood of success outweighed the hassle factor.

Option 3 : so, we paid full price for the first drier, and £100 for a new replacement (including delivery & taking the old one away).

If I view that as the same as paying full price for the new one, and £100 for the use for 5 years of the one they are taking away .... *

 

So, we now have the new dryer, and no wait until August. The newer model doesn't have just the "run for X minutes" option, but has sensor drying : no more "get home from work, discover you didn't put the dryer on forking enough..."

 

YMMV, especially if your dryer is a lot less than 5 years old!

 

 

* the financial calculation doesn't take into account the £200 difference spent 5 years ago, that if I'd only paid £100 then, I could have had £200 earning interest, nor the effect of inflation : but it is a good enough rule of thumb!

[silverfox1961]

I do feel that in your case, you got a reasonable deal. 5 year old machine replaced for £100 (when I last looked, this particular model was over £200)

 

I do think this is a ploy by Hotpoint to get some money back over this fiasco Wait ages for a repair which as I understand is to replace the back panel as it has the mod on it or get a new model for £100, negating the cost of the mod which they can then do at the factory and ship out to second hand dealers.

 

Mind you, even after reading the manual, I am still no clearer how to use the new functions! Is it a man thing?

[BazzaS]

Mind you, even after reading the manual, I am still no clearer how to use the new functions! Is it a man thing?

 

I'm making no gender assumptions re;

A) gender and manual reading

B) gender and instruction following, even if the manual has been read!

C) silverfox's gender (although it is "silverfox" and not "silvervixen")

 

D) What gender do you believe I am?

[determindator]

 

D) What gender do you believe I am?

 

Just a wild guess, male

[citizenB]

 

Mind you, even after reading the manual, I am still no clearer how to use the new functions! Is it a man thing?

 

What new functions are there, SF ?

[BazzaS]

What new functions are there, SF ?

 

I read the manual (or should I say "got a man to read it to me and explain it to me")

On mine (by comparison with the old model) ;

delayed start, drying to "iron", "cupboard" and "extra"'dry (with modes for cotton or synthetics)

"Wool" mode.

Anti crease (extra "reverses" during drying)

"Crease guard" : tumbles (no heat) intermittently until door opened once drying cycle finishes (so the clothes rest a while, then get rearranged, but don't lie in one consistent position)

 

By comparison with "low heat" or "high heat" for the set period of time, for the old dryer.

[silverfox1961]

What new functions are there, SF ?

 

On mine, there is the pre care and the post care. I understand post care but I haven't a clue what pre care is?

 

Also, 5 symbols numbered 1 - 5 which are supposed to be set and forget. I have used one and the machine only tumbled for 10 minutes. Then there is the timer. My old one used to go round so I knew what it was doing just by looking at it (I take clothes out hot as creases fall out). On this model. the timer is static so I have to remember what time I put it on before it goes onto cool down mode.

[citizenB]

On mine, there is the pre care and the post care. I understand post care but I haven't a clue what pre care is?

 

Also, 5 symbols numbered 1 - 5 which are supposed to be set and forget. I have used one and the machine only tumbled for 10 minutes. Then there is the timer. My old one used to go round so I knew what it was doing just by looking at it (I take clothes out hot as creases fall out). On this model. the timer is static so I have to remember what time I put it on before it goes onto cool down mode.

 

 

 

Pre Care

This option is only available if a delayed start has

been selected. It tumbles the clothes occasionally

during the delayed period to help prevent creases

developing.

 

Post Care

When available and selected, the clothes are

occasionally tumbled after the end of the drying and

cool tumble cycles, to help prevent creases

developing should you not be available to remove the

load immediately the programme is complete.

 

Here you go, the way I read and understand these is that if you have set a delayed start or you will not be around to take your clothes out of the machine once the programme has stopped then there is an occasional tumbling/turning in order to prevent creasing.

 

Hope that helps !

 

TCD980G_19508328300_UK.pdf

[adr1an]

Had a bit of a strange experience earlier tonight. About 8pm a fire engine pulled up and knocked my door. They said they were 'randomly' inspecting fire alarms. I thought that a bit strange, especially at that late hour.

 

They also "randomly" knocked about seven other people in the street. Frightned the life out of some of the older folks. Then I wondered if it was something to do with the tumble dryer we have which we are waiting a repair on due to the fiasco going on. So I asked ALL the other people the fire service went to checking their fire alarms and they ALL are waiting for the hotpoint repair.

 

Just coincidence? We thought our landlord had sent them, but after speaking to the landlord they have no idea why the fire service were sent. Just seems to much of a coincidence, but maybe I'm wrong.....

[wackyjacky]

I spoke too soon my NEW REPLACEMENT DRYER IS NOW not working on a cool dry happy days lol

[Blondmusic]

We have a hotpoint condenser dryer that is one of the affected models. We have to wait until December for an engineer to come out and 'modify' it. Either that or we can pay £100 for a new one. In the meantime I refuse to use the dryer.