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    • I've just taken another look through the stuff they sent me in response to the CPR request, the notice of assignment isn't the original , it's on a plain sheet of non letterhead paper, in fact it could have easily been typed up by Overdales, or anybody really.  On the other side of the paper are standard Lowell terms and conditions that are only half on the page. Should this be part of my defence?
    • I agree with my site team colleague above. We need to know all the facts including which company you are dealing with and an explanation of the problem. It really is too difficult to start giving speculative advice on some speculative problem that you have laid out as a generalised scenario
    • Moorcroft are sending a rep round to my house this week. What is the best way to handle this? Ignore and not answer the door or engage with them? I haven't acknowledged anything since I started on this journey and defaulted on my cards in December 2022
    • Very sorry but with the best will in the world, I don't think we can at all understand what the situation is here. Please can you try rewriting this on a word processor and maybe send a copy of what you have written to a friend and working out together so that the story is complete but as brief as possible. Maybe a list of dates as well. If you can do that and then repost your story we can have a look
    • Hi, I am a local authority tenant and was in a 3 bed house. At the end of last year, my last child moved out and so did my spouse as we are now going through a divorce which meant that I was in the house alone and decided that I needed to downsize not only for myself but to offer the property to a family that needed it. I registered on the local authority housing bidding site as i was asked to do and I was accepted and given a priority banding as I was downsizing and they were desperate for my house. I have been extremely lucky and after about 6 weeks was accepted for a new build from a housing association via the housing gateway. I viewed the property 2 weeks ago and had to sign the tenancy last week when they were doing bulk signups for the houses and that is the day I moved. In between viewing and sign up, I contacted my current local authority landlord and asked how I give notice as I had been accepted for a property I had bid on and was moving.  The lady told me how to do it online and then said that I needed to give a full weeks notice which wasnt a problem as I had enough time.  (I was also told a weeks notice was what i would need to give by another staff member about a month ago when I phoned up for another housing related question.  I dont have any of this in writing.) I have now moved, handed back the keys and I am now being told that I need to give 4 weeks notice which I cannot afford. I hav e spoken to the council again explaining that I was told a week and that to be honest, if I knew they were going to charge me 4 weeks I would not have been able to move and would have stayed in the other house.  I thought I was doing the right thing. They said that calls are recorded and they asked me when I called in and was told a week and they would listen to the telephone conversation and if it was correct what I was told, they would see what they could do to reduce the notice period. They have now emailed me back and said that they have listened to the conversation and the lady said 4 weeks notice and I am liable for 4 weeks rent.  Now I may well of misheard her when I thought she said a full weeks notice she may have said 4 weeks notice but I am sure she said a full weeks notice and i was told a week by another member of staff a few weeks ago. I have emailed her back and said that I may of misheard but I would like to listen to the phone recording myself.  As yet they havent responded. I think its unreasonable for them to make me give 4 weeks when I had to sign the new tenancy with little notice or loose the property.  And it was all done through their gateway, and they will have a tenant in there pretty much straight away getting rent from them. I am on a very low income, I am on my own, I have serious medical issues and I am really getting myself stressed out over this. Any advice would be so appreciated.  Can I insist they let me listed to the recording? RH  
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car vandalised v insurance co


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3 days ago vandals ran amok in our (quiet) estate. I had stupidly gone to bed without locking the door, leaving my bunch of keys on the table inside. Until 3 weeks ago I had a dog who let no-one in until he'd checked them out - he died suddenly, age 15y.

 

 

Long story short, thugs came in (about 3am) took my cash and keys, drove my car round the corner and stuffed the petrol inlet with plastic bags and set light to it!!!!

 

 

First I knew was police at my door in the morning asking where I parked my car....I pointed to my drive...no car!!....3 hours of statements, forensics, CSI etc. They said just to call my insurance.

 

 

However, during 3 days I've learned a lot.

 

 

Thankfully the milkman saw the fire, called the fire brigade and police so the fire didn't get out of control. I saw the car damage that didn't look too bad - mangled plastic burnt to a cinder and smoke damage to the body above. Forensics had to take it away for inspection and obviously I couldn't touch it.

 

 

When I spoke with the insurers they mentioned the dreaded 'your car may be a write off'.....alarm bells. I love my car. It's a Peugeot 206 cc and I've just spent £700 on MOT, service, new brakes etc. Bought it for £2300 last year. I checked Glass's value:- trade-in £700+; Private sale £1600+; Dealer £2300+. Minimum values.

 

 

So, I thought I'd just pay for the damage myself as the excess is £350. However, when the mechanic (at the garage where the police left my car) checked it he found the petrol tank is a complete unit (not in parts). A new one is approx. £1000.

 

 

Therefore, with all this info I have a dilemma. Do I leave it with the insurers? Who will likely want to write it off. I know I have the choice to buy it back. But I've heard horror stories of valuations etc! Basically, I want my car back. End of!!!

 

 

Or, do I buy a second hand tank (I've already had quotes for less than £100), let my garage fit it (they said 1.5 hours labour)? This is the most obvious choice but I've already had to pay for new house locks, hire car (insurers won't give me one until they've assessed the damage and AGREED to repair it).

 

 

Financially, it seems I could come out 'quids in' if I go through the insurers and they write it off and I buy it back. I think it's classed as Cat C? But are there more pitfalls to doing that????? Apart from the negotiating bit....I'm not too afraid of that! Well.....usually...

 

 

Thing is I don't want these thugs to win!!!! Any advice would be really helpful.

 

 

PS. The paintwork is fine - I checked it myself. So, it's only the petrol inlet/pipe/tank. Oh, and the spare key to be reprogrammed and another key to replace the stolen one. I know how that's done.

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Get in touch with scrap yards to source the parts and see what you can find. The car will be a write off in terms of what garages would charge, but you might be able to agree a sum to cover the repairs, with the excess taken into account. But if your premiums are going to increase as a result, you might think it is not worth it.

 

If you want the insurers to pay write off, they will mostly want to sell it to a salvage yard.

 

The other possible issue delaying matters is an investigation into the situation, with the keys being left near an unlocked door. They might want to satisfy themselves there is no issue to worry about, before they pay any money out.

 

Getting keys changed can be stupidly expensive, so that might be a factor.

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  • 2 weeks later...

Thanks for moving to insurance.

This has been resolved now. I decided to go it alone. Bought a part from a scrapyard and got it replaced at the garage. My remaining spare key has been re-programmed and he did a special generic key for emergencies. It's not a remote, but it opens the doors and starts the car. Altogether, it cost about £50 over the excess amount, so I was happy enough. Got my car back! Now I'm almost paranoid about security!!

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