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    • I bought my house 2 years ago. The previous owner had died. I continue to recieve parking fines and communication from DVLA in the name of the dead person, despite contacting DVLA via post to inform them I am the new owner of the property. I have sent them proof of purchase and ownership but the communications continue to arrive. Aside from using "return to sender", does anyone have any idea how to stop this and get DVLA to update their records? Not sure if relevant but the Tax class on the vehicle is disabled meaning that the price of vehicle tax is £0 per year. I assume someone is using this to get free vehicle tax which is up to them, but I'm bored of fighting with parking charge companies and getting threatening letters, as whoever is doing this is also not very good at paying for parking.
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    • I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Xercise4less/Harlands/CRS/Spratt Endicott


Wieslaw
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Hi CAG,

 

I've joined Xercise 4 Less in February 2015.

In July 2015 stopped going to gym but kept paying DD as per my agreement. I wasn't aware that it's a roll on contract so after 14th payment cancelled DD with the bank. Unfortunately never read their T&C's and on 27th May received first letter from Harlands with £34.99 to pay. I called their helpline to explain that I'm not paying any admin fees because didn't know about their roll on system and that I haven't used gym since July 2014. The woman gave me number to E4less and advised to call them which I never did.

I then started receiving letters from CRS which I ignored.

 

After reading about similar cases on your forum I went to gym in person accompanied by my Fiance as a witness to talk to their Manager and offer £9.99 as Cancellation fee but the manager said that we can close the case if I paid £69.99 which I've refused. That was on 7th October.

 

Today received letter from Spratt Endicott Solicitors requesting contact within 7 days to discuss my payment proposals (the outstanding balance is now £171.47)

 

Please can you advise me what to do now?

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Hi Wieslaw and welcome to CAG

 

See here for a letter to Spratt Endicott - http://www.consumeractiongroup.co.uk/forum/showthread.php?454481-Xcersie4Less-Spratt-Endicott-Solicitors&p=4811174&viewfull=1#post4811174

 

You say you joined in Feb 2015 but you've paid 14 monthly fees so something isn't right .

 

Please confirm :-

 

1. Date you joined the gym.

 

2. Was it a monthly rolling agreement or a minimum 12 month agreement.

 

3. Is the DD mandate still active.

 

Meanwhile, stay OFF the phone and don't call or speak to the gym or Harlands/CRS. If Harlands/CRS call you, tell them "In writing only" and hand up !!

 

:-)

We could do with some help from you

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Hi Slick,

 

Thank you so much for so quick reply.

 

Sorry I got those dates wrong...

 

Joined in February 2014 on 12 months agreement.

 

Last visit to gym in July 2014.

 

DD cancelled after 27 April 2015 payment was made.

 

Regards.

 

W

Edited by Wieslaw
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Hi Wieslaw,

 

Your best bet is to write to Harlands saying you will seek a refund under the DD Guarantee Scheme, based on your cancellation of the DD mandate in March 2015. You accept that you should have given Harlands or the gym a months notice to cancel so you are willing to pay the April 2015 payment.

 

Tell the bank you require a refund of fees taken from May 2015 onwards as the payments taken after that were unauthorised.

 

You'll find suitable example letters on other threads if you need them.

 

Keep us posted.

 

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Hi Wieslaw.

 

This is an excellent result as Spratt Endicott have confirmed you can pay what you offered, to settle the matter for just £9.99.

 

Pay this and it's over, far quicker than the vast majority of cases.

 

Let us know if you hear anything further from Harlands/CRS.

 

You've just saved yourself £161.48 !! Any Site Donation helps us remain here to help when needed. :wink:

 

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

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Hi Wieslaw and thank you for whatever Donation you make to CAG

 

It is always appreciated.

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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They did earlier this year and made an awful hash of it before discontinuing.

 

It was here - http://www.consumeractiongroup.co.uk/forum/showthread.php?431240-Harlands-CRS-**WITHDRAW-COURT-CLAIM**

We could do with some help from you

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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