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    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
    • Well tbh that’s good news and something she can find out for herself.  She has no intention of peace.  I’m going to ask the thread stays open a little longer.   It seems she had not learned that I am just not the one!!!!  plus I have received new medical info from my vet today.   To remain within agreement, I need to generally ask for advice re:  If new medical information for the pup became apparent now - post agreement signing, that added proof a second genetic disease (tested for in those initial tests in the first case but relayed incorrectly to me then ), does it give me grounds for asking a court to unseal the deed so I can pursue this new info….. if she persists in being a pain ? If generally speaking, a first case was a cardiac issue that can be argued as both genetic and congenital until a genetic test is done and then a second absolute genetic only disease was then discovered, is that deemed a new case or grounds for unsealing? Make sense ?   This disease is only ever genetic!!!!   Rather more damning and indisputable proof of genetic disease breeding with no screening yk prevent.   The vet report showing this was uploaded in the original N1 pack.   Somehow rekeyed as normal when I was called with the results.   A vet visit today shows they were not normal and every symptom he has had reported in all reports uploaded from day one are related to the disease. 
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Boiler agreement/insurance problem


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Hi,

I am new here, but I have an issue that is cause myself and my family quite a bit of stress and I am hoping and Looking for a bit of advise.

We have a Boiler service agreement/Insurance with one of UK energy suppliers for a Vaillant Boiler, and have done so for nearly 3 years.

Now we have only had to make use of it once (in August this year they replaced the expansion vessel as pressure was dropping), but around a week ago it brought up an F75 error and would not heat central heating system or hot water.

I immediatley called the customer service line, and they said they could not get someone out until after the weekend.

So Monday came (after no heating or hot water all weekend), and the engineer turned up (different engineer to the previous 2 that we had - now both left the company).

He dismantled the boiler to take a look and said this doesnt look good, and then said that it needed various parts, and that because the amount of parts that it needed he wouldnt be able to order them up without speaking to his field service manager.

So he made some notes and looked at the water (took a sample - visual test) and said that the water appeared to not have any inhibitor in and should have in a hard water area.

He then went out to his van to make the call to the field service manager who said that they would not be able to carry out the work.

The problem I have with this is that I personally put inhibitor in the system (max of 3 years ago - which he said it needed doing every 3 years), our system also has an in line Furnox TF1 filter which I explained to him.

This engineer said that there were notes on our account to say that they had seen scale in the boiler when did the first service but I was not advised of this (we have a booklet but most of the notes in the booklet are totally unreadable).

The engineer also mentioned that two of the parts that need replacing have been an issue on this particular model of Boiler (which he has seen personally), and Vaillant have updated the parts over the years, but have not admitted there is a problem.

So obviously what I am axtremely angry about is that we have been paying for this agreement, and all along they have noted that they have seen scale in the boiler and so could at any point use it to not honour a repair to the boiler if it was water related, but because nobody eveer told us of this we were not to know of the issue.

Also the expansion vessel in a boiler obviously carries water and so why was this changed only 2/3 months ago?

Should they be testing the water for inhibitor when they do a annual service and then advising if the level is low?

I feel now right or wrongly the two previous engineers were the type of guys that just went for the easy life and didnt advise us of anything that may cause a future issue, and should the 2nd engineer have agreed to replace the expansion vessel if there was a water issue. It seems that they may have been doing us a favour short term, but obviously now it feels they may have let us down (conveniently they have now left the company), and then it would seem we have had the complete opposit guy attnd last Monday and he wants to do everything by the book.

So if I wish to pursue this - do I stand any chance at all, and if so what should my stance be (as I feel there are several historical errors on there part)?

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How old is this boiler ? What model number ? There is a good UK plumbers forum online where you will find a few gas registered engineers, who might be able to answer questions on the issues you face.

 

You need to have a full service inspection report on the boiler advising what needs to be done if anything. I would suggest a full written complaint to the energy company providing the service/insurance, saying that they are not providing the service you believed you were paying for. Ask them whether you can have a full service inspection done to resolve the issues you mention.

 

I wonder whether the installation was done properly originally. From what i gather, some problems can be down to how it was installed originally.

 

Nb. Some energy companies use engineers who don't specialise in certain makes of boilers and apparently don't complete services in line with manufacturers guidelines. This was reported in the media awhile back.

We could do with some help from you.

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Hi Unclebulgaria67,

Thanks for getting back to me.

I believe we had it originally fitted probably 10 years ago, and we had nothing but problems, and Vaillant replaced it under warranty inside the 2 year guarantee period. So I believe it is maybe 8 years old.

 

Its a Vaillant Eco Tec Plus (Model number 831).

I have googled the model number and some of the parts the engineer that attended on Monday said it needed do indeed seem to have been replaced/updated by vaillant - so it could possibly be a manufacturers fault.

There is small print from the agreement supllier that they will not cover anything that happens as a result of being in a hard water area, and there being no inhibitor in the system. But as i said previously I believed that there was inhibitor in the system (obviously i am no expert which is why I would have thought if this was such a big detail then they would test the water when they carried out a service).

Was speaking to my mother in law yesterday, and up until recently she had a very old boiler and never added inhibitor (as she would not even know what it was) and the engineers for her boiler agreement supplier (different company to ours) were out at least once a year replacing parts.

Its annoying that we have had the agreement 3 years and the first time we need to use - they refuse to honour it.

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I am not sure they would check for level of inhibitor in the system, but if in doubt, they should have added it.

 

I have a Vaillant boiler about the same age, but a different model. Touch wood no problem. But it was installed by a company who were specialist in Vaillant boilers and they took about 3 days to take out old system, before installing new boiiler. I had to run the old boiler on full heat for 24 hours with cleaning liquid in it. The whole system was power flushed before new boiler installation work was done. When they installed the new boiler, they added inhibitor and some magnetic filter. Touch wood, i have had no problems.

 

I just wonder whether the installation was done properly and years later, you are now seeing issues as a result.

 

In your situation, i think i might get a gas engineer that specialises in Vaillant boilers to come out to run a full check on the boiler and to detail anything that needs to be done.

We could do with some help from you.

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We purchased the property and was advised that the central heating needed replacing, which at the time couldn't afford, so had the old one removed and finished the decorating of the house and the first winter was very cold, and then it wasn't until the following summer that we had a whole new central heating system which should have been new pipes, radiators, boiler which I thought was and can even remember all of the pipework that was taken out so even now I still think it was all new.

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Start a complaint with whoever provides the maintenance contract. It sounds like there is no evidence of inhibitor being missing and it was only suggested this might be the case. Also if inhibitor was missing or insufficient, what terms and conditions are in the insurance to avoid them doing the work. If they are being difficult, get a local vaillant specialist out to do an inspection and report what needs to be done.

We could do with some help from you.

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