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Cant Find Account last paid into 24/9/2015


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Sadly we lost our dad on 21st sept 2015,

naturally all of the direct debits and standing orders got cancelled,

now looking through dads bank statements, we noticed that he had been paying £15 per week into a savings account by standing order, lloyds bank say they are unable to tell were the payment was going to as the standing order had been cancelled.

 

now we know there is an account but have no idea were and lloyds say they cant tell us

 

any help or advice on this would be great .

 

thanks

 

Lets

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They should be able to find the original standing order details ? Send a Subject Access Request -

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-**Updated-January-2015**

 

if you are executor of your Father's estate then you will just need to provide a copy of the death certificate I think.

 

They have 40 calendar days to comply with your request and it will cost you £10.00

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:)

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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

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BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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In view of the recent death of father, may I suggest that contact be made with the ICO by phone / letter stating the estate is being held up by LLoyds as they are unable to give relevant information so that the affairs of the estate can be finalised, if he was making Standing Order payments his account would show date frequency and to whom mine does and last payment date.

 

Lloyds have to keep records for 6 years I believe?? or the tax man may get mad!!!

:mad2::-x:jaw::sad:
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Is the savings account with Lloyd's or external?

We could do with some help from you.

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Is the savings account with Lloyd's or external?

that's just it Andy, we have no idea, the Lloyds branch say as the S/O has now been cancelled they cant tell where the money was going.

 

In view of the recent death of father, may I suggest that contact be made with the ICO by phone / letter stating the estate is being held up by LLoyds as they are unable to give relevant information so that the affairs of the estate can be finalised, if he was making Standing Order payments his account would show date frequency and to whom mine does and last payment date.

 

Lloyds have to keep records for 6 years I believe?? or the tax man may get mad!!!

I never thought of gong down that route Old Cogger, will make a call in a bit and see what they say.

 

thanks again all

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that's just it Andy, we have no idea, the Lloyds branch say as the S/O has now been cancelled they cant tell where the money was going.

 

 

 

You cant find any statements in connection to the £15 pw in any of his paperwork ? Wasn't premium bonds NS&I ?

 

Have you accessed his computer (if he used one) any online accounts ? (paperless)

We could do with some help from you.

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Sorry Andy

all we have is his Lloyds statement that shows the £15 S/O every week, with the last payment made to the account on 24/9/15, the reference to the payment on the statements say Savings 02 £15, dad did most of his banking over the phone, so only have found LLoyds statements.

no reference to another account apart from a letter that closed an account with Lloyds last year.

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