Homeserve not willing to pay for repair on boiler.

[alggomas]

Please advise...Thanks.

 

 

Long Story:

My cover With Homeserve was nearing expiry. I had a letter from them asking for £555 a year [approx.] to continue my cover. After a chat they were willing to reduce to about £32 a month. Still too expensive.

I said I would let the cover expire.

I then rang Homeserve servicing department and asked them if this years service was still covered. the lady said yes. I told her that my cover was due to expire. She said it did not matter as I had paid for this service with my cover.

 

 

I booked a service and pointed out it was after expiry of my cover. She answered as above.

The engineer duly came. he cleaned the boiler and put a new seal on the inner door of the boiler, checked the outside flue. That was it. He did not check the flue gases.

I have never had any paperwork from the Homeserve subcontractors over 3/4 years!

 

 

I then Joined Home Energy Service. They required a boiler inspection before the cover started.

They came 2/3 weeks later and cleaned the inside of the boiler and tested the flue gases. They found it was "over the top" and was in a dangerous condition and disabled the boiler.

The engineer stated he would contact his office to have the flue repaired on my cost as the boiler had to be in good condition before they would agree to cover it. He then gave me relevant paperwork.

 

 

I phoned Homeserve asking them to pay for the repair. After saying that the policy had expired and I countered that I had already confirmed that the service was included, they came back to say that the company that carried out the service stated to them that a "full service had been carried out and the boiler was safe".

Homeserve said they would send a copy of their worksheet and a letter confirming they would not pay.

 

 

Every time I ring Homeserve they say "all calls are recorded". Do I pay £10 to get the information from them?

 

 

Do I have to get an outside party to examine the flue before I do anything else please?

 

 

My mother in law is a frail 97 years old person and we have no heating.

 

 

Where do I stand please? I wish to go to the small claims court.

 

 

Sorry it's so long.

[AndyOrch]

Hi alggomas and welcome to CAG.

 

Yes the fee is £10 to request a DSAR for all the information held...the template can be found in our Library.

 

With regards to any possible litigation...I think you may struggle as exiting from one contract with one company and entering a fresh contract with another and trying to place liability may be difficult to convey or prove.

 

But lets see what comes from your DSAR and what information is usefull.

 

Regards

 

Andy