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Vodafone refund saga ** Vodafone Ref [#11961746] **


TacticalTimbo
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I am writing here because I'm at my witts end with Vodafone.

 

 

I made an order on the 25th of September, for a Vodafone Smart Ultra 6 (handset only), but canceled it the same day, due to a possible 4 week stock delay. meanwhile, I'd purchased the same phone, from a branch.

 

 

Despite having had confirmation the order had been cancelled, twice on the phone, and twice via chat, a delivery attempt was made, and the money taken (I refused delivery, as instructed).

 

 

Fast forward to now (19/11/2015), I am still without my money, despite having made over 30 calls to customer service! I've been fobbed off more times than I can count, and passed back and forth like a football. I been promised that a refund process is underway 4 times, until about 6 phone calls ago, when it was claimed that my payment couldn't be traced by billing. They've had me go into a branch with my bank statement, to show the payment, then asked for it via email as well (provided)!

 

 

It got to the point where I'd had enough, and so contacted my bank. They're trying to run through the process of a payment dispute, to get my money back, but need a refund voucher to be issued by vodafone. Well I contacted Vodafone for that, and you can guess how it went! 3 agents and half an hour gone, result; no idea what I was after, and no appetite to put me in touch with someone who could help.

 

 

 

Please help!

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http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-APRIL-2015-**

 

Follow the instructions in the link above - when you receive the Vodafone reference, pop back here and put the reference in your thread and the CAG Vodafone Rep will look in on you soon as he can.

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I have amended your thread title to include the reference.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi and welcome to CAG

 

Glad to see that you have followed CitizenBs' link.

 

As well as having done that, I would also email the CEO

 

[email protected]

 

Head it Formal Complaint.

 

It is likely that he won't get directly involved but one of the executive team may do so on his behalf. Cutting out the useless customer services is highly desirable.

 

As for your bank. They should have done the chargeback then chased VF, not have you doing all the running around.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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