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SKY TV Contract Advice

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Hi I am having some difficulty with SKY TV over my account with them.

 

I have the full TV package along with multiroom and I had an offer that gave me half price multiroom for the next 75 years.

 

I recently called up to negotiate my package and they offered me £16 off for 10 months. I enquired 3 times and asked them to confirm each time that I would continue to get my half price multiroom deal for the next 75 years.

 

I was told each time that the offer on multiroom would be honoured and that for the extra £16 off for 10 months, I would be taking out a new 12 month contract.

 

The new offer has now been applied and I have contacted SKY as the multiroom discount is not showing in my account. Sky have told me that they cannot give me the half price multiroom but I am now locked into a new 12 month contract.

 

What are my next steps with SKY as I really feel that I have been mis sold this offer.

 

Thanks for any advice.

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email in a complaint too jeremy.darroch@sky.uk


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