Jump to content



  • Tweets

  • Posts

    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
    • Hi she did say she was cancelling and returned the equipment. It looks like they put her on a rolling contract for 24 months when she phoned before trying to reduce her payments as they kept going up.   I know Sky haven't done that to me. She didn't see that email as she's had lots of stressful situations. No letter in post or when she originally phoned about reducing her bill well over £100 they didn't tell her about this contract.   Like you say there should be recordings. BT mobile contract is separate to broadband and the cancellation fee is for the broadband. They have blocked her mobile so she can't use it and that is a contract.   She is phoning CAB in the morning and checking through her paperwork. I'm quite happy with Sky as they tell you upfront what is happening and have never rolled over my contract.   Thanks for taking time to reply it is much appreciated. 
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

Tripped and fell in supermarket car park


Please note that this topic has not had any new posts for the last 1901 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi

 

 

I tripped and fell in Sainsbury's under cover car park.

 

 

There was a pool of water on the floor and I fell flat on my face breaking my front tooth and nose.

No one from Sainsbury's came to my aid,

two passers by helped me to my car and I phoned my daughter who drove me to A and E.

 

I went to Sainsbury's the following day and spoke to the deputy manager, he filled in an accident form.

 

 

Went to the car park with me and took photos, examined my shoes

and told me he would look at the CCTV footage and call me up last week.

So far nothing!

I also showed him the A and E report.

 

My dental bill so far is £350 with another £600 to replace my partial denture.

 

 

Can anyone help me draft a letter as I wish to claim compensation?

Do you think I have a case?

 

I don't know what the CCTV will reveal because I was on the floor covered in blood for a while

and they never sent anyone to help me.

Link to post
Share on other sites
  • Replies 65
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

TBH I don't rate your chances high at all.

 

If it had happened in store then a different kettle of fish all together, the store, even though on private land, can't be responsible for customers falling over, UNLESS, there is of course an obvious fault/crater/pot hole in the car parks surface where you fell?

 

I think you will be at the mercy of the store manager here, at best they may give you some shopping vouchers, at worst, nothing.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

I think the car park area will be contracted out, like most, to a PPC.

 

Was the ground damaged at all?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

I beg to differ, the owners of the land (Sainsbury's) will be responsible for the actions of their contractors as their direct agents

 

I would think Vicarious Liability which is strict covers this as the tort took place during a period of employment, that is Sainsbury's and the car park contracted operator

 

It has not even been confirmed yet if Sainsbury's car park is managed by a third party operator. If the car park is free i very much doubt that

Edited by obiter dictum
Link to post
Share on other sites

The walkway was very wet but I didn't see any damage. Obviously after the fall I was so injured I didn't take photos. Which was odd for an undercover car park, the wetness I mean

Link to post
Share on other sites

Damage as such is not the issue

 

The issue being was the water in the covered car park excessive??

 

CCTV will cover that

 

You need to be requesting a copy immediately before it is wiped of the accident

 

I would be phoning Sainsbury's head office today and back up the request by email as a paper trail

Link to post
Share on other sites

We have limited details but there is certainly enough to say you will probably have a claim for personal injury from the supermarket.

 

Google a personal injury lawyer that offers a "no win no fee" deal and let them run the claim for you.

Link to post
Share on other sites
We have limited details but there is certainly enough to say you will probably have a claim for personal injury from the supermarket.

 

Google a personal injury lawyer that offers a "no win no fee" deal and let them run the claim for you.

 

So if I walk in a car park, trip over my own feet and break my teeth, I can sue the landowner?

 

The op has already said no damage or obstacle, and that it was just a puddle.

 

 

Accidents happen and if the car park does not have a fault,

and the op did just trip over their own feet,

then how can they claim?

On what grounds?

Because the supermarket failed to keep the car park dry?

Because the car park was not perfectly level?

  • Confused 1
Link to post
Share on other sites
So if I walk in a car park, trip over my own feet and break my teeth, I can sue the landowner?

The op has already said no damage or obstacle, and that it was just a puddle. Accidents happen and if the car park does not have a fault, and the op did just trip over their own feet, then how can they claim? On what grounds? Because the supermarket failed to keep the car park dry? Because the car park was not perfectly level?

 

Did the OP not say she slipped in a puddle?

 

Where are you getting that the OP tripped over their own feet? Unless I missed something of course.

 

no wonder fraudulent claims push up fees - get a life

 

What is fraudulent about what the OP has said?

 

Try being less ignorant next time.

Link to post
Share on other sites
At the moment, I am trying to understand how one can trip over a puddle, but I may have missed something..

 

How about oil or diesel mixed in with the rain water??

 

After all it is a supermarket car park

 

Being an ex-motorcyclist a deadly combination for grip

Link to post
Share on other sites

Well thank you for your concern. Talk about jumping to conclusions, which is not helpful.

 

 

I didn't trip over my own feet,

the path where you are supposed to walk is a different surface to where you park your car.

 

 

The floor was wet and slippy, with a pool of water on it.

No warning signs.

 

 

The manager checked my footwear when I returned to the store to fill out the accident form

and ensured there was no trip hazard or loss of traction.

 

I certainly do not make a habit of making fictitious claims but I feel the supermarket was negligent

and as I have over a thousand pounds out of pocket expenses,

I will make a claim, if I feel fit.

Link to post
Share on other sites
The walkway was very wet but I didn't see any damage. Obviously after the fall I was so injured I didn't take photos. Which was odd for an undercover car park, the wetness I mean

 

Ok, This is the question. What caused you to trip ?

Link to post
Share on other sites

I find your remarks quite offensive

I have never attempted to make a fraudulent claim in my life.

 

 

I ignored your first comment about the rain as I thought your attempt at humour was misplaced,

even with the poor spelling.

 

 

I think you need to think about what you are saying before you jump to conclusions.

This is no joke,

 

 

I have been asked to decide if I will have surgery.

This is after two major surgeries this year.

 

I think if you are just here to vent your spleen and not offer constructive advice

you are part of a problem not a solution -therefore you appear to be the one who needs to get a life

 

It was the wet ground, it made the surface slippy and slick and I tried to save myself from falling. My shoes had traction on the soles but I still tripped.

 

 

I don't welcome offensive comments about fraudulent claims. This is the first time I will have made any claim about anything.

  • Haha 1
Link to post
Share on other sites
no wonder fraudulent claims push up fees - get a life

 

What is fraudulent about what the OP has said?

 

Try being less ignorant next time.

 

Both of these remarks are extremely unhelpful

 

Ok, This is the question. What caused you to trip ?

 

And of course this is the obvious question which no one else bothered to ask.

Link to post
Share on other sites

I thank the genuine people who are trying to help me and giving their advice.

 

 

I don't want to claim for pain and suffering or loss of earnings

 

 

but I just want to know what are my chances of recouping what I would have to pay the dentist,

 

 

as well as what I have already paid.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...