CITI Finance PPI reclaim . I have a refund but need advice !!

[divadeb]

Hello,

My ex hubby and I took out a loan in 2003 with Citi financial,

 

 

it was never paid off due to running into difficulties.

 

 

It is now been paid through the courts.

 

After reading the paperwork from Reston solicitors we noticed we had paid ppi on the loan of £2373.53.

 

 

I want to claim it back if possible but

 

 

I have to much going on in my life to do it myself so want someone to recommend a company who don't charge the earth to claim it back for me.

Thanks in advance, Debbie

[fluteboy]

Definitely not Gladstone Brookes - before they have even begun to try to get any money back, they will discuss the sordid subject of fees. And if you happen to be unable to meet those fees upfront, they have the unmitigated gall to ask you to complete an income and expenditure form. I dropped them at that point, and left them in a state of "Oi mate! OI MATE!"

 

I am sure many of the folk on here will advise us to save money and do it ourselves, but let us see....

[dx100uk]

NONE OF THEM.

 

if you cant do it now leave it

 

you could lose upto 50% of that balance through FEES, VAT & tax clawback

and you'll never know the actual amount you can reclaim with the Credit cards interest at compounded rates

 

leave till you can sort it yourself

there is NO time limit on PPI.

 

have you all the credit card statements?

 

if you have

then p'haps after you scan them up

 

some nice sole might do your spreaadsheet

the rest is EASY!!

 

dx

[divadeb]

Thanks guys for the speedy reply, and I'll leave Gladstones a miss.

 

Dx as usual you have come to my aid.

 

I don't have any statements as we didn't know there was ppi on the loan,

 

I have a copy of the agreement sent by Restons, that's how we found out we had it added to the loan.

 

I wouldn't know we're to start claiming it back,

 

I should be a dab hand at this by now all the forms I am dealing with at the minute lol.

[dx100uk]

well sending the OC an SAR to get all the statements will take 40 days anyway

 

 

so by that time things might be easier.

 

 

dx

[SabreSheep]

SAR the original creditor to get a transaction list (Whisch will show interest rate) and any other info they hold on you.

[divadeb]

Will send the template letter off by recorded delivery.

 

 

Does the £10 have to be cheque or postal order??

 

The account is now in the hands of Restons/Arrow global

 

 

so do I still send to CITI finance head office??

 

Getting on this today ��

[dx100uk]

po or cheque to the OC

 

 

dx

[Hortz]

On what grounds do you think you are entitled to it back? You can't get it back just because you have it and neither can any third party.

 

If you have reasons you may as well spend five minutes typing out a letter to explain them and sticking a stamp on it.

 

Be aware that if you do get offered anything, you probably won't see it as they will be likely to offset against the arrears on your loan.

[divadeb]

Thanks for your post Hortz, but I have as much right to claim the ppi back as anybody else.

 

 

If we do get some back and it goes to pay of the debt then so be it, at least the debt won't be so big.

[Hortz]

Thanks for your post Hortz, but I have as much right to claim the ppi back as anybody else. If we do get some back and it goes to pay of the debt then so be it, at least the debt won't be so big.

 

You've missed the point. Neither you nor anybody else has any right to just "claim the PPI back" as you put it. Despite what you may read in the media, PPI is not some kind of magical insurance which you can get back just because you feel like it. If you go in expecting to get it back just because you have it then you are likely to end up disappointed. There is also no company out there who can get it back for you just because you have it.

 

All any company can do is send in a complaint alleging missale of a policy on your behalf. That basically means that you were misled or misadvised at the time of purchasing the product and would not have purchased it had you been given the correct advice/information. However, you will still need to give the the reasons for your complaint, I.e why you wouldn't have bought it and what misleading information/advice you were given.

 

The moral of the story being that if you have reason for complaint and can give all the above information, you may as well give it directly to the seller of the PPI. Either you spend 15 minutes writing a letter, or you pay a CMC potentially hundreds of pounds to do so.

 

One thing I neglected to mention last night is that this is especially so for somebody in your situation where your loan is in arrears. This is because if they do offer you anything and offset it then you could end up in a position where you don't see any of the money but still end up with a bill from the CMC. Indeed, a lot of CMCs will now not deal with customers who are in arrears since in the above scenario they can rarely find money to pay them.

[dx100uk]

I find it quite funny actually.......

 

it IS a magical insurance....

it was MAGICALLY charged to just about 85% of people

it MAGICALLY appeared on everyones account

it is MAGICAL because if you ever tried to claim on it - it never covered you

it ONLY MAGICALLY lined the advisors pockets through commission payments

 

nearly every bank fleeced people

and

nearly every household suffered it.

 

yet WE cant put in a speculative claim asking for it back...

[Hortz]

You can ask for whatever you want. However, in the absence of any valid reason, the OP's request is not likely to be considered very seriously.

