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    • Thanks DX,    I will update if they outsource to another company or issue any of proceedings (unlikely I know)    cheers, 
    • go up on your UC log-in it should tell you if you are entitled to free prescriptions. if you are, then yes  and yes go get all your moneyback.    
    • I would expect revenue officers are quite aware of the time of day they are manning barriers. i'd also go as far as to say they don't bother to do this in off peak times... as there would be little point, no loss of revenue to protect.   they man the barriers at peak times, when people have purchased their permit to travel at a peak time travelled at a peak time arrived at their destination at a peak time.   thus they prevent: [loss of revenue] the traveller simply paying for an off peak fare when they just travelled in peak time [and most probably are a worker] getting an off peak return when they are travelling back home in peak time [worker returning home]     in other words ..fare dodgers.   your intended return was off-peak, but you didn't tell them.. we'll never know when your permit to travel was purchased nor if you travelled in peak time....but as from about post 5 i'll hedge my bets..   yes you are entitled as others may well be, to a refund because you were returning off peak but if you don't tell 'em…….   as for our experts , its either they are on holiday, which is none of our business or they sussed you out a longtime ago and don't want an argument here that they have 1000's of times in their regular work....   anyway  I've said all this from the start this thread is getting boring and repetitive.   dx ...    
    • @BankFodder and @BazzaS Thank you for your responses ~ I take on board all that you've said, and can only apologise again for all the narrative.   My nephew who's been [supposedly] dealing with this for over 6 months, unfortunately didn't have the experience and was consequently taken in by them and the way they 'operate', and he consequently let me down massively including through the Ombudsman this 2nd time: * 2nd Complaint with Ombudsman initially registered 11/04/2019 but, not registered properly until 15/04/2019 through their helpline (by this time my nephew, who was down as my rep for the Ombudsman, too, and the preferred contact, was away and out of the country until 07/05/2019, which was the day before the ombudsman's system had given for all evidence to be in). * Eventually after asking for and being granted 2 or 3 extensions all evidence had to be submitted by the 28/05/2019, though I was still able to keep adding evidence which would supposedly be taken into consideration (it wasn't...don't think any of it was, and it didn't take me long to work that one out!) via the messaging system. * On the BH Saturday (25/05/2019) during a phone session with my nephew in a last ditch attempt to try to get the evidence on the site, he ended-up really pushing my boundaries over this (I've finally had EMDR last year for all the trauma I've been through and that had finally kicked in)...I ended-up calling my nephew a patronizing [and might have used the F word!] prick and turning the phone off. Haven't spoken to him since, or the rest of my family, am only communicating with them through emails, texts and messenger on Facebook, and am intending to keep it that way until I'm god and ready. * The Ombudsman eventually issued his decision on 05/07/2019 (N.B. During this time he'd contacted me twice on the phone, thus bypassing my nephew's status as npower have been doing for years, including in the run-up to my lodging the latest complaint with the Ombudsman). * Npower appealed the decision on the 11/07 (the arrogance of that will strike you once I get the chance to upload the evidence I've been accumulating over the time my nephew has been 'dealing' with them and subsequently), I appealed the decision on the 18/07, which was the day before the final 14 days to appeal were up (N.B. During our 2nd converation, the Ombudsman had told me, whilst prefacing this with "I probably shouldn't be telling you this..." 🤪, that if I left it until the day before, I'd then have another 14 days whilst he considered the 'appeal' and then, even after that, I'd have recourse to appeal to his manager if I felt he'd got something wrong!!..........Yeh right! 🤬). * In the end he rejected both of our appeals and this is the basis of his response on the 01/08/2019, which he'd taken to be a relatively simple billing issue, along with my not having understood my bills and never having paid enough all along (NOPE!):- "Some of the bills are shown differently on the spreadsheets, but the information is the same. For example, on the first spreadsheet there is a bill of £3,032.40 on 4 October 2018. On the second spreadsheet there are three bills issued on 4 October 2018 for £677.33, £678.30, and £1,676.77. These three bills add up to £3,032.40. I appreciate that this can be confusing for customer’s, but this is something I did cover in my original decision. Whilst I acknowledge npower’s point that a manual bill will essentially contain the same information as the bills previously issued, it is the way in which the information is presented that is crucial to assisting the customer to understand their account better. After considering the appeals from you and npower, I can see no justifiable reason to change the decision, which I maintain is fair and reasonable for both parties, based on the evidence I have reviewed. I confirm that Ombudsman Services: Energy’s full and final decision is that npower should: • Issue a letter of apology. • Apply a credit of £120.00 to account 142309111 for the two failed appointments in 2015 in line with the terms of the Guaranteed Standards of Service. • Apply a goodwill gesture credit of £200.00 to account 142309111 in recognition of the shortfalls in service. • Provide the customer with a manual bill to show a clear breakdown of charges, payments, and credits on account 142309111 for the period from 19 February 2013 to 19 February 2019. We have now reached the end of our investigation process and there is no further opportunity to appeal. You now must decide if you agree to accept our decision in full and final settlement of the complaint."   * I haven't accepted it (why would I, when it's based on lies; npower breaching every SLC and Customer Obligation going with me; the GDPR and former DPA; fraudulently altering my data to fit in with their narrative; obfuscating, kicking-up a dust-storm, using bullying and harrasment every time they're challenged, all with the intention of trying to put the onus of responsibility for .managing. my account back onto me and save themselves coming under further scrutiny with Ofgem...though they're so far behind what has gone-on with this company over the years and/or they just don't want to unsettle their "Dear Stakeholders", especially with one of the Big 6; and all whilst I've been finally able to get the very damning evidence together against them?!). I'm about integrity and having a moral compass ~ everything this company isn't and lacks ~ and I will no longer compromise that for anything or anyone, particularly not this shower of 💩s in npower.   So yes @BazzaS I " a) want to take action" and furthermore, I believe I've got a very good case against them with your help.   Again thank you both for your support and I'll start on the bullet list over the week-end and also start uploading evidence (I've got rhemes of it on a USB stick, which I'm currently redacting the important ones of).   GM  
    • Hello.   I have received one of these penalty notices  for a prescription from several months ago.  I usually have a prepayment card but they're saying it may have expired, which it could have done.  Unfortunately, I can't find the card itself so I can't confirm.  I was going to pay the penalty on the grounds I may have carelessly let it expire but on the website for paying it says I may be entitled to free NHS prescriptions as I'm claiming Universal Credit.  I can't recall which elements but I suspect it's child tax credits and possibly something due to not high salary.   I'd never considered that I may be eligible but if this is true, then I may have been buying the prepayment card unnecessarily.  Which makes me wonder if I can avoid paying this fine because even though I ticked the box to say I have a prepayment card, which was technically not the case if it's expired, I may be eligible for free prescriptions.  Assuming I am, which I will try to determine next week for sure, do you think I can appeal the penalty based on the wrong box being ticked but ultimately it not be a fraudulent claim because I am entitled to them free anyway.   Does that make sense?  Your thoughts on the matter are all appreciated.
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reallymadwoman

