Jump to content
  • Tweets

  • Posts

    • Hi,   I've been summoned into court next month for getting caught using my younger sisters oyster card. But they also analysed her card and saw that ive used it 149 times other than that. I'm only being chargerd with the one offence and am having to pay fines and i can chose to plead guilty or not guilty.    HOWEVER the letter states "The schedule gives paticulars of 149 offences, which we suspect you of commiting but have not been charged with. If you pead guilty in person an are found guilty of any offences with which you have been charged you can, before any sentence is passed, admit all or any of the matters in the attatched schedule and ask the court to take them into considerations. This in turn will result in not being subsequenly charged with any of these matters"   I have heard that you can write a letter to try to settle out of court but who do i send the letter to as there is no contact on the summons letter?
    • Very is crap IMHO. CEO Email will get you a case handler to manage this.   sam.perkins@shopdirect.com
    • I purchased a Macbook pro from very.co.uk but after 2 weeks is stopped working completely, I talked to very.co.uk electrical support and they agreed it couldn't be fixed and asked me to return the item. I returned the item and very.co.uk refunded my cc.   However I then received a letter stating that I needed to remove the MacBook from my apple account so that the machine could be accessed by very.   I ignored this at first as I thought it was a mistake as they had refunded me. However then I received a bill from them, they had added the cost of the Macbook to my account credit account on very!   I removed the Macbook from my apple account as requested and messaged them via my account to tell them.   They have now asked for a screenshot of me removing the Macbook from my Apple account, how can I provide a screenshot of an action, one that I've already performed too?   I sent a screenshot of my current devices that are registered to my account, however I can see this running as I purchased a replacement Macbook from another store and it has the same name as the returned one, I am concerned as I have an outstanding balance on my account and am being asked for payment.   There appears to be no method of talking to anyone useful at very.co.uk or of getting anything resolved very easily, they do not appear to have a complaints phone number and only provide a couple of options for complaint subjects online 'Warranty complaint', 'PPI complaint', pr Insurance', I would have thought they were obliged to provide better access than that for customers?   Has anyone had experience of dealing with very.co.uk? what's the best way I can get this resolved?    Can they recharge me for a product that I have returned, and that is faulty?   What can I do if they refuse to accept the screenshot I supplied as proof that I have removed the machine from my Apple account?
    • theft/ GBH/ inciting hate / selling coke to minors - probably out.    parking offences, less problematic.   but there are no absolutes.    
    • In theory you could certainly claim for the value of the improvement but it gets complicated.  You must certainly give notice of any work to be carried out and best to get two quotes.   Lots of time-consuming stuff
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 12 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
        • Thanks
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
        • Like
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
        • Thanks
      • 16 replies
Cypriotxx

Money Claim online against The Coffee Shop for coffee machine

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1690 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi , the last part is the defence letter came with the forms for me to submit reply before the 9th jan , and not sure how do i go about it how to word the whole thing..

Share this post


Link to post
Share on other sites

What have you received from the Court with this Defence?

 

Can you please be very precise and type it out verbatim?

Share this post


Link to post
Share on other sites

Ok so you have received the Directions Questionnaire (DQ) from the Court. This is fairly straightforward to complete.

 

If you choose to file a Reply to Defence (it's optional) then you must file it at Court and serve on the Defendant with your completed DQ.

 

Now tell us, is there truth in the Defendant's claim that you wouldn't send it back at first and wanted to get a refund and keep hold of it and send it to the new buyer directly yourself?

 

Also, why did you not fully check the specifications of the equipment before purchasing it?

Share this post


Link to post
Share on other sites

i understand, thnx

 

when we realized that it needs 3phase electric connection we asked how do we go about this and he suggest different alternatives and they were not good ., and we send a text to ask would you like us to dispatch the item from here to your new buyer we dont mind doing that to save us money , and from that text to the starting the court we been ignored , called so many times and he never get back to us till the moment i started the moneyonline court process and email them and they started to write back and fore .... thats when they suggested that i should chose the option where its says settled so once i do that they would send my money back ..(even tho they received their item ) thats why i was like no i dont trust this guys now what if they wont send my money back ... and here we are now.... if you look at the specs there is no mention of 3phase electricity needed :(

Share this post


Link to post
Share on other sites

I think a Judge would say it was your fault for not checking or researching the product before purchasing. Unless of course you directly asked the Defendant and they misled you about the 3 phase electricity (which I don't think is the case here).

 

How long did you give the Defendant before starting the Court claim? Did you send the Defendant a "Letter Before Action" or notify them in writing that you were intending to go to Court?

 

Thanks.

Share this post


Link to post
Share on other sites

we sent letter and email and text on 20th OCT , and started the process on the 9th NOV when we didnt have any respond till i started...

Share this post


Link to post
Share on other sites

Fair enough, and they accept some delay on their part.

 

The thing I am struggling with is will a Judge think it's reasonable for you to have a refund in full and keep the item and post it on yourself instead of sending it back to the Defendant? I struggle to see how this would have been a viable option as the Defendant would have needed to check the item again before reselling it to someone else.

 

So on what basis do you believe that you are entitled to a full refund plus a refund of the postage?

Share this post


Link to post
Share on other sites

I don't think this will be a walkover. The product is advertised as 'commercial'. Most commercial equipment will be 3 phase and very rarely will you find a domestic premises with a 3 phase electrical supply so you needed to check out your intended purchase more carefully.

 

The 'I will send it on to the next purchaser' really is a no no. That would have made the equipment second hand and with no guarantee that the equipment worked and who would be responsible for a return if that was the case plus, of course, they are fully entitled to have the equipment in their hands to be checked that it is the same one they sent you, has not been used or abused and is in full working order before supplying to another customer.

 

This isn't faulty equipment but a mis-purchase.

Share this post


Link to post
Share on other sites

Thank you so much for all your answers ,

i guess all i can do is fill the forms and send back , so where it is saying need mediation service i can say no to that ?

Share this post


Link to post
Share on other sites

Dont refuse the option of mediation...all parties are expected to participate....irrespective of the outcome.

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

okay , thank you so much

 

Have a lovely new year ..

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...