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    • Well let's get all the story together as quickly as possible so we can understand it all. Also, please can you space your posts properly. They're very difficult to read when they are a solid block of text especially when people use a small screen.
    • @BankFodder really sorry ive not had chance to do it yet its very difficult trying to find the time with fasting ramadan and the obligatory duties we have on us during this blessed month but its on my to do list     ive spent yesterday evening doing the SAR's which have now been sent, i had a credit report done with Equifax and transunion, Aviva are showing on transunion only and payments are showing up to date, but he's taken further loans out during the period 2015-2018 which will coincide with when he took aviva insurance out although these are showing as settled   i don't know how these have been set up so ive spent the whole day to the credit agencies i am now looking to report this to the police again.   Also he's done insurance quotation searches with 15 companies including Aviva around the 07/04/21   i am wondering maybe he is on the insurance fraud database and now he's trying to attack my credit rating.
    • Okay I would suggest that you start taking an inventory and generally speaking producing a file on all of this. I think it will make you feel much more in control then you seem to feel at the moment. I think you should assemble all documentation, copies of any correspondence, texts et cetera and also start putting together a diary of things that happened in the past and keeping up-to-date with any new contact made from now on. This means that you will be ready to react or respond very quickly and also with confidence if anything else happens. I think you should keep the police completely up to date. This means that I think that you should contact the police and tell them about the most recent incidents in the most recent threats. You may think it simply flannel – and maybe it is – but it's important that the police are kept up-to-date so that if something more serious happens, they will not think that it is an isolated incident but they will see that it is a new pattern of intimidation. Of course it's a matter for you personally but it seems to me this extremely bad for your emotional health and also possibly dangerous for you to start giving any signs that you are happy to try again and see how it works out. If you are in contact with any safeguarding organisations and if you are involved in a woman's aid group then you should know this already. If he contact you again then I suggest that you tell him to put everything in writing – not text but proper emails or letters and that you won't respond to anything until he does. If you give them a message like that then also you must send it by email or by letter. You must put in distance and that means that all exchanges must be by correspondence – and not by text message and certainly not by telephone. If he says that he is going to deal with you in respect of items thrown away then tell them to go ahead but to put it in writing. If he tells you that he wants money from you for disposed items, then tell him to put it in writing. Build up the inventory of items which have been disposed of. Do not share this with him. This is your own secret list. Put down what you can remember now and every time something else occurs to you keep the list up to date.  
    • Hi BankFodder,   Appreciate the prompt response. My bad for excluding those details. Yes you are correct, the value and content were properly declared.    I have provided a bullet point chronology to explain my situation in a clear and concise manner.  09/04/21: Listed a PS5 on Shpock.  09/04/21: Sold PS5 on Shpock for a total of £600 + £10 delivery fee.  10/04/21: Booked delivery of PS5 via Parcel2Go using Hermes ParcelShop services. 10/04/21: Tracking on Hermes states "We've got it". Collected from drop off point and it's on its way (to the depot I am assuming). No update since.  15/04/21: Raised an enquiry with Hermes as buyer reported that item was not delivered.  17/04/21: Received a response from Hermes that enquiry is being looked into by Karen at my local depot.  20/04/21: Receive an update on enquiry that suggests that since the parcel was booked via Parcel2Go, I would have to go through them as they use Hermes network as an independent shipper.  20/04/21: Opened a claim with Parcel2Go.  23/04/21: Received an update on my claim. Parcel2Go stated:  "We have conducted a full investigation with the courier to locate your parcel, unfortunately, in this instance, the search has proved unsuccessful." 23/04/21: Provided documents to complete claim. Awaiting outcome.  I have posted the draft of my letter of claim and particulars of claim below.    Cheers!    Letter of claim   Particulars of claim  
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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New jobcentre coach issues plus UJM


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Saw the latest bully and she was late to her own appointment so good start and then she whined I had no work history and claimed volunteering would help yet I've had short term jobs and forced labour previously, she claimed I had no references inspire of my CWP and WP ones - what's the point of these schemes of even the Jobcentre don't acknowledge them?????? Plus wittered on about work trials as selling yourself at interviews

she went into bully mode once I showed her my evidence of a previously accepted format to all the other staff I had seen ipreviously and claimed I needed to account for every 35 hours worth and had to let her have a copy but I forgotten the legal reasons why to deny her and she said I had to so as to cover her selfe and so she had s copy of my log so I said it was blackmail and she lied it wasn't - what else do you call withholding payment to get a copy and I said she could have it under duress so I'm far from happy with her.

I am sure that they can't legally keep copies of my job search but it'll help if someone has any links to provide? Plus how easy is it to say I want a different troll?

