Car Diagnostics & Warranties---Is there public support?

[scaniaman]

I wonder, in the light of recent trouble, if there is enough public support to have the Dept of Trade look into the whole used car warranty system.

The story to date is that I had trouble with the door locking system & reported this to the warranty company. They instructed me to take car to garage for check & after garage report would consider whether to authorise repair.

First problem I disagree with is that I had to pay for diagnostic check (£90)---WHY---it's not my fault if modern mechanics don't have experience to detect problem!

However, garage reported a fault found by computer to warranty company who BINGO actually authorised the fitting of a new part.

New part fitted but fault (intermittent) is still there. Garage won't carry out further investigation unless I pay for it and say warranty won't cover repair if it is found to be an electrical fault. It's a French car, so I'm 99.9% sure it's either corrosion or a damaged wire.

So, it would appear that in this instance, that the warranty company are going to have to pay for parts & labour for a part that was not required---all thanks to a computer.

Given the number of complaints about warranty companies, does anyone think it's worth my while trying to take this further???

[obiter dictum]

Does not matter what waranty you have, be it a car or a computer

 

So many get out clauses and money for old rope

 

I got burned by Welcome Finance and their so called extended warranty Bovine Excrement

 

Finance companies and business will not complain as it goes onto the finance agreement and compounded by the APR

 

Everyone wins except the consumer sold a lemon of a financial product

[AndyOrch]

Thread title amended scaniaman

 

Regards

 

Andy

[Surfer01]

Are you aware that as from the 1st October 2015 under the Consumer Rights Act if the repairs are not satisfactory, you can reclaim a refund? Not sure if this helps?

[Conniff]

Who is your warranty with Scania ??

 

Any chance you can post up the policy and terms and conditions ??

[scaniaman]

S---, Work done in September, so new regs won't help.

Hyundai warranty but administered by Motorway direct, who farm it out to some outfit called Prestige?????

Have email address of Tony Whitehorn who I think is gaffer of Hyundai Uk, so maybe give him a shout

[Conniff]

It would have been nice to have seen the Ts & Cs laid out here so we could have picked it to bits.