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    • I'm still pondering/ trying to find docs re the above issue. Moving on - same saga; different issue I'm trying to understand what I can do: The lender/ mortgagee-in-possession has a claim v me for alleged debt. But the debt has only been incurred due to them failing to sell property in >5y. I'm fighting them on this.   I've been trying to get an order for sale for 2y.  I got it legally added into my counterclaim - but that will only be dealt with at trial.  This is really frustrating. The otherside's lawyers made an application to adjourn trial for a few more months - allegedly wanting to try sort some kind of settlement with me and to use the stay to sell.  At the hearing I asked Judge to expedite the order for sale. I pointed out they need a court-imposed deadline or this adjournment is just another time wasting tactic (with interest still accruing) as they have no buyer.  But the judge said he could legally only deal with the order at trial. The otherside don't want to be forced to sell the property.. Disclosure has presented so many emails which prove they want to keep it. I raised some points with the judge including misconduct of the receiver. The judge suggested I may have a separate claim against the receiver?   On this point - earlier paid-for lawyers said my counterclaim should be directed at the lender for interference with the receiver and the lender should be held responsible for the receiver's actions/ inactions.   I don't clearly understand that, but their legal advice was something to do with the role a receiver has acting as an agent for a borrower which makes it hard for a borrower to make a claim against a receiver ???.  However the judge's comment has got me thinking.  He made it clear the current claim is lender v me - it's not receiver v me.  Yet it is the receiver who is appointed to sell the property. (The receiver is mentioned/ involved in my counterclaim only from the lender collusion/ interference perspective).  So would I be able to make a separate application for an order for sale against the receiver?  Disclosure shows receiver has constantly rejected offers. He gave a contract to one buyer 4y ago. But colluded with the lender's lawyer to withdraw the contract after 2w to instead give it to the ceo of the lender (his own ltd co) (using same lawyer).  Emails show it was their joint strategy for lender/ ceo to keep the property.  The receiver didn't put the ceo under any pressure to exchange quickly.  After 1 month they all colluded again to follow a very destructive path - to gut the property.  My account was apparently switched into a "different fund" to "enable them to do works" (probably something to do with the ceo as he switched his ltd co accountant to in-house).   Interestingly the receiver told lender not to incur significant works costs and to hold interest.  The costs were huge (added to my account) and interest was not held.   The receiver rejected a good offer put forward by me 1.5y ago.  And he rejected a high offer 1y ago - to the dismay of the agent.  Would reasons like this be good enough to make a separate application to the court against the receiver for an order for sale ??  Or due to the main proceedings and/or the weird relationship a borrower has with a receiver I cannot ?
    • so a new powerless B2B debt DCA set up less than a month ago with a 99% success rate... operating on a NWNF basis , but charging £30 to set up your use of them. that's gonna last 5mins.... = SPAMMERS AND SCAMMERS. a DCA is NOT a BAILIFF and have  ZERO legal powers on ANY debt - no matter WHAT its type. dx      
    • Migrants are caught in China's manufacturing battles with the West, as Beijing tries to save its economy.View the full article
    • You could send an SAR to DCbl on the pretext that you are going for a breach of your GDPR . They should then send the purported letter of discontinuance which may show why it ended up in Gloucester and see if you can get your  costs back on the day. It obviously won't be much but  at least perhaps a small recompense for your wasted day. Not exactly wasted since you had a great win  albeit much sweeter if you had beat them in Court. But a win is a win so well done. We will miss you as it has been almost two years since you first started out on this mission. { I would n't be surprised if the wrong Court was down to DCBL}. I see you said "till the next time" but I am guessing you will be avoiding private patrolled car parks for a while.🙂
    • It is extremely disappointing that you haven't told us anything about the result of the hearing. You came here at the very last minute and the regulars - all unpaid volunteers - sweated blood trying to get an acceptable Witness Statement prepared in an extremely short time. The least you could have done is tell us how the hearing went, information invaluable for future users. Evidently not.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Late payment charge Bright House


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I have recently moved and my bank said BH rejected payment.

I called first thing Monday morning to pay them and sort out address.

Staff where just rude and said i had to pay £15 charge

I cannot afford this and told them i want to pay what they didnt take sat. They are now asking for this weeks payment early too !!

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unlawful

under fca rules.

 

 

I'd also get all the stupid insurances reclaimed too.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thx

Where does it say in FCA rules.

I only had my own insurance for about 6 months, does that matter or can i get it all back ?

Also they have none stop harrassed me even though payment only a few days late.

Doorstep collector is coming everyday he said.

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He is not allowed to call at your house. Send an email to brighthouse and tell them your revoke all permission for them to come to your house. If they refuse and they still come, do not answer the door, and call the local police.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Good Afternoon Lyly, Thank you for your feedback.I do apologise for the experience you have recieved, so we can look int this could you please give our Customer Relations Team a call on 0800 526 069 or please email the full details to [email protected] and we will be happy to help, quoting reference: 239328.Many Thanks, Jason BrightHouse Web Relations Team

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You say you apologise but its an inherent part of your business method jason, as evidenced by threads on this stie and others, and even video recordings. All you do is pass the buck to the store itself, unless you can see that the police are likely to be involved, then it becomes damage mitigation.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 5 weeks later...

