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    • Please can you post the exact particulars of claim. A PDF copy would be preferred. Also, please could you post a copy of the letter of claim which you sent. A PDF copy would be preferred.  
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Adrian Flux Car Insurance Cancellation - Monthly Payments


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Hello,

I am hoping someone could give me an idea as to where I stand, although I think it's probably nowhere...

I renewed my car insurance with Adrian Flux in August, £830 for the policy and £200 to pay monthly by direct debit (premium credit).

I would now like to cancel my policy as I've been quoted £270 (with the same underwriter!!), a saving of £560, eye watering amounts of money.

 

I rang to see how I go about cancelling. I was told that I would owe the rest of the 12 months remaining balance minus the three I have already paid. However, my insurer would effectively pay a proportion of this...

Ultimately, I owe £152. I have paid three £100 instalments, so £452 for two months insurance. Surely this is too much? How do I go about challenging this or am I stuck paying the final £152?

 

Thank you.

Edited by ASupertramp
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Ask for a breakdown of the cancellation and an explanation of why they are charging so much more than you can obtain from the same underwriter. You could say that the Daily Mail have expressed interest in your situation, but that you don't want to be featured in a news story, if Adrian Flux can resolve, looking at the charges and why the rates they apply are more than those available with the same underwriter. AF might not be keen on bad publicity and may want to resolve. Worth a try.

 

What happens in terms of pricing is that large brokers buy underwriting at a wholesale rate for the risks they cover. It is then down to whoever does AF's pricing to set a rate which is charged to their customers. Sometimes they don't get it right or they are massively different to what is available elsewhere with the same underwriter. If the risk is the same and the policy benefits are the same, the pricing analyst at AF's has not managed to achieve a rate which is at least within a reasonable percentage of being competitive. It is not against any rules, as customers should shop around. But it is embarrassing if they are too different.

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Traditionally there is no refund on Classic Car Policies or a very large percentage of the premium is retained by the Insurers.

 

As uncle has mentioned, ask for a breakdown of charges and fees.

 

It's always worth making an "Official Complaint" as it will cost you nothing and Insurers/brokers will often waive lots of the costs

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