Budget car insurance

[JamieLeigh87]

Took car insurance out with budget last month paid £45 deposit received a reminder letter to send in my no claims discount sent them 1st class what Tesco had sent in the renewal letter. Today I have received a letter from budget to inform me that as the proof of no claims was unacceptable I have had my cover cancelled since Monday night and "having reviewed our records we need to collect £71.86. This has been calculated to include the cost of insurance you have had and the cancellation fee of£75.00 from the payments collected. The money will be deducted on 05/11/15"

 

I'm furious anyone got any advice would be greatly appreciated right now

 

Jamieleigh

[CrappoMan]

Have you asked why the letter from Tesco was unacceptable?

[unclebulgaria67]

Took car insurance out with budget last month paid £45 deposit received a reminder letter to send in my no claims discount sent them 1st class what Tesco had sent in the renewal letter. Today I have received a letter from budget to inform me that as the proof of no claims was unacceptable I have had my cover cancelled since Monday night and "having reviewed our records we need to collect £71.86. This has been calculated to include the cost of insurance you have had and the cancellation fee of£75.00 from the payments collected. The money will be deducted on 05/11/15"

 

I'm furious anyone got any advice would be greatly appreciated right now

 

Jamieleigh

 

See if you can contact Budget customer relations to discuss a complaint. They should have given 7 days notice of cancellation. You needed to send them the Tesco renewal notice stating the number of no claims years you were entltled to and not just the renewal letter. Or if you sent the notice they have made a mistake.

 

You may need to contact customer services to get through to customer relations.

 

If you can get it resolved as it was their mistake, they can reinstate the policy and just continue as normal. Normally they cannot reinstate a policy, unless it was their mistake. If you sent the wrong info, try to get them to accept notice being faxed to them, so they can reinstate.

 

And they cannot collect any payment from your account withour giving at least 10 days notice.

[JamieLeigh87]

something to do with it being statement of fact and not a cancellation letter or renewal letter but that's All I received in my renewal that stated the no claims proof

[unclebulgaria67]

something to do with it being statement of fact and not a cancellation letter or renewal letter but that's All I received in my renewal that stated the no claims proof

 

Proof needs to be either renewal notice or letter from insurers stating no claims discount entitlement in years.

[JamieLeigh87]

I just didn't realise it's the only thing I received from Tesco nothing I can do then

[unclebulgaria67]

I just didn't realise it's the only thing I received from Tesco nothing I can do then

 

Yes you can, if you try to resolve. It is getting the insurers to help you, which is sometimes easier than done. Tesco will send you confirmation of No claims, if you did not receive it. You will need it anyway, even if arranging cover with a company other than Budget.

 

Why not try to find out what you sent to Budget first. Tesco would only send you full renewal documents including the notice, so therefore i am puzzled that you have sent wrong information. Did you only send the statement of facts document and not the renewal notice. The statement of facts just contains the info the policy is based on and not the notice.

 

If you can get a complaint registered with Budget you might be able to have the policy reinstated, if you can get Tesco to supply missing info. Get a contact name and fax number, just in case you can persuade Tesco customer services to fax Budget the no claims proof.

 

Your complaint angle with Budget is that they failed to give At least 7 days notice of cancellation.

[Conniff]

Have moved your thread into the Insurance section Jamie - http://www.consumeractiongroup.co.uk/forum/showthread.php?454623-Budget-car-insurance