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Vodafone porting nightmare - can't receive calls - Vodafone Ref [#11853279]


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I know this is almost two years later...but I am having the same problem.

 

I have recently upgraded my phone through Vodafone...I was with them before...the upgrade process went terribly wrong and so when I finally got my phone 2 weeks late, and 15 phone calls later, I put my sim card in, and I had no data.

 

To resolve the issue I got another Vodafone sim (which was sent with the phone) and they moved and ported the number across to the new sim. Data issue eventually got resolved...

 

HOWEVER since the porting of the number - I have not been able to receive calls AT ALL!!!!

 

So for the last 30 days...(YES 30 DAYS!!!!) I have been unable to receive calls. I have made over 10 calls - every 2 days to chase this up...and every time I am told that it has been escalated to the highest possible back end support where there are 'genius engineers' - their words not mine - that are working on it.

 

The fact that it has taken so long is RIDICULOUS - but what I find most frustrating is that no one updates you as to what the latest is....instead you have to phone...and with to speak to someone (up to 30 min wait) - just to be told that the 'genius engineers' are still working on it!

 

:-x:-x:-x Needless to say I feel as though I am hitting my head against a brick wall...Any advice on how I can get this resolved?

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http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-APRIL-2015-**(2-Viewing)-nbsp

 

Follow the instructions in the link above - when you receive your reference number from Vodafone, pop it in your thread so that Lee the CAG Vodafone Rep can see it and make contact with you.

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Mini update

 

They have replied and asked for more information which I have duly responded to. Still no reply. no regular update....

 

I am trying to be patient by this is simply ridiculous

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