Late reply

Jason I have emailed but no one is responding to my requests.

The only result I have had is that they have stopped the doorstep collectors.

Do i need to do a subject access request for the insurance to reclaim.

Also can i only claim it back for the time i had home insurance.

Also reported fault with washing machine to be ignored twice now

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Good afternoon Lyly,

 

Thank you for getting back in touch.

 

I have checked your complaint reference and have not been able to locate your email. Further to this, I am unable to find this in the Customer Relations inbox. I do apologise that it has not be found.

 

I believe the telephone call your received was from our collections department enquiring if there is anything they can do to help assist with your account, as the Customer Relations team do not have your account details.

 

Please could you re-send the email to [email protected] and in the subject, please write 'For the attention of Jason CAG'. Please include your account details. This way I will personally check and ensure your complaint is dealt with.

 

Many thanks

 

Jason

Web Relations

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Do i need to do a subject access request for the insurance to reclaim. - yes

Also can i only claim it back for the time i had home insurance.- no the lot..several successes already since you were last here

Also reported fault with washing machine to be ignored twice now

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?432591-Brighthouse-Query-DLC-OSC-odd-payment-schedule-**WON-£3468.91-thro-FOS**

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Their latest ripoff - I always make my payments over the phone by debit card on a Saturday.

My call normally goes through to the store.

 

 

Last Saturday was of course Boxing Day so I assumed that some sort of automated payment line would be in operation.

I was away over Christmas and got home just after 4pm on Boxing Day.

 

I'd received a text earlier in the day to advise that it was my due day so I could call in or phone "before 530pm".

I phoned just after 410pm, to be told by the store "sorry, the tills closed at 4pm, so can you call on Monday to make your payment?".

No problem, I thought,

 

 

I phoned on Monday morning to be told that I had to pay £11 of late payment charges as I hadn't paid on Saturday!

 

 

When I queried this, stating that the text said I had until 530pm, I was told that that was a mistake and that I should have known they closed at 4pm! :mad2:

 

I flatly refused to pay any extra charges and eventually, very reluctantly, the charges were removed.

 

A cynical and deliberate ripoff!

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contact the main man and tell him that their useless systems have done this and ifthey dont rectify including removing the late payment marker, you will contact the FCA and the ICO

 

Brighthouse

 

Mr Leo McKee Chief Executive

 

Email [email protected]

Telephone 01923 488200

Website http://www.brighthousegroup.co.uk

 

Postal Address 5 Hercules Way, Leavesden, Watford, WD25 7GSM

Company Number 06250176C

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Good Morning matchmaker,

 

Thank you for getting in contact.

 

I am sorry to hear you had troubles when making payment on Boxing Day. It is correct that a message was sent out stating payments would be taken up until 5.30pm as per usual opening hours. All telephones calls made to all stores were to be re-directed to our payment centre so all customers were able to make the full payment on the account.

 

Unfortunately, not all calls were diverted correctly and this was not known until the following week.

 

The late fees should have been removed which I believe has happened. I would like to apologise for any inconvenience caused during this time.

 

If you wish to discuss the situation further, the Customer Relations team would be happy to help and can be contacted on 0800 526069.

 

Many thanks

 

Jason

Web Relations

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Late fees should never be applied to.any account anyway. You know they're unlawful and not a true reflection of the actual costs when sending a letter or calling them on.the phone

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Good Morning matchmaker,

 

Thank you for getting in contact.

 

I am sorry to hear you had troubles when making payment on Boxing Day. It is correct that a message was sent out stating payments would be taken up until 5.30pm as per usual opening hours. All telephones calls made to all stores were to be re-directed to our payment centre so all customers were able to make the full payment on the account.

 

Unfortunately, not all calls were diverted correctly and this was not known until the following week.

 

The late fees should have been removed which I believe has happened. I would like to apologise for any inconvenience caused during this time.

 

If you wish to discuss the situation further, the Customer Relations team would be happy to help and can be contacted on 0800 526069.

 

Many thanks

 

Jason

Web Relations

 

Well, Jason.

 

In the post today I received two letters dated 30th December (2 days after I was told that the charges were removed) intimating charges totalling £11 (2 x £5.50) imposed on 28th December for "Late Fee"!

 

Maybe I'd be better going to the FCA or Watchdog...

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give the FOS a ring.

 

 

they've recent demanded brighthouse refund all charges and insurances + interest in quite a few complaints to them.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 7 months later...
give the FOS a ring.

 

 

they've recent demanded brighthouse refund all charges and insurances + interest in quite a few complaints to them.

 

 

dx

 

Do you have a link for this?

BH have suspended late fees for the past few months,

with I understand no immediate plans to re-introduce them.

 

 

There must be FOS link on the subject

I'll be damned if I can find it, and guess what nothing is on their website. Wonder why. hahahaha

 

Thats gotta hurt their profit. :) :)

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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In this forum

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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