Jump to content


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1694 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I have recently moved and my bank said BH rejected payment.

I called first thing Monday morning to pay them and sort out address.

Staff where just rude and said i had to pay £15 charge

I cannot afford this and told them i want to pay what they didnt take sat. They are now asking for this weeks payment early too !!

Link to post
Share on other sites

unlawful

under fca rules.

 

 

I'd also get all the stupid insurances reclaimed too.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Thx

Where does it say in FCA rules.

I only had my own insurance for about 6 months, does that matter or can i get it all back ?

Also they have none stop harrassed me even though payment only a few days late.

Doorstep collector is coming everyday he said.

Link to post
Share on other sites

He is not allowed to call at your house. Send an email to brighthouse and tell them your revoke all permission for them to come to your house. If they refuse and they still come, do not answer the door, and call the local police.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Good Afternoon Lyly, Thank you for your feedback.I do apologise for the experience you have recieved, so we can look int this could you please give our Customer Relations Team a call on 0800 526 069 or please email the full details to [email protected] and we will be happy to help, quoting reference: 239328.Many Thanks, Jason BrightHouse Web Relations Team

Link to post
Share on other sites

You say you apologise but its an inherent part of your business method jason, as evidenced by threads on this stie and others, and even video recordings. All you do is pass the buck to the store itself, unless you can see that the police are likely to be involved, then it becomes damage mitigation.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites
  • 5 weeks later...

Late reply

Jason I have emailed but no one is responding to my requests.

The only result I have had is that they have stopped the doorstep collectors.

Do i need to do a subject access request for the insurance to reclaim.

Also can i only claim it back for the time i had home insurance.

Also reported fault with washing machine to be ignored twice now

Link to post
Share on other sites

Someome has just called me i told them i have sent email he seemed to know nothing about it and had the cheek to ask me to hold. I said no just reply to my email

Link to post
Share on other sites

Good afternoon Lyly,

 

Thank you for getting back in touch.

 

I have checked your complaint reference and have not been able to locate your email. Further to this, I am unable to find this in the Customer Relations inbox. I do apologise that it has not be found.

 

I believe the telephone call your received was from our collections department enquiring if there is anything they can do to help assist with your account, as the Customer Relations team do not have your account details.

 

Please could you re-send the email to [email protected] and in the subject, please write 'For the attention of Jason CAG'. Please include your account details. This way I will personally check and ensure your complaint is dealt with.

 

Many thanks

 

Jason

Web Relations

Link to post
Share on other sites

Do i need to do a subject access request for the insurance to reclaim. - yes

Also can i only claim it back for the time i had home insurance.- no the lot..several successes already since you were last here

Also reported fault with washing machine to be ignored twice now

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?432591-Brighthouse-Query-DLC-OSC-odd-payment-schedule-**WON-£3468.91-thro-FOS**

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Their latest ripoff - I always make my payments over the phone by debit card on a Saturday.

My call normally goes through to the store.

 

 

Last Saturday was of course Boxing Day so I assumed that some sort of automated payment line would be in operation.

I was away over Christmas and got home just after 4pm on Boxing Day.

 

I'd received a text earlier in the day to advise that it was my due day so I could call in or phone "before 530pm".

I phoned just after 410pm, to be told by the store "sorry, the tills closed at 4pm, so can you call on Monday to make your payment?".

No problem, I thought,

 

 

I phoned on Monday morning to be told that I had to pay £11 of late payment charges as I hadn't paid on Saturday!

 

 

When I queried this, stating that the text said I had until 530pm, I was told that that was a mistake and that I should have known they closed at 4pm! :mad2:

 

I flatly refused to pay any extra charges and eventually, very reluctantly, the charges were removed.

 

A cynical and deliberate ripoff!

Link to post
Share on other sites

contact the main man and tell him that their useless systems have done this and ifthey dont rectify including removing the late payment marker, you will contact the FCA and the ICO

 

Brighthouse

 

Mr Leo McKee Chief Executive

 

Email [email protected]

Telephone 01923 488200

Website http://www.brighthousegroup.co.uk

 

Postal Address 5 Hercules Way, Leavesden, Watford, WD25 7GSM

Company Number 06250176C

Link to post
Share on other sites

Good Morning matchmaker,

 

Thank you for getting in contact.

 

I am sorry to hear you had troubles when making payment on Boxing Day. It is correct that a message was sent out stating payments would be taken up until 5.30pm as per usual opening hours. All telephones calls made to all stores were to be re-directed to our payment centre so all customers were able to make the full payment on the account.

 

Unfortunately, not all calls were diverted correctly and this was not known until the following week.

 

The late fees should have been removed which I believe has happened. I would like to apologise for any inconvenience caused during this time.

 

If you wish to discuss the situation further, the Customer Relations team would be happy to help and can be contacted on 0800 526069.

 

Many thanks

 

Jason

Web Relations

Link to post
Share on other sites

Late fees should never be applied to.any account anyway. You know they're unlawful and not a true reflection of the actual costs when sending a letter or calling them on.the phone

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

The OP should now ask if BH have stored their card details. If so get them removed. They are not supposed to store them it's worth checking this out...

If I have been of any help, please click on my star and leave a note to let me know, thank you.

Link to post
Share on other sites
Good Morning matchmaker,

 

Thank you for getting in contact.

 

I am sorry to hear you had troubles when making payment on Boxing Day. It is correct that a message was sent out stating payments would be taken up until 5.30pm as per usual opening hours. All telephones calls made to all stores were to be re-directed to our payment centre so all customers were able to make the full payment on the account.

 

Unfortunately, not all calls were diverted correctly and this was not known until the following week.

 

The late fees should have been removed which I believe has happened. I would like to apologise for any inconvenience caused during this time.

 

If you wish to discuss the situation further, the Customer Relations team would be happy to help and can be contacted on 0800 526069.

 

Many thanks

 

Jason

Web Relations

 

Well, Jason.

 

In the post today I received two letters dated 30th December (2 days after I was told that the charges were removed) intimating charges totalling £11 (2 x £5.50) imposed on 28th December for "Late Fee"!

 

Maybe I'd be better going to the FCA or Watchdog...

Link to post
Share on other sites

give the FOS a ring.

 

 

they've recent demanded brighthouse refund all charges and insurances + interest in quite a few complaints to them.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
  • 7 months later...
give the FOS a ring.

 

 

they've recent demanded brighthouse refund all charges and insurances + interest in quite a few complaints to them.

 

 

dx

 

Do you have a link for this?

BH have suspended late fees for the past few months,

with I understand no immediate plans to re-introduce them.

 

 

There must be FOS link on the subject

I'll be damned if I can find it, and guess what nothing is on their website. Wonder why. hahahaha

 

Thats gotta hurt their profit. :) :)

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

Link to post
Share on other sites

In this forum

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...