Jump to content

 

BankFodder BankFodder


  • Tweets

  • Posts

    • I have added their poc in your above post for clarity.   you need to address para 3.    bump point 3 forward down 1 number and add in:   3. Paragraph 3 is denied as I am unaware of any legal assignment or Notice of Assignment allegedly served in yyyy by either the claimant or the original creditor .    if mcol is still flaky ….   MCOL is only one way of responding to a claim.  . If you are having problems logging in, or would prefer not to use MCOL,  you can fax, email or post your response to the Court instead.  If you send your response by e mail  please send it to ccbcaq@hmcts.gsi.gov.uk and ensure you quote “Claim defence response” and quote the claim number in the subject field.  . neither by email nor MCOL do you need to inc I confirm that the above facts and statements are true to the best of my knowledge and recollection.
    • you should have done the pictures weeks ago not leave it till 1 min before you need to file a defence. you've been here +6yrs and have numerous court threads and numerous private parking ticket threads  but somehow always seem to screw up one way or anther..   if you look on google earth street view you can see the cameras and the entrance/exit layout which matches the photos from that link I gave you and your upload which I've now redacted properly now .   POC   1.Claim for monies outstanding from the Defendant in relation to a parking charge (reference 00000000) issued on 10/10/2019.   2.The signage clearly displayed throughout KFC (Walkden Manchester) states that this is private land, managed by ParkingEye Ltd, and that it is subject to terms and conditions, including a max stay period, by which those who park agree to be bound (the contract).    3.ParkingEye’s ANPR system captured vehicle 000000 entering and leaving the site on 07/10/2019, and overstaying the max stay period.   4.Pursuant to Sch 4 of the Protection of Freedom Act 2012, notice has been given to the Parking Charge payable upon breach.   5.As no response was received, an alternative service address was obtained and further correspondence issued (CPR 6.9(3)).   defence:   1. i am the registered keeper of the car Reg No. xxxxxx mentioned in the claimants claim.   2. the defendant denies that any monies are due to the claimant because there was no breach of contract to create a cause for action.   3. The claimants Accredited Trade Association, the BPA has a MINIMUM grace period of 10 minutes to allow the necessary consideration of the offer of conditions to park and other actions before any contractual condition can be applied.   4.The defendant denies exceeding any free parking time in addition to said grace period as neither the land owner who may have employed the claimant to manage parking with a current paid for contract covering the date of the overstay nor the claimant have any legal authority to vary any free parking period granted by the relevant council upon issuing the original planning consent for the entire walkden retail park.    needs firming up people...   you can file by email if MCOL is playing up still though from research today 99'9% of all PPC claimforms are being postponed for many months by all courts now,      
    • OK, excellent, please take pix both of KFC signs and also the signs in the surrounding car park, as I reckon that KFC has unilaterally tied to change the permitted parking time in their bit of the whole car park.   Also park in the main car park, not KFC, as I've read reports of invoices being issued for motorists who have parked in the KPC bit even if it's closed at the moment!!!   Could you reply to what I asked in post 57 please?  If you don't reply, it's difficult to give appropriate advice.        
    • I’ll get a picture of the signs tomorrow and see where I get ringing the council about the planning. Also how long do I have to get the defence in? I know you said I will have leeway but I can’t have that much.    Thanks  Andrew 
    • now read the letter properly and carefully.... doesn't say WILL anything...   unless you are purposefully buying these in bulk and knowingly doing it their client will not be the least bit interested in you.
  • Our picks

MayDay007

DFS Sofa Faulty - Sagging after 18 months - they say this is normal

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1367 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello, I am new to this so I hope I get my post right. We bought two DFS sofas 18 months ago - one large leather 'Oskar' and one smaller fabric 'Shout'. With perfectly normal use, the Oskar sofa has sagged quite significantly in the middle, by about 1.5 to 2 inches.

 

This looks odd and makes the sofa quite uncomfortable as it makes you lean in towards the middle when you sit on it. We were really unhappy about this so I telephoned the DFS store where we purchased it and they agreed to send a Service Manager to come out to inspect the sofa, which he did a few days later. He said that this wasn't a fault but is normal compression or softening of the foam.

 

He stuffed a few sheets of blue foam into the underside of the sofa and told me that he was doing so as a gesture of goodwill as apposed to acknowledgment of a fault in the product. He also told me that we should make sure we sit evenly along the length of the sofa. I disagreed but let him go on his way. I then telephoned DFS Customer Services to express my dissatisfaction and they told me that they would speak to the store manager and get back to me the same day.

 

The next week I heard back from the same store representative that had come to do the makeshift repairs to the sofa and was told again this was not a fault and that this happens with all sofas. I explained that the other DFS sofa we have (the 'Shout' one) hasn't sagged and that I consider this sagging on a sofa that we paid £2,000 for less than 18 months previously was not acceptable.

 

They told me I should take it up with the Ombudsman. I asked them to send me an email confirming that the sag of 1.5 to 2 inches is normal and not a fault. They did send me an email but did not mention the size, even though this was confirmed on the telephone.

 

I hasten to add that I recorded all of these telephone calls.

 

I am at a bit of a loss and feeling really unhappy with the quality of this expensive, saggy sofa and how they have handled this. I would be so grateful for any advise on what to do next.

 

Hope someone can help.

Edited by citizenB
formatting

Share this post


Link to post
Share on other sites

What utter rubbish. You pay £2,000 for a sofa and you should expect a darn sight longer than 18 months with normal use !

 

You only need to pop in DFS into the CAG search engine and see that we have had no end of people reporting complaints and the lack of customer service from DFS.

