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Vodafone must be stupid...

 

I've been a loyal vf customer for 18 years. In that 18 years they've probably had £9000 out of me in charges...so take off 5 new phones over that time, probably £7000 net.

 

I don't use the phone as much as when I was working, so last June I went onto a basic sim only package, 300 mins, 300 texts, 250mb data....more than enough till last month.

 

When my wife went into hospital, and I used the phone a lot more, basically 100 odd extra minutes than were on my plan

 

As soon as I realised I changed the price plan to 600 mins...an extra £3 a month inc vat.

 

However for the extra 100 odd minutes they have charged me £50 plus vat so £60

 

Now, I used the phone it's my fault etc, I fully realise that. ITS MY BILL, ok?

 

But I thought I'd call them up to see if they would kindly help.

 

NO

 

so I said I would leave next June and go with bt

 

To which they offered me £15

 

Well if I'm ever hard up for £15 I'll certainly let Vodafone know. I refused this and just said leave it as is and I'll just leave , and goodbye.

 

So having spent £9000 over the years they are letting me leave over £15 (I would happily have settled for half, ie £30)

 

Deary me Vodafone. Do you have anyone there that thinks of long term customers?

 

by the way Vodafone rep if you ever look, I will NOT settle for half now...I'm leaving you!

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