LLoyds/TBS unfair? loan on old credit card debt - almost X2 org sum?

[bob 3456]

How do i delete that attachment ?

[bob 3456]

I deleted it wrong attachment anyway. Try this

Copy of FosCISheet v101 LLoyds TSB mastercard.xls

[dx100uk]

as explained in post 23

you cant claim CI passed the date they did

[bob 3456]

So is the claim to date the date the PPI was last paid or the card was paid off?

If the `claim to` date is set at 05 /09 then this reduces the total to around £5864 which doesnt seem that much????

Would £5864 be the total of the claim?

[dx100uk]

paid off date

 

 

now you need to work out the PPI carried over into the loan

 

 

read the link in post 23

[bob 3456]

SO last PPI payment was 05/2009 and card paid off on 2/12/2010 which gves a figure now of £7569.00

I dont understand ,not sure what the loan has to do with claiming the PPI on the card??

I have a query/complaint in with the FOS about the way they`ve dealt with loan to pay off the credit card balance , not sure what they will do .Both TSB (who never bothered replying ) and LLoyds didnt respond to my complaints ,only kept sending me a PPI questionaire and going on about PPI.As if they couldnt read my letters.

 

p.s the loan they got her to take out to pay off the card didnt included PPI but they got her to take out life insurance through Scottish Widows to cover the loan.

Copy of FosCISheet v101 LLoyds TSB mastercard - Copy revised.xls

[dx100uk]

you've just worked out that £5864 of ppi was within the sum you took the loan out for yes?

 

 

so you got charged interest at the loan rate on that didn't you?

[bob 3456]

Sorry still dont understand the PPI claim figure up to the card was cancelled is £7569. I assumed that claiming PPI on the card was a totally separate issue???

Thanks

[dx100uk]

nope

because that PPI figure only runs till the day you paid it off with the loan.

 

 

so £7569 was rolled into the loan had interest added to it yes....

 

 

have a read from post 6

http://www.consumeractiongroup.co.uk/forum/showthread.php?318646-PPI-Single-Premium-Your-questions-answered

[bob 3456]

Still confused,

also note that despite my mother thinking the card account was closed ,it wasn`t it had sat until at least 2013-2014 showing on her online bank account unused with a credit balance of £0.68 credit limit of £200.

 

Recently not sure when but this card account suddenly has a different account number.(and NO she hasn`t asked for any cards).

 

I`m disgusted with the whole situation,(taken advantage of ) of card and loan

and i`m trying to get as much back for her as possible.

 

Shes really struggled and this loan

 

At £299.00 a month plus the £20 life insurance has wiped out her state pension.

 

She has to get by on a small works pension which is less than the state pension

and rely on my father(who really old school and has never applied for credit as far as i know,

apart from the mortgage to buy their house)

,who incidently knows nothing of this matter.

 

So reading that thread,

 

if the loan was for £13000 , PPI claim for card is £7579.

 

So PPI claim of £7579 is 58.2% of £13000 or £174.02 of the monthly £299.00 loan repayment.

Is that what your refering to???

 

The loan rate is 23.5 % i think.

 

Does the card account still being open in 2013-2014 make any difference to the "claim to" date on the Card PPI calculation?

[bob 3456]

She has paid £17691.00 so far at £299.85 at month 59 with 25 months to go.

£7496 to still pay.

She has paid £1142.83 life insurance Scottish Widows for this loan at £19.37 a month ,with another 25 months at £484.25.

[dx100uk]

the claim to date will be when ever they stopped charging interest.

as the balance [containing the PPI you are reclaiming] was paid off

it will be that date.

 

 

good, you've done well!

that calc looks correct.

 

 

so now you get a copy of the statint sheet

you enter £174.02 on every date she has made a payment [her normal £299 one]

 

then that's take care of the extra int from the loan that been added.to the rollover PPI

 

then fill out a copy of http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

their fos customer questionnaire

 

and a covering letter briefly outling your claim

 

like..

 

The Complaints Department

[Lender’s address]

[Date]

Dear Sir/Madam,

Ref – policy number

I believe I have been mis-sold a payment protection insurance policy and would like to request a full refund of my premiums, plus interest paid.