 

I think you need to send a formal complaint to their head/registered office.

 

I will also flag your thread for input from the site team.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites
What utter rubbish. You pay £2,000 for a sofa and you should expect a darn sight longer than 18 months with normal use !

 

You only need to pop in DFS into the CAG search engine and see that we have had no end of people reporting complaints and the lack of customer service from DFS.

 

I think you need to send a formal complaint to their head/registered office.

 

I will also flag your thread for input from the site team.

 

Thank you. I will take some time to craft a letter to their head office. I just wasn't sure I should bother as they have told me that was their final position. But maybe when it is in writing they will act more responsibly.

Share this post


Link to post
Share on other sites

Give it a while for those caggers who are at work look in on you to see what advice they can give.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

Does it actually say in your email that this is normal for a DFS sofa?

 

Maybe you could copy the email into this thread for us.

 

If this is what DFS sofa is normally do then seems to me that one should avoid them.

 

You can try writing your letter and see where it gets you. However, you should be careful about being drawn into some protracted correspondence which simply fatigues you eventually make you give up.

 

Unfortunately it is more than likely that they will only respond if they realise that legal proceedings are on the way.

 

I suppose that you have taken photographs of everything. Well done on recording calls. That is very important. Read our customer services guide.

 

You can either write your letter and give them a chance or you can send them a letter before action. If you send them an LBA then you must intend to go ahead with your threat if they don't respond correctly. Don't bluff.

 

If you decide to bring a County Court action then you probably have an easy win on your hands – although they will probably cave in.

 

I think you will need to find out how long you would expect a sofa of this quality to last. You have had 18 months use from it so it might reasonably be expected that you wouldn't recover the full price of the sofa.


Share this post


Link to post
Share on other sites

I bet they didn't tell you when you purchased the sofa that one of the features of the product was that it started sagging after 12-18 months ?


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites
Does it actually say in your email that this is normal for a DFS sofa?

 

Maybe you could copy the email into this thread for us.

 

If this is what DFS sofa is normally do then seems to me that one should avoid them.

 

You can try writing your letter and see where it gets you. However, you should be careful about being drawn into some protracted correspondence which simply fatigues you eventually make you give up.

 

Unfortunately it is more than likely that they will only respond if they realise that legal proceedings are on the way.

 

I suppose that you have taken photographs of everything. Well done on recording calls. That is very important. Read our customer services guide.

 

You can either write your letter and give them a chance or you can send them a letter before action. If you send them an LBA then you must intend to go ahead with your threat if they don't respond correctly. Don't bluff.

 

If you decide to bring a County Court action then you probably have an easy win on your hands – although they will probably cave in.

 

I think you will need to find out how long you would expect a sofa of this quality to last. You have had 18 months use from it so it might reasonably be expected that you wouldn't recover the full price of the sofa.

 

Thanks so much for your thoughts,that is really helpful. This is the email I received from them:

 

"I am writing with regard to your valued order for furniture as detailed above and the recent visit to your home.

 

As discussed I found no manufacturing defects with the furniture, instead finding some normal softening of the seat foam consistent with a sofa of this design and age.

 

I explained as above during the visit and as a gesture refreshed the seat foams to accommodate your requirements."

 

Perhaps foolishly I have yet to take any pictures, but I guess if I am pursuing action I could remove the extra foam they added as it was only stuffed in and not secured in any way. I would just need to remove the staples on the underside fabric. I do have recordings of the DFS Service Manager acknowledging the size of the sag at 1.5 inches.

 

I will do some reading on the LBA. Thanks.

 

*

Share this post


Link to post
Share on other sites
I bet they didn't tell you when you purchased the sofa that one of the features of the product was that it started sagging after 12-18 months ?

 

Absolutely not! I thought that paying that for a sofa meant it would stand the test of time. Interestingly, the DFS manager told me on the phone that this sofa isn't a £5,000 Chesterfield and that I should adjust my expectations accordingly. He more or less said 'you get what you pay for'. Personally, I think £2k is quite a lot for a sofa and, even though they seem to have a lot of complaints online, DFS are a large retailer and one of the market leaders so I had expected quality.

Share this post


Link to post
Share on other sites
Absolutely not! I thought that paying that for a sofa meant it would stand the test of time. Interestingly, the DFS manager told me on the phone that this sofa isn't a £5,000 Chesterfield and that I should adjust my expectations accordingly. He more or less said 'you get what you pay for'. Personally, I think £2k is quite a lot for a sofa and, even though they seem to have a lot of complaints online, DFS are a large retailer and one of the market leaders so I had expected quality.

 

 

Well lets hope that anyone thinking of purchasing one of these or similar from DFS after being bombarded with their silly ads, takes the time to look round the internet and discovers the online complaints BEFORE purchasing from them.

 

IMHO, I wouldn't purchase from them a second time !

 

Your thread was tweeted through our twitter link when you posted :)


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

Is there an update on this issue please ?


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

Well, i was told by dfs that our 2k sofa sagged because I am too heavy.

I'm a 200 pound standard size bloke, if that's too heavy for a sofa, we should all go on a diet.

Bought another one from land of leather, much cheaper (£800) and after 5 years it's still as new despite the kids jumping on it daily.

Share this post


Link to post
Share on other sites

You might be surprised at just how cheaply made most sofas are. The cost differences between high and low tend to appear in the cover fabrics, which can range hugely. The main body of most commercial sofas is constructed from mdf, cardboard, hessian, all held together by glue and staples. They're also not designed to last these days since the industry's research indicates that on average people change their sofas every six years (and that's on average - many change sooner than that).

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...