Doesn't help that I'm reminded of a traumatic event sometimes

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she [...] claimed I needed to account for every 35 hours worth and had to let her have a copy

 

Get yourself a little black notebook, and for the next two weeks, keep a diary of every waking minute. Include the nauseating detail of mealtimes, ablutions, and anything else that springs to mind. Don't forget to list job searches and applications made somewhere in amongst the trivia.

 

The last one that demanded job searches in detail got a list of IP addresses along with the date and times. My firewall/router used to log everything, so generating a printout was a simple task.

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"The last one that demanded job searches in detail got a list of IP addresses along with the date and times. My firewall/router used to log everything, so generating a printout was a simple task."

 

haha that's mad I seen others where they let you log into your gmail/yahoo account and show em all the email applications you sent off with CV attached!

 

oh and to chester -

 

Originally Posted by Chester6 viewpost-right.png

she [...] claimed I needed to account for every 35 hours worth and had to let her have a copy

Get yourself a little black notebook, and for the next two weeks, keep a diary of every waking minute. Include the nauseating detail of mealtimes, ablutions, and anything else that springs to mind. Don't forget to list job searches and applications made somewhere in amongst the trivia.

 

 

and make sure you detail if it was a number one or two....wen ya go to da loo

 

edited to add - on serious note wait for others to respond but the terms of your job search agreement (or something of that sort) will be around JCP should have a copy of it and what your looking for maybe in there or in another letter and I think I read other threads on this forum similar to what your asking though I don't have the actual links hopefully others can help

 

on my job search agreement it was to search for a minimum of 6 jobs per fortnight if I remember correctly

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Is this a JSA claim or UC ? if the later the new unworkable rules apply if claiming under JSA then no 35hr work search rule applies in that this 35hr work search is only the recommended amount of time , So if it isnt set in stone then it could be less than 35hrs ?

 

For Universal Credit, expected hours of work means the number of hours a week that a claimant should work or is able to work. It is also the amount of hours per week that a claimant is expected to be looking for work and preparing for work. For a claimant who is able to work, this is normally 35 hours a week but can be reduced - for example, to take account of a claimant's caring responsibilities or health condition.

 

gotta love this clause

must give Universal Credit information that I believe is correct and complete. I understand that

if I don’t report any changes that affect my Universal Credit claim as soon as possible, I may be

prosecuted or other action may be taken against me. I also understand that I may have to pay a

£50 penalty if there is an overpayment of Universal Credit to me and it was my fault.

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gotta love this clause

 

must give Universal Credit information that I believe is correct and complete. I understand that

if I don’t report any changes that affect my Universal Credit claim as soon as possible, I may be

prosecuted or other action may be taken against me. I also understand that I may have to pay a

£50 penalty if there is an overpaymentlink3.gif of Universal Credit to me and it was my fault.

 

 

fo sho (talk about non profit making)

 

 

also from chester - "Plus how easy is it to say I want a different troll?" that's a good question hope someone has some advice for you

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Been checking and the upshot is they've been misleading me to put it mildly as I still fall under JSA so I can't see how UC or 35 hours job search applies plus I fulfil my agreement with them job search wise so I'm still not happy but a loss angry now

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Been checking and the upshot is they've been misleading me to put it mildly as I still fall under JSA so I can't see how UC or 35 hours job search applies plus I fulfil my agreement with them job search wise so I'm still not happy but a loss angry now

 

So you are claiming JSA or your claim was live prior to UC being rolled out to your local JCP ? If so just satisfy your original Job seekers agreement as per JSA rules, They will probably threaten you with sanctions, but even if they did wrongly sanction you, it should get overturned at the MR stage, well you would hope so,

What is it with these job's worth's? why do they try and cheat people out of benefits that they are legally entitled to by abusing their position, deliberately misleading ,or blatantly deceiving people?

Is it i wonder in part down to the use of a private security company G4S in their offices ?

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Is it i wonder in part down to the use of a private security company G4S in their offices ?

 

No. It's down to changes in government policy coupled with increased pressure (the famously "non-existent" sanction targets) being placed on front line staff. G4S may be responsible for many bad things, I don't know and won't try to speculate, but this isn't one of them.

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The idea that all politicians lie is music to the ears of the most egregious liars.

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Well thee has to be some reason why some DWP staff are being so cocky with claimants and the on site G4S presence may be partly responsible of their attitude to customers, giving them a sense of security perhaps

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Regarding the JC keeping copies of jobsearch evidence these two Freedom Of Information replies from the DWP might be helful.

