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    • March 23: As the coronavirus crisis escalates, the UK is placed into lockdown with strict limitations on travel. The Government guidelines state: “You should not be visiting family members who do not live in your home.” The prime minister tells the UK public they "must stay at home". People are warned not to meet friends or family members they do not live with. Those with symptoms had already been told to self-isolate     Friday 27 March: Downing Street On the day Cummings ran out of No 10, his wife, Mary Wakefield, appears to have been already ill, according to her Spectator article about the experience, in which she says: “My husband did rush home to look after me.”   Both Boris Johnson and Health Secretary Matt Hancock test positive for coronavirus, while chief medical officer Chris Whitty says he has symptoms of the disease and is self-isolating.   Mr Cummings said: "I suddenly got a call from my wife who was looking after our four-year-old child. She told me she suddenly felt badly ill." He went home and after a couple of hours his wife felt better and he returned to work. "There were many critical things at work and she asked me to return [to work] in the afternoon and I did." He then "drove up to Durham that night arriving at roughly midnight" with his family.     In spectator articles on 24th and 25th April * Wakefield (wife) wrote in the spectator that Cummings said “I feel weird” and collapsed 24 hours after he came home to look after her * She went on to explain that for the next 10 days “Dom couldn’t get out of bed. Day in, day out for ten days he lay doggo with a high fever and spasms that made the muscles lump and twitch in his legs.” * Cummings wrote that “at the end of March and for the first two weeks of April I was ill, so we were both shut in together.” * The following days, by Wakefield’s account, were a mixture of family idyll and health nightmare, as she made a “palace out of polystyrene packaging” with their son … even as Cummings’s breathing got so bad that she feared he should be in hospital. But 10 days after her husband first fell ill, she said, he began to feel better – just as Boris Johnson went into hospital. That would place the improvement in his condition around Sunday 5 April,     Sat March 28th Is apparently the day Cummings said “I feel weird” and collapsed 24 hours after he came home to look after her His wife went on to explain that for the next 10 days “Dom couldn’t get out of bed. Day in, day out for ten days he lay doggo with a high fever and spasms that made the muscles lump and twitch in his legs.” Cummings wrote that “at the end of March and for the first two weeks of April I was ill, so we were both shut in together.” 10 days from March 28th – would take us to the 7th April.   Mon March 30: Downing Street confirms Mr Cummings is suffering from coronavirus symptoms and is self-isolating.   Tuesday 31 March/1st April: Durham The police have said that on 31 March they were “made aware of reports” of Cummings’s presence in the area and had then contacted the family to “reiterate the appropriate advice around essential travel”.   2 April: During the night, Mr Cummings' four-year-old son "threw up and had a bad fever". Following medical advice, an ambulance took the child to hospital. He was accompanied by Mr Cummings' wife   3 April: Mr Cummings' son spent the night in hospital and woke up the next day having "recovered". He was tested for coronavirus and his mother, who was with him at the hospital, was told "they should return home". According to Mr Cummings, there were no taxis so he "drove to the hospital, picked him up and returned home". He said he "did not leave the car or have any contact with anybody on this short trip".   Sunday 5 April: The ‘Abba’ sighting (despite claims of ten days where he couldn’t get up with a high fever) Cummings alledgedly seen in Garden with AbbA blaring But 10 days after her husband first fell ill, she said, he began to feel better – just as Boris Johnson went into hospital. Which would place the improvement in his condition around Sunday 5 April, … Although the claimed 10 days after the 28th – the earliest point at which Cummings was said to have been symptomatic – would be the 7 April. The Guardian approaches Downing Street about the story, only to be told by a spokesman: “It will be a no comment on that one.” Mr Cummings said "after I started to recover, one day in the second week, I tried to walk outside the house". He confirmed he, his wife and his son went for a walk into woods owned by his father and it was at this point he was seen by passers-by but his family "had no interaction with them". The exact date is not clear but his second week isolating in Durham would have between 4-11th   6 April: At some point in the week leading up to this date, Mr Cummings discussed his decision to travel to Durham with the prime minister. "When we were both sick and in bed," he said, "I mentioned to him what I had done. Unsurprisingly given the condition we were in, neither of us remember the conversation in any detail."   Fri April 10: Number 10 is again contacted for comment regarding Mr Cumming’s trip by the Guardian. Instead of defending the journey, officials declined to comment.   Fri 10th/Sat 11th April: The 14-day period of Cummings’s isolation would have expired on 10/11th April, assuming it is counted from when Wakefield appears to have first fallen ill on 27 March or when Cummings fell ill 24 hours later.   