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    • once a debt is sb'd nothing not even a judge can unbar it no harm in talking to BC at all. they are nothing to do with the claim they sold the debt in .........see NOA letter    
    • Here are the Particulars of Claim   Name of the Claimant ? Hoist Finance UK Holdings Limited   date of claim - 30th January 2020   Date  to acknowledge) = 17/02/2020   date to submit defence = 02/03/2020    Particulars of Claim   1. The claim is for the sum of £7939.36 arising from the defendants breach of a regulated consumer credit agreement referenced Under no xxxx926xxxxxx03   2. The defendant has failed to remedy the breach in accordance with a Default Notice issued pursuant to ss.87(1) and 88 of the Consumer Credit Act 1974.   3.The Claimant claims the sums due from the Defendant following the legal assignment of the agreement from Hoist Portfolio Holding 2 Ltd(Ex Barclaycard) Written notice of the assignment has been given.   4.The Claimant claims 1. The sum of £7939.36 2. Costs   What is the total value of the claim? £8449.00   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC ( Pre Action Protocol) ? Yes dated 02092019   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? Not sure   Did you inform the claimant of your change of address?Not sure Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card.   When did you enter into the original agreement before or after April 2007 ?  After April 2007 actually August 2007   Do you recall how you entered into the agreement...On line /In branch/By post ? Can't recall   Is the debt showing on your credit reference files (Experian/ Equifax /Etc...) ?No idea   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Claim issued by Hoist, so assigned.   Were you aware the account had been assigned – did you receive a Notice of Assignment? Howard Cohen solicitors says yes. I say no   Did you receive a Default Notice from the original creditor? Not to my knowledge   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No   Why did you cease payments? Costly divorce and failed small business   What was the date of your last payment? Over 6 yeras ago I believe   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Spoke to them many years ago   Will get on with CCA and CPR tomorrow.   Is there a danger that if he attempts to call BC he could take it out of staute barred?  I will have to contact him Spain so need to advise him what not to say.
    • DX ,thanks for spacing post BankFodder,  sorry, point taken,   FS
    • defence due by 4pm Monday 2nd   has he...   .  get a CCA Request running to the claimant https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/  leave the £1PO blank and uncrossed . .  get a CPR 31:14 request running to the solicitors [if one is not listed send to the claimant] . . https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . . type your name ONLY no need to sign anything . you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count]   get him to ring BC ask last payment date tomorrow.    
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lee79

ASDA failing to issue a refund for missing items

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Does anyone have a UK contact number/email for ASDA home shopping? I have been trying to get a refund on items missing from our shopping delivered 29 Sept but no one seems to want to do it and it's getting a bit silly now.

 

I've called the number 3 times now and still no refund as well as using the online form and just had a call today from the most unhelpful woman based in South Africa who refused to let me discuss my wife's account unless I answered security correctly - which I did (they needed the email address on the account and my wife has just the one and they claim it's not the one, but it is as I have just checked it). This is despite me being the only one in contact with them and even calling me on my own mobile phone.

 

Hopefully I can get some sort of contact from someone in the UK as after 2 failed refunds and suspecting the person on the 3rd call was simply trying to get rid of me when he said someone will call me back - I'm starting to get a little fed up.

 

Thanks

 

Lee

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Does anyone have a UK contact number/email for ASDA home shopping? I have been trying to get a refund on items missing from our shopping delivered 29 Sept but no one seems to want to do it and it's getting a bit silly now.

 

I've called the number 3 times now and still no refund as well as using the online form and just had a call today from the most unhelpful woman based in South Africa who refused to let me discuss my wife's account unless I answered security correctly - which I did (they needed the email address on the account and my wife has just the one and they claim it's not the one, but it is as I have just checked it). This is despite me being the only one in contact with them and even calling me on my own mobile phone.

 

Hopefully I can get some sort of contact from someone in the UK as after 2 failed refunds and suspecting the person on the 3rd call was simply trying to get rid of me when he said someone will call me back - I'm starting to get a little fed up.

 

Thanks

 

Lee

 

Is it worth it ? You could end up spending more money than the value of the item. Plus i think you have to report within a few days of the shopping being delivered.

 

ASDA are known for their poor handling of customer and staff complaints. If the item is of small value and you want to leave feedback, just write plenty of adverse comments on any online forum you can. Join netmums and put a comment on there. I don't think you will get anywhere through standard complaint routes.

 

Do ASDA have a Twitter account ? Another good way of communicating a complaint.

 

Change home shopping to another Supermarket.


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Thanks for the reply.

 

The number I've called so far has been free plus also the emails. I also informed them about 10 minutes after I received the delivery. It's not a massive amount but if they short deliver a lot of people to the amount of £5.20 they can make some decent profit.

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Thanks for the reply.

 

The number I've called so far has been free plus also the emails. I also informed them about 10 minutes after I received the delivery. It's not a massive amount but if they short deliver a lot of people to the amount of £5.20 they can make some decent profit.

 

Given it has taken so long already without resolution, if you cannot embarrass them into action online, a letter to their head office might be best. But i have heard people being ignored, whether they write, email or phone UK head office.


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Given it has taken so long already without resolution, if you cannot embarrass them into action online, a letter to their head office might be best. But i have heard people being ignored, whether they write, email or phone UK head office.

 

CEO email address is andy.clarke@asda.co.uk


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I can imagine. Getting in touch is a nightmare. They're usually spot on with the refunds. This time however the money we paid for the entire shop got refunded back to our account then went out again a week later. This happened a day or so after I called to report the missing items. We didn't get any emails about the refund as we usually do and looking on the internet it appears that this isn't likely to be because of the initial attempt to refund but seems to be definitely causing the following attempt to refund to fail. I suggested this to the third person I spoke to who confirmed there was a problem and I'll get a call back that day…still waiting for that.

 

I'll give that email ago and thanks for providing it. I don't expect any action but we will see.

 

I looked at the Facebook option but its one of those pages where you can't post or contact them via pm (never a good sign). All you can do is reply to their posts but they are soon swamped so probably not checked by the social media team.

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You could also try finding out the stores contact number and ask to speak to the E COmmerce trading manager for the store.


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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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