Would this be considered audio recording a PIP assessment?

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Copied from my PIP thread so that more people are likely to see it:-

 

I know that we're not allowed (for all practical purposes, anyway) to audio record PIP assessments but I have severe memory issues AND I find writing very difficult so I often use an electronic note taker which is in effect a voice recorder, it just puts the sound into words for me to save me the effort of transcribing. Does anyone know if I'll be able to use this during a PIP assessment?

 

 

Should I also accidentally leave my phone on voice recorder, that would of course be a different issue. And if my companion also had their phone on voice record so that if asked to stop, we would of course turn off the phone that had been noticed ......


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Recording Interviews etc.

You might find this response to the same sort of enquiry from the Information Commissioner's Office helpful. To the best of my knowledge the ruling is still valid.

If the recording contains evidence to support a maladministration charge, using it at a tribunal hearing could be regarded as one of the personal uses to which it could be put, a very important one.

 

Information Commissioner’s Office

26 September 2012

 

PROTECT

26 September 2012

Case Reference Number ENQ0465807

 

Dear Mr Zola

 

Thank you for your correspondence of 23 September in which you ask if an individual cannot covertly record conversations when they are solely for their domestic use.

 

Under the Data Protection Act 1998 (DPA), Section 36, there is an exemption which states that “personal data are exempt from the Data Protection Principles and the provisions of Part II (individuals’ rights) and Part III (notification) of the Act where they are processed by an individual only for the purposes of that individual’s personal, family or household affairs (including recreational purposes).”

 

This means that an individual can carry out covert recordings without being in breach of the DPA as long as the information is for their own personal and domestic use.

 

I hope this information is helpful. If we can be of any further assistance please call me, or contact our Helpline on 0303 123 1113, quoting your case reference number. You will also find useful information on our website at [1]www.ico.gov.uk.

 

Yours sincerely

Michelle Hazlehurst

Case Officer - First Contact Group

Direct Dial - 01625 545216

 

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The note taker doesn't actually record any audio, it just tries to transcribe it into a word processing document. I'm fairly sure that it would be perfectly acceptable for me to do this but if the person carrying out the assessment thinks it's an audio recorder (there's no chance of being able to do it covertly) they may well insist that I stop unless I can find something to print out and hand over that says I'm well within my rights to use it. Any covert recording would have to use some other means - an iPad is never going to go unnoticed, particularly one in a bright pink case.


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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For a while I had a gadget that looked exactly like a flash drive, but recorded audio. Actually, it was a flash drive with a couple of G capacity, but you flicked a switch and it would record decent quality audio. For some appointments I just wore it on a lanyard around my neck. It wasn't terrific quality - lasted about 6 months - but it worked when I needed it and cost about £7 or so. When my wife needed to use it, she would hook it onto one of the metal loops on her handbag and nobody looked twice at it.


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My husband had his PIP assessment carried out at home and we covertly video recorded his assessment with a webcam, we just used a blob of black nail varnish to cover the LED on the camera which was easily removed later with a pair of sharp tweezers.

 

However there are devices as described by Antone on eBay.... I won't provide a link but if you put this number 311439255345 in an eBay search something of interest may pop up, I can't say I've used it so its a case of buyer beware.

 

But I would certainly encourage anyone to record their PIP assessment and transcribe it to text along with keeping the original audio recording......

 

ATOS and CAPITA are wolves in sheep's clothing don't trust them, they are known for entering information which isn't 100% correct. We've previously and quite sucessfully used a transcript at a tribunal when there was a discrepancy in an ATOS report, lets just say the tribunal judge wasn't happy with the presenting officer who turned up at my husbands hearing.

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