11 April: Believing he had recovered by this date, albeit "feeling weak and exhausted", Mr Cummings said he "sought expert medical advice". "I explained our family's symptoms and all the timings and asked if it was safe to return to work on Monday or Tuesday, seek childcare and so on. I was told that it was safe and I could return to work"   Sunday 12 April: Barnard Castle Wakefield’s birthday, according to Companies House records – they allegedly made a trip to Barnard Castle, a charming town 30 miles from the Cummings’s family property, described on the English Heritage website as having “fantastic views” and “plenty to do for families on a day out”. That detail emerged in an interview with Robin Lees, a retired chemistry teacher who lives in the town. Lees, who says he has a photographic memory, told the Guardian he was “a bit gobsmacked” to see Cummings, and then was so incensed that he made a note of the family car’s numberplate and checked it online when he got home. Cummings acknowledges he drove to Barnard Castle, 30 miles from his parents' home in Durham, with his wife and child. He explained this episode as needing to test his driving was fine before making the long drive back to London. He said he'd been having problems with his vision   Tuesday 14 April: London The Guardian asked Wakefield to confirm whether the family had been in London throughout the lockdown period, but received no reply. Cummings was photographed back in Downing Street on 14 April   Sunday 19 April: ‘bluebell’ woods - Cummings and Wakefield in Houghall woods? Could Cummings have then gone back to the north-east from London? Downing Street is emphatic that he did not. The denial came after another witness claimed to the Guardian and Sunday Mirror that they had seen Cummings and Wakefield on a country walk in Houghall Woods, a beauty spot near his parents’ property in Durham. According to this account, Cummings said: “Aren’t the bluebells lovely?” Cummings says he did not return to Durham   Monday 20 April Cummings seen in London again   May 23: Downing Street statement: “Owing to his wife being infected with suspected coronavirus and the high likelihood that he would himself become unwell, it was essential for Dominic Cummings to ensure his young child could be properly cared for.” The statement said: “At no stage was he or his family spoken to by the police about this matter, as is being reported. “His actions were in line with coronavirus guidelines. Mr Cummings believes he behaved reasonably and legally.” Speaking outside his home, Mr Cummings reiterated: “I behaved reasonably and legally”. When a reporter suggested to him that his actions did not look good, he replied: “Who cares about good looks? “It’s a question of doing the right thing. It’s not about what you guys think.” Later at the daily Downing Street briefing, Transport Secretary Grant Shapps said Mr Cummings had the PM’s “full support” and that Mr Johnson “knew that he was unwell and that he was in lockdown”. Mr Shapps said it had always been permissible for families to travel to be closer to their relatives as long as they “go to that location and stay in that location”. Meanwhile, deputy chief medical officer for England, Dr Jenny Harries, said that travelling during lockdown was permissible if “there was an extreme risk to life”, with a “safeguarding clause” attached to all advice to prevent vulnerable people being stuck at home with no support.   Health Secretary Matt Hancock and Chancellor of the Exchequer Rishi Sunak have tweeted their support for Mr Cummings.   Education Secretary Gavin Williamson said on Monday morning that Mr Cummings had "set out absolutely clearly and absolutely categorically he didn't break the rules and didn't break the law". The attorney general, Suella Braverman, tweet on Saturday in which she quoted the full text of the No 10 statement on Boris Johnson’s chief aide in which the prime minister said he had behaved “responsibly and legally”.   (Disgraceful) Boris Johnson said at the weekend Cummings acted “responsibly and legally and with integrity”   “The PM’s risible defence of Cummings is an insult to all those who have made such sacrifices to ensure the safety of others,” said Johne Inge, the bishop of Worcester, on Twitter.   “What planet are they on?” asked a front page headline in the Daily Mail, an influential right-wing paper usually supportive of Johnson.   https://descrier.co.uk/politics/dominic-cummings-and-wife-tried-to-cover-up-lockdown-breach-in-articles-for-the-spectator/   https://www.theguardian.com/politics/2020/may/24/dominic-cummings-timeline-what-we-know-about-his-movements   https://www.eveningexpress.co.uk/news/uk/timeline-the-coronavirus-lockdown-and-dominic-cummings-trip-to-durham/   https://www.bbc.co.uk/news/uk-politics-52784290   https://www.theguardian.com/politics/2020/may/25/attorney-general-faces-calls-to-resign-defends-dominic-cummings-suella-braverman   https://uk.reuters.com/article/uk-health-coronavirus-britain-cummings/what-planet-are-they-on-no-respite-for-johnson-and-aide-idUKKBN2310UE   https://cyprus-mail.com/2020/05/25/what-plant-are-they-on-press-slams-johnson-and-cummings/
    • simply tell them on the phone writing only sorry as I might want to escalate this to the fos or court. sorry but no speaky..speaky   you night find this interesting?   https://www.theguardian.com/money/2012/jun/09/life-insurance-misselling-aviva-hamilton-life   dx
    • I've had a few missed calls and then text from RBS wanting to talk about the letter I sent, two posts up.    Am I best to wait for them to write? Didn't really want to get into a discussion with them about it ideally!
    • I haven’t even looked.  I doubt some PR bod would have been in the loop.
    • Gove will be rubbing his little hands together in glee. He been quite careful in his limited wording in 'supporting demonic. but he poo'd his own pot a bit with that priority preferential test   No confidence vote (in PM not party).
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EOS-5D

