@vodafoneuk Even More Vodafone Problems / ** Vodafone Ref #11807530

[crm84]

VODAFONE WRT135 Ref:#11807530

 

Hi All,

 

This is the 3rd / 4th Team I have not managed to get anywhere with Vodafone and need to get Lees team involved Shocking!

 

I have 4 lines and been a customer 6 years if that means anything. To vodafone probably not.

 

Issue 1:

 

I upgraded my phone yesterday, Spent over an hour in store waiting to be seen and then a further 30 minutes being seen due to how slow their system was running. I was issued the new phone and told the simcard would take 20 minutes to activate to which I then left the store.

 

Four Hours later the sim card is still not registered in the new phone (Galaxy S6 Plus - Needs a nano) I called Vodafone, sat on hold for 20 minutes to then be told its not been done now, Give it 12 hours.

 

Twelve Hours pass and I walked from my office the 1 mile up the road to get to the vodafone store, they then tell me the order was not done correctly and I need to wait another 3 days to get my phone working!!!!!!

 

The message in the store that reads " We will get you going in minutes" and "Walk waway with a new phone today" are therefore totally misleading as I now have not got a working phone that I am paying for. Its a new phone, Then to make matters worse I called the CS team as it says on your website to get help immediately and he refused to take my complaint and said I need to write a letter even though your website says I can do this over the phone!!!

 

Issue 2:

 

My parents have 2 lines on my contract and I called 5555 for each of them before they left for portugal, My unbilled usage shot up and when I checked they have been charged for calls from Portugal back home which should have been part of the package, I call Vodafone CS and they said that they will add it now even though it was already supposed to be on!!!!.

 

3 of these lines can be cancelled, and I am very tempted to do this as this is the 4th big issue ive had over the last few years and it is a total mess yet again.

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-APRIL-2015-**

 

Follow the instructions in the link above - when you receive your reference number from Vodafone, scoot back here and pop it in your thread, once the Lee, the CAG Vodafone Rep sees it, he will then make contact with you.

[crm84]

Hi, Added the reference numebr to the post

 

thanks

[citizenB]

Have added it to your thread title - so it wont get missed