[dx100uk]

bit like the 'valid' reason for levying it in the first place.....dx

[divadeb]

At the end of the day Hortz if we get money back then great, if we don't no worries.

Millions of people claim the money back with great success, they must have had a valid reason or they wouldn't have got money back.

If you don't try you don't get.

Anyway after reading the conditions of the ppi, we would never have agreed to it anyway as it states that if either one of us came out of work we couldn't claim on it. We both had to be out of work at the same time before submitting a claim. Why would I pay nearly £2,400.00 for something that's useless??????

I have taken advice of dx100 and many others on here for many years, and I trust and value what they say, and if they think it's worth a shot then I'm going for it. The only thing I might lose is my time and effort if it goes "Pete Tong"

[mightymouse_69]

I find it quite funny actually.......

 

 

it IS a magical insurance....

it was MAGICALLY charged to just about 85% of people

it MAGICALLY appeared on everyones account

it is MAGICAL because if you ever tried to claim on it - it never covered you

it ONLY MAGICALLY lined the advisors pockets through commission payments

 

 

nearly every bank fleeced people

and

nearly every household suffered it.

 

 

yet WE cant put in a speculative claim asking for it back...

 

I think this is all a little broadbrush.

 

It didn't appear on everyone's accounts. When it did, it wasn't a magical appearance. In the vast majority of cases it was selected. It also did provide useful cover to people. It is wrong to say that it "never" covered people. Not everyone who sold PPI was on commission.

 

That isn't to say that a PPI mis-selling problem is non-existent. It happened. But people also have to be prepared to accept that they may not have fallen 'victim' to it - even if they do have PPI.

[dx100uk]

hello they'rer both here now.

 

 

dx

[mightymouse_69]

I don't think we have said anything controversial.

 

All we have pointed out is that people do not get PPI premiums refunded just because they fancy it. PPI wasn't some sort of investment that people can now draw from. There has to have been something wrong with the sale of the product.

 

It will not always be the case that something went wrong.

 

 

People ought to be aware of this when they start the complaint process.

 

 

For a start, it will assist them in making their complaint as it will encourage them to have a proper think

as to what they think went wrong when PPI was sold to them.

 

 

It will also serve as a reality check - they go into the process in an informed manner rather than believing the rubbish CMCs come out with.

[dx100uk]

something went wrong..yea the OC fleeced them out of PPI.

 

there are far too many companies getting away with 'it was a non advised sale'

 

or

 

'the mug blindly signed up to it because they didn't read the information available properly at the time of signing'

 

tough nothing you can do about.

 

it would be pleasing the see the two of you help progress breaking down these walls

rather than, to put it bluntly, appearing to build new walls, that in all effect, aren't related to the posters questions.

 

its called help....not putting or steering people away from other routes of success

 

you both obviously have an extremely useful and extensive knowledge of the PPI business

 

it would be nice if that was used in a positive attitude toward CAG

 

and not one of 'well you'll hit this brickwall - so what we a re really saying is give up.

 

we on the siteteam are seriously questioning 'why' you are on CAG at all?

 

dx

[mightymouse_69]

So: on advised v non advised. I think it can be a valid point since the obligations on the business are different depending on the sales method.

 

On people signing without reading information - that too can be a valid point.

 

I'm on this site to help people. And I believe that to help people you must give honest information.

 

 

What I see a lot of on here is people giving their opinion as to how things should work rather than advising people on how things do work.

[hillards]

I'm on this site to help people.

So which PPI claims company do you work for ?

[mightymouse_69]

So which PPI claims company do you work for ?

 

I don't work for a PPI claims company. In fact I'd suggest people avoid using them.

[divadeb]

Hiya just wanted a bit of help please.

 

I have recently sent of a letter to CITIFINANCE regarding miss sold PPI on a loan I took out in 2003.

 

I sent it to a PO Box number and within a week got a reply.

They sent me a questionnaire which I filled in and sent back to the same PO Box.

 

I got a letter back 10 days later asking me to fill in the form and please send it back or my complaint will be dismissed.

 

On the letter there was an email address which was to be used if there was any problems.

 

There was no telephone numbers at all.

I have emailed them at least 10 times and had not one reply.

 

I can't find a telephone number to contact them

 

. I find it strange that they received my first letter but have not received completed form which was sent to the same address.

 

Any advice would be great as I feel I'm running out of time

, cheers Debbie.

Edited October 23, 2015 by divadeb
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[macatac]

Is this citifinance the same as Citibank? If so, the details ive found are these https://www.citibank.co.uk/personal/contact-us.do

[divadeb]

macatac thanks but this is the link I have already used. I rang the number but they can't give me another number or email address. It's like banging your head against a brick wall. I can't even send anything recorded delivery as its a PO Box number grrrrrrr.