Protect Your Bubble-Repair rather than replace water damaged phones***Resolved***

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Hi Guys,

 

I accidentally dropped my iPhone 6 down the toilet about 2 months ago. The damn thing was in my top pocket and slipped out when i bent down to pick something up. Nightmare, as the toilet had bleach in it.

 

I fished the phone out, gave it a very quick rinse, because of the bleach and towel dried it, then stuck it in some rice, as I've heard of people doing this. I called Protect your bubble to start the claim.

 

I left it in there for a day then tried the phone. it was all over the place to start but then began to work properly and continued to do so for the next couple of days, so i cancelled the claim. last week, the phone died after i installed ios9. i took it to the apple store, who opened it up and said that the water damage had finished it off. I explained what happened and they said that they would never replace this phone because of the water damage and more importantly the bleach.

 

I reopened the claim with PYB and sent the phone off to A Novo, who is their repair company. After a few days I called PYB to get an update. they said that the phone is still being repaired. I questioned this because of what Apple said. PYB said that their contract with A Novo was to repair the phone rather than replace and that the phone would be fine. that got me thinking, so I cold called A Novo to get their opinion. They said that they would never repair a water damaged phone, let alone one that had bleach in it. I mentioned PYB and they said that their contract with PYB is to repair 1st and only replace if the phone doesn't pass the 40 point check. They also said that their work is guaranteed for 180 days.

 

Im still waiting for the phone back, which should be Tuesday, so my question is Where do I stand with the repair? My concern is that it may work now but as time goes on , the metallic parts will corrode and the phone may fail outside of the 180 days warranty

 

many thanks

 

EOS-5D


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Get your phone back... See what they did with it... Then if you are unhappy.. .Complain

To me this is worthy of a CEO complaint...

 

You cant do much until you get your phone back...

