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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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UK - Vodafone ineptitude - How hard is it to refund a debit card? - WRT135 [#11898009]


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Hi Lee/Vodafone rep,

 

Ordered a Vodafone PAYG phone to be delivered to store. Never took delivery and so contacted Voda support for a refund to my debit card.However, promised refund still not received. Have chased multiple times since the beginning of October (phone & web chat) with no joy.

 

Please assist.

 

Thanks.

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Hi and welcome. Sorry you have been missed for so long. Has there been any movement on this matter?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks, and Hi silverfox.

 

Nope - no one from Voda has followed up at all. After posting on this forum, I followed up via live chat again per a response to a tweet I made to @VodafoneUKhelp:

 

 

Vodafone UK Help

 

@VodafoneUKhelp

30 Oct

 

We have to allow 7 days for this to be processed. If you'd like an update, please use Live Chat: vdfn.co/1MEeijn ^RR

 

View conversation

[/b

 

The person I spoke with asked me if it was ok for them to call me on my mobile. I agreed, he called and immediately said he would need to follow up with "his great team" :razz:for more information and he would call me back...no one ever called me back though, so I think it was just a trick to get me off the live chat.

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That is disappointing. I am beginning to wonder if the web team have been shrunk (for whatever reason). For a long time, Lee used to post regularly and give updates. This has now stopped although I know they are dealing with things off forum.

 

As to the phone call, if it was someone from the web team, they would usually follow this up with an email detailing what has been agreed so your suspicions may be right.

 

 

As VF have your money, they should immediately refund. You would think that as your money is taken almost immediately, the refund should be the same.

 

Once the 7 days are up, I suggest a Formal Complaint (in writing) to their head office. If you want to go higher. This is the email I have for the CEO.

 

[email protected]

 

Whether he is still in charge is another matter. VF are topping the list for complaints at the moment.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks silverfox. The 7 days are already up, so I emailed jeroen.hoencamp@vodafone. com. (below)

If I don't get a response before tomorrow AM, I will send a letter with recorded delivery.

 

The annoying thing is that after searching further on this forum and the web , there are absolutely loads of people with similar 'lack of customer service' complaints but there seems to be nothing an individual consumer can do about it. Their CEO posted in response to an OFCOM report here:blog.vodafone.co.uk/2015/05/12/vodafone-uk-ceo-jeroen-hoencamp-talks-customer-service

 

..like many companies their long term aim is to reduce amount of incoming requests dealt with by a human (reduce costs for shareholders), so it's probably the case that the support teams have targets like 'average call length should be less than x minutes', which is why they just fobbing people off wherever possible. If Voda were truly interested in improving customer experience they would also also be tracking metrics for averages of 'how many times to people need to contact support before their issue is resolved' and/or '% of issues fixed on first contact' ..but as they don't routinely given reference numbers for each issue, they have no interest in tracking this.

 

"

 

Since 11 Oct, I have been requesting a refund for a PAYG phone which I pre-ordered to store but never took delivery for.(WEB-0000000173933994)

 

I have tried been in contact with Vodafone's support team via phone and webchat multiple times to no avail.

 

Along the way, I have been told the refund is in process, along with ever extending, made-up sounding, ETAs. (My bank has confirmed that a refund to a debit card takes 3 working days)

 

I have also been promised callbacks which never materialised.

 

The impression I come away with from the teams I have been in contact with, is that they view your customers with contempt - none have apologised for my difficulties in getting a refund and their behaviour brings to mind a team of con artists making up any excuse to get rid of an especially dim-witted mark, post [problem],instead of a team whose mandate is to offer support.

 

Please can you forward this email to someone who can take ownership of my refund request? As this request has been open over a month and I have expended a lot of time and effort on what should be a simple request, it would be great if the refund payment could expedited.

 

"

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Update - So it finally looks like I getting somewhere.:whoo:

 

Got a call from Lee from Voda's Social Media Comms team and he followed up with an an email outlining the call. He's arranged for the refund and will confirm once it has been processed.

 

I also opened a case with resolver.co.uk and will keep the case and this thread updated with progress.

 

The resolver service looks like it could of been of help, had I found it earlier. The complaint was passed to Sarah Green, Complaints Manager and if not resolved within 14 days , would be escalated to Neil Blagden, Customer Service Director.

Resolver offer an app to record phone calls and also collate emails regarding the complaint.

 

Out of interest , and for my future reference, has anyone else used the resolver service? If so, was it useful in getting your complaint resolved?

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  • 4 weeks later...

Responding to S.O.S. Will start thread for Jockwav and leave a link here..

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?457122-jockwav-v-Vodafone

 

Link to jockwav's own thread. ^^^^^

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