I took out a £xxx loan/credit card at your [branch name] branch on [date] and also bought a payment protection policy which would cost me an extra £xxx over the life of the loan. [The name of the salesperson who sold me the policy is …] The total amount of my premiums plus interest is £ xxxx.

When I took out the loan, I was told that my application would be refused if I did not also buy a PPI policy. The Financial Services Authority’s advice to consumers is that, while it does not breach FSA guidelines, a borrower should not be refused a loan if they choose not to buy an insurance policy.

Possible additional paragraphs – include any which apply to you

[i also told your salesperson that I had adequate insurance cover through a separate income protection policy.]

 

[i said I did not need the PPI as my employer provides a generous illness and redundancy package.]

[You are not allowed to make PPI a condition of taking out the loan unless you include the costs of PPI in the quoted interest rate, which you did not do.]

[in forcing me to buy this policy, you have also breached paragraph 8.6 of the Banking Code, to which you are a signatory.]

I do not believe being forced to buy this policy as part of the loan was a fair and reasonable obligation as I did not need this insurance and said at the time of taking the loan that I did not want it.

I am requesting a full refund of all my insurance payments, plus interest, which total [£ xxx].

If I do not receive a favourable response from you I will pursue this claim through the Financial Ombudsman.

Yours faithfully,

or

http://www.thisismoney.co.uk/money/bills/article-1606652/LETTER-TEMPLATE-Mis-sold-PPI.html

[bob 3456]

Thanks DX,

that sounds alot more like we were expecting money wise.

 

 

I`ll do the stat interest sheet though i`m not certain of exact dates of each payment usually on or around the 4th of every month.

 

What about the life insurance how will that figure in?

[dx100uk]

was she made to take that out with the loan? [skittish widows?]

 

 

dx

[bob 3456]

More like persuaded !

Done the stat sheet realised it comes to 63 entries not 59 ,she must have taken 4 payment holidays ,not sure when exactly.

[dx100uk]

bank statements?

 

 

obv you cant enter PPI if it wasn't paid that month.

 

 

dx

[bob 3456]

Hi DX,

Im having an awful time with the FOS trying to get them to understand what i`m claiming here. One of their advisors has split the case into two different ones one for the card and one for the loan.

They keep sending emails saying as there is no evidence of PPI on the loan we might not be able to help.

Ive sent all the details about the situation, taking advantage of my mother , ,etc... Leaving her with no money... spreadsheets for the card PPI carried into the loan but they dont seem to understand what im talking about.

I really dont want to mess this up.

Thanks

[dx100uk]

keep it up

 

 

many adjudicators simply don't understand things

 

 

you can always goto the ombs himself once you get a final response

 

 

the two ARE linked ..stick by your guns.

 

 

dx

[bob 3456]

I put in a further questionaire concerning an earlier loan PPI to LLoyds on behalf of my mother .

 

 

We filled in the form giving me permission to deal with the claim.

 

 

Do LLoyds have any right to ring my mother and ask for loads of details ,

when she can hardly remember what she did yesterday.

 

 

Surely if its put down on the form that i am complaining on her behalf

then surely any correspondance should be made with me???

She is not capable of complaining on her own.

 

She was on the phone for 1/2 hour and can`t hardly remember what she told them or what they asked?

Im fuming about it.

Thanks

[dx100uk]

they always do that

never converse on the phone

esp with LLOyds

they are always loaded questions

to their favour

[bob 3456]

I specifically told her that if they ring to just tell them to contact me as i am the one dealing with it and then put the phone down. But shes too polite !

 

We have put in a formal complaint to Lloyds ,also telling them that we want anything that was discussed or said to be disregarded as she is not capable of answering the questions.

We asked for this to be confirmed in writing.

 

And they have also just sent a letter today still claiming that the card which is the subject of this thread doesnt appear to have had any PPI attached to it.

and so they have closed the case.

 

I got straight onto the ombudsman as they sent a similar letter a few weeks back .

I included in the email to the ombudsman scans of three statements one from 2002.

one from 2005 and one from april2009 the month before the ppi was cancelled.

 

Is this typical behaviour from Lloyds

,how can they deny it as the whole of the statements barr the very first one from the period were included in the SAR request??

[dx100uk]

 

that's Lloyds for you

they've even been fined for doing this type of thing

frustrating a claimants claim with lies