 


 

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They are allowed to do the repair, if it can be done and if you get phone back, if it dies after 180 days warranty, if you can get evidence of the cause of the failure, you can still claim. If the failure relates to an inadequate repair, PYB will have to reopen the claim and pay for a replacement if that is what is needed.

 

See what happens. No reason for a complaint yet. I cannot see PYB just replacing, unless A Novo say it is necessary.


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They are allowed to do the repair, if it can be done and if you get phone back, if it dies after 180 days warranty, if you can get evidence of the cause of the failure, you can still claim. If the failure relates to an inadequate repair, PYB will have to reopen the claim and pay for a replacement if that is what is needed.

 

See what happens. No reason for a complaint yet. I cannot see PYB just replacing, unless A Novo say it is necessary.

 

Exactly, no need to complain just yet...


 

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Hi Guys,

 

I accidentally dropped my iPhone 6 down the toilet about 2 months ago. The damn thing was in my top pocket and slipped out when i bent down to pick something up. Nightmare, as the toilet had bleach in it.

 

I fished the phone out, gave it a very quick rinse, because of the bleach and towel dried it, then stuck it in some rice, as I've heard of people doing this. I called Protect your bubble to start the claim.

 

I left it in there for a day then tried the phone. it was all over the place to start but then began to work properly and continued to do so for the next couple of days, so i cancelled the claim. last week, the phone died after i installed ios9. i took it to the apple store, who opened it up and said that the water damage had finished it off. I explained what happened and they said that they would never replace this phone because of the water damage and more importantly the bleach.

 

I reopened the claim with PYB and sent the phone off to A Novo, who is their repair company. After a few days I called PYB to get an update. they said that the phone is still being repaired. I questioned this because of what Apple said. PYB said that their contract with A Novo was to repair the phone rather than replace and that the phone would be fine. that got me thinking, so I cold called A Novo to get their opinion. They said that they would never repair a water damaged phone, let alone one that had bleach in it. I mentioned PYB and they said that their contract with PYB is to repair 1st and only replace if the phone doesn't pass the 40 point check. They also said that their work is guaranteed for 180 days.

 

Im still waiting for the phone back, which should be Tuesday, so my question is Where do I stand with the repair? My concern is that it may work now but as time goes on , the metallic parts will corrode and the phone may fail outside of the 180 days warranty

 

many thanks

 

EOS-5D

 

 

Hi,

 

My name is Ash and I work for Protect Your Bubble.

I was really sorry to hear about the issues you have experienced with your phone and would like to see If I can help in anyway. If you can please send me a direct email to Ash(at)protectyourbubble(dot)com I will be more than happy to look into this for you.

 

Look forward to hearing back from you.

Kind Regards

Ash

Protect Your Bubble

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Ash & JAke, please read the forum rules,

 

Youre not allowed to assist via PM... Please contact the Site team...


 

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Jake and Ash of Protect your Bubble. Please make contact with our admin department for permission to post on our forum.

 

admin@consumeractiongroup.co.uk (no spaces)


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

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Thank you for your replies

 

I'll see what occurs when the phone is back


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Hi,

 

My name is Ash and I work for Protect Your Bubble.

I was really sorry to hear about the issues you have experienced with your phone and would like to see If I can help in anyway. If you can please send me a direct email to Ash(at)protectyourbubble(dot)com I will be more than happy to look into this for you.

 

Look forward to hearing back from you.

Kind Regards

Ash

Protect Your Bubble

 

Poster Ash-PYB of Assurant Solutions has now been approved to approach you EOS-5D to try to resolve your problem.

 

Regards

 

Andyorch


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Thank you Andy


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Ash-PYB,

 

You can see the circumstances of my concern in my OP. I had forgotten about the water damage, so when the phone started to fail, I contacted Apple Customer Services as I thought that it was an issue that could bet resolved though some sort of reset.

 

I tried all of the rest procedures, including a complete erase and re-install, which was when the phone completely shut down. I took it to an Apple Store, when the tech guy opened it up and showed me that it was severely water damaged ( the water damage indicators had been triggered ).