 

Retaining handwritten jobsearch;

https://www.whatdotheyknow.com/request/257166/response/628076/attach/html/3/WDTK%20FoI%20931%20Response%20Mr%20Smith.pdf.html

 

Retaining jobsearch evidence in general;

https://www.whatdotheyknow.com/request/162719/response/400257/attach/html/3/WDTK%202433.pdf.html

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Signed on but didn't have all the printouts I needed to back me up and she photocopied the log again

 

Felt really ill so not in a mood to fight plus with a lack of backup

 

Plus she now claims the 35 hours which was from 2013 is legal from 2010 so I asked for legislative proof but the managers were in a meeting so she didn't have any and she expects a 35 hour log next time. She claims people in JSA must record a 35 hour log

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"Plus she now claims the 35 hours which was from 2013 is legal from 2010 so I asked for legislative proof but the managers were in a meeting so she didn't have any and she expects a 35 hour log next time. She claims people in JSA must record a 35 hour log"

 

from other threads I understand this 35 hr thing is just a guideline and should be challenged or check your claimant commitment and see if you signed the unworkable rule of "35 hr / week" job search agreement or not

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?456025-JC-expecting-unemployed-to-spend-35-hrs-week-looking-!-!

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"Plus she now claims the 35 hours which was from 2013 is legal from 2010 so I asked for legislative proof but the managers were in a meeting so she didn't have any and she expects a 35 hour log next time. She claims people in JSA must record a 35 hour log"

 

from other threads I understand this 35 hr thing is just a guideline and should be challenged or check your claimant commitment and see if you signed the unworkable rule of "35 hr / week" job search agreement or not

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?456025-JC-expecting-unemployed-to-spend-35-hrs-week-looking-!-!

 

I specifically said I'd been told it was an "expectation" but a month ago they gave a page of examples of what to write to fill a 35 hours log and now she expects a log and is claiming it's a law before it was even thought of plus I haven't agreed to spend 35 hours looking

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  • 2 weeks later...

Saw her and gave her all the proof and she photocopied it all again including the logs even though I had proof I was right that she shouldn't but she says she will talk to her manager

Asked about complaint letter and a g4s guy says they have it he thinks but they haven't seem to have done anything about it so I was wondering about escalating it and how?

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Asked about complaint letter and a g4s guy says they have it he thinks but they haven't seem to have done anything about it so I was wondering about escalating it and how?

 

Complaints are usually escalated to the manager at the DWP office you attend. If no response is received in an acceptable time frame, you can raise the matter with your local MP and get him/her to pursue the matter from a higher level.

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No... you can't eat my brain just yet. I need it a little while longer.

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Complaints are usually escalated to the manager at the DWP office you attend. If no response is received in an acceptable time frame, you can raise the matter with your local MP and get him/her to pursue the matter from a higher level.

 

Is the time limit already set like 15 working days or something? Or is it up to me?

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Complaints are usually escalated to the manager at the DWP office you attend. If no response is received in an acceptable time frame, you can raise the matter with your local MP and get him/her to pursue the matter from a higher level.

Your local MP most likely doesn't give a toss.

"Ask not what your country can do for you, ask what you can do for Poundland"

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If asked, you are required to show evidence of your job search activities, and the adviser can take copies in order for a Decision Maker to conduct a review. How you present your job search is entirely up to you, and there is no law that says it has to be a specific format.

PLEASE HELP US TO KEEP THIS SITE RUNNING

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No... you can't eat my brain just yet. I need it a little while longer.

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Review for sanctions only buy no other reason

She takes copies to cover her back which was procedure at her old office

Plus others there didn't blackmail me to take copies or berate me and lie that there's no references available or no experience and the try to push forced labour

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I'd be increasingly inclined to play her at her own game.

 

"Hello Mrs. Adviser, you know what, I've been reflecting a bit on our conversations and I think you're right. I could do with a more recent reference and I guess there's no such thing as enough experience (pause for effect) so I've been a signed up with (insert a volunteering organisation here that interests you personally - citizens advice is a good one). They're going to train me, will give me real, valuable experience and will write a reference for potential employers. You have to agree that this is so much better than doing another 'placement' in an organisation that's of no real interest to me or even suitable for my job goals. Better still is that it saves you the admin of having to refer me, speaking of admin... I've reviewed my JSAG/CC and as you've requested I've detailed my 35 hours job-seeking activity. Well, actually, I've detailed all of my activity but it's all there, X number of jobs applied for, Y phonecalls made and Z CV's handed out. See you in a fortnight!"

 

When I was an adviser with Ingeus I'd have roared with delight if someone had done that to me, I'd have been well and truly played and there'd be nothing much to say other than 'well done, see you in 2 weeks'. The alternative of course is to sit and pick fights, which people did and we'd end up knocking heads on something totally unhelpful for us both. It's like you, chester, are having to deal with a child. If you make them think they're winning they'll never notice that they've already lost. But, if you don't choose your fights you'll battle on every point.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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