 

I then remembered about the phone falling into the toilet, so I asked if it could be repaired. The tech guy said that Apple do not recommend that water damaged phones be repaired, as its like a ticking time bomb. I asked what they usually do in these circumstances. He told me that they offer a service exchange for £229. I called PYB, who to ask if I could pay the £229 for the service exchange and get hit reimbursed from PYB at a later date. The advisor said no. The phone had to be sent away to be repaired.

 

I told her what the Apple tech guy said, to which she replied by saying that all Apple want to do is sell me another phone. I was shocked at this comment, as this solution would get me up and running again, which minimal delays, where as Ive been without my phone for a week now and possibly longer as I may not be happy with the repair or find a fault with it in the coming days, weeks or months.

 

Surely, the cost difference is that much between the £229 that Apple get for the service replacement as opposed to what A Novo are charging to repair my seemingly terminated phone?

 

It would be interesting to see what they've charged, to see what price PYB put on their customers satisfaction?

 

Many thanks

 

EOS-5D

Edited by citizenB

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A Novo would not charge very much for their repair service, as it is done on a huge scale. I would be surprised if it was more than £20 per phone. And they will just check the condition of parts, giving them a good clean first. PYB will have required A Novo to have sourced replacement parts that are required for water damage repairs and some won't cost very much. It depends on what needs to be done. If it is too much, they will say the phone needs replacing.

 

Mobile phone insurances such as PYB can only be provided on a commercial basis, if they have got a cost effective claims service. If they were just replacing phones in most cases, either they would not offer insurance or the premiums would be much higher.

 

Apple on the other hand are one of the biggest profit makers in the world and will want to offer replacements in most cases, to increase profits.


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Not sure I understand how a phone could fall into the toilet ?


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Uploading documents to CAG ** Instructions **

 

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Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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It was in my top pocket CB, I bent down to pick up the loo roll and it slide out and straight down. :0(


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Ash-PYB,

 

You can see the circumstances of my concern in my OP. I had forgotten about the water damage, so when the phone started to fail, I contacted Apple Customer Services as I thought that it was an issue that could bet resolved though some sort of reset.

 

I tried all of the rest procedures, including a complete erase and re-install, which was when the phone completely shut down. I took it to an Apple Store, when the tech guy opened it up and showed me that it was severely water damaged ( the water damage indicators had been triggered ).

 

I then remembered about the phone falling into the toilet, so I asked if it could be repaired. The tech guy said that Apple do not recommend that water damaged phones be repaired, as its like a ticking time bomb. I asked what they usually do in these circumstances. He told me that they offer a service exchange for £229. I called PYB, who to ask if I could pay the £229 for the service exchange and get hit reimbursed from PYB at a later date. The advisor said no. The phone had to be sent away to be repaired.

 

I told her what the Apple tech guy said, to which she replied by saying that all Apple want to do is sell me another phone. I was shocked at this comment, as this solution would get me up and running again, which minimal delays, where as Ive been without my phone for a week now and possibly longer as I may not be happy with the repair or find a fault with it in the coming days, weeks or months.

 

Surely, the cost difference is that much between the £229 that Apple get for the service replacement as opposed to what A Novo are charging to repair my seemingly terminated phone?

 

It would be interesting to see what they've charged, to see what price PYB put on their customers satisfaction?

 

Many thanks

 

EOS-5D

 

Can you please send me an email with your policy / claim number and I can investigate this .

 

Ash(at)protectyourbubble(dot)com.

 

Kind Regards

Ash

Protect Your Bubble

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Hello Ash,

 

Thank you for your message. I received a replacement phone today, rather than my repaired phone.

 

Thank you

 

EOS-5D


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Resolved then EOS-5D

 

I will amend your thread title to reflect the outcome...many thanks to Ash. also for offering to try to resolve this.

 

Regards

 

Andyorch


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Glad its all sorted for you:)

 

Kind Regards

Ash

Protect Your Bubble

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