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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Housing Benefit Repayment- Newlyn Plc.


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Hi everyone,

 

I would appreciate your advice on this matter.

 

I received a letter from Newlyn about a month ago regarding an overpayment of housing benefit from Newham Council,

amounting to around £2200.

 

I contacted them straight away asking for details, as the council has never written to me at my new address.

Newlyn said they didn't have any details, as they had only held the account for several days.

 

I then started getting phone calls every couple of days.

When I couldn't come to the phone, they would leave me a voicemail and I always returned their calls.

 

I explained the situation again the second time I spoke to them and the lady told me which period the overpayment was for

to which I replied that it was still insufficient information, but she said she didn't know any more.

 

I've contacted the council, requesting to know why they think I owe them money and asked for a statement of payment from them.

 

I've spoken to Newlyn at least twice after this and explained on every occasion that I've contacted the council

to enquire about the situation but have yet to receive a reply.

 

The people on the phone said they were unable to 'hold' the account,

even though I've done everything I can and they're not providing me with a reason to pay.

 

I have received an automated response email from the council stating they have received my enquiry

and they will respond to me in due time, but Newlyn won't leave me alone.

 

In the past few days, they have sent me a letter that was addressed to 'the occupier'

requesting for a forwarding address for me even though, I've contacted and spoken to them many times.

 

I don't know how to proceed. I can't pay them

- I don't have the money, but also I don't see why I should pay when I haven't been given reason to.

They've said "you owe this much, now pay up" and that's pretty much it.

 

I'm really stressed out about how quickly this is escalating and I'm really frustrated as to why I'm expected

to pay when they haven't even explained to me why I owe them money.

 

I'm struggling to cope with this and I feel really trapped.

 

Thanks in advance to anyone who responds.

 

Zoe

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I would in writing another letter to the council

This time marking it FORMAL COMPLAINT

 

They will have to deal with it in a set time limit otherwise you can take things further

Local councillors and MP should help

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Newlyn may be acting as mere DCA hers as if it was as bailiff there would have been a knock on the door by a nasty Newlyn drone by now.

Formal Complaint as per Ihatebailiffs, and contact local ward councillor.

It is the same Council as previous address?

 

I think the council would need to go to County Court for a CCJ for Newlyn to enforce as Bailiff?

HCEO, as it is Housing benefit overpaid not Council Tax so a Liability Order cannot be sought for this.

Try to find out how the "alleged" overpayment arose, it could even be for someone else with a similar name.

 

Have you had a change in circumstances or some other change you didn't tell the council about, or have they applied "Bedroom Tax" to your account and the overpayment is for unoccupied rooms?

 

What is your income at present, work or benefit, and do you have dependents living with you and do you still have a "Live Claim" for Housing Benefit at your current address

 

Have a look at this link: https://www.newham.gov.uk/Pages/Services/Housing-benefit-overpayments.aspx

 

Please come back with answers so that best advice for your situation can be provided.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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totally ignore the silly DCA

 

deal only with the council.

 

they ARE NOT BAILIFFS - its their DCA wing.

and they have no legal powers whatsoever.

 

never ever pay or enter into comms with a DCA regarding a supposed Gov't 'debt'

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Newlyn may be acting as mere DCA hers as if it was as bailiff there would have been a knock on the door by a nasty Newlyn drone by now. Formal Complaint as per Ihatebailiffs, and contact local ward councillor. It is the same Council as previous address?

 

I think the council would need to go to County Court for a CCJ for Newlyn to enforce as Bailiff?HCEO, as it is Housing benefit overpaid not Council Tax so a Liability Order cannot be sought for this. Try to find out how the "alleged" overpayment arose, it could even be for someone else with a similar name.

 

Have you had a change in circumstances or some other change you didn't tell the council about, or have they applied "Bedroom Tax" to your account and the overpayment is for unoccupied rooms?

 

What is your income at present, work or benefit, and do you have dependents living with you and do you still have a "Live Claim" for Housing Benefit at your current address

 

Have a look at this link: https://www.newham.gov.uk/Pages/Services/Housing-benefit-overpayments.aspx

 

Please come back with answers so that best advice for your situation can be provided.

 

The repayment is owed to Newham but I currently live in the borough Haringey.

This was from a couple of years ago-

I think what happened, although I don't know for sure, was that I was on JSA and HB

and then I moved house and was told everything would be moved across accordingly.

Obviously something has gone wrong. I'm not working at the moment but not on benefits either.

 

totally ignore the silly DCA

deal only with the council.

 

they ARE NOT BAILIFFS - its their DCA wing.

and they have no legal powers whatsoever.

 

never ever pay or enter into comms with a DCA regarding a supposed Gov't 'debt'

 

dx

 

I had a friend who told me this, but they just won't leave me alone and I was worried it would get escalated.

 

Are they able to transfer the claim to the bailiffs department and what happens if I don't deal with them?

 

I've emailed the council regarding this so that it is done in writing and there is a trail of written evidence, but like I said I've not heard back.

 

Is it ok to wait for them or do I need to follow up again?

It just seems a tad weird that they want money from me and I'm chasing them up.

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Please don't get spoofed

 

They are not newlyns bailliff s

In this instance it's the dca part of the business

And cannot be escalated anywhere

 

Of course they won't give in

That's all the powers (haha) they have

 

In your innocence you contacted them

They think they've found a mug

That might well pay them...don't!

 

If you think this might not be owed

The ask the council for documentary proof that you do owe it

 

Ignore the dca

 

End of

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Hi everyone,

 

I posted a thread on here a while back ( I don't know where it's gone)

about Newlyn hounding me to pay housing benefit back,

but they won't tell me why I owe the money and the council haven't responded to my email.

 

I was advised to not answer their calls or respond to their letters, which is exactly what I did.

However, I have since moved homes and changed my number.

 

I'm assuming I don't have to let them or the council know and it's down to them to find me?

 

I'm living with my mum who is not very well at the moment and I would rather she didn't find out about this.

I was just wondering how they would find me?

 

Would they be able to find me as soon as I get a job or can they only find me through registered bills?

 

I should add that my bank accounts have always been registered to my mum's address

and I recently set up a direct debit with the gym.

 

Will this cause problems?

I'm quite anxious about this.

 

Thank you in advance for your help and Merry Christmas guys!

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threads merged

I refer you to post 7

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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:noidea::noidea::noidea:

 

but whatever they do

you ignore them.

 

they are a DCA NOT BAILIFFS

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Nah, don't tell them if you move abroad. If your Mum receives a letter from them addressed to you she should return it, unopened, marked "Not at this address". If they call her at a number you used to share with her (a landline, say) she should say "Ms Purple Rain does not live here" and refuse to enter in to any more discussion on the subject, flat out hanging up on them if required. They will eventually find an easier target.

 

Whatever you do, though, make sure you get a satisfactory answer from the council about this. Overpayments can be appealed if you think they've made a mistake.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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you ideally need to deal with the council before you go

as even if you return

they will still chase you for the debt, [the council]

 

 

why not send the council an sar?

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I believe its free

 

was already looking..good thinking batman!

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?84598-Housing-Benefit-Overpayment

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for the replies. I will continue as normal and if and when I receive a letter from Newlyn I shall ignore it.

 

It's not set in stone that I will be going abroad,

so I guess I will cross that bridge when I come to it

 

- I just don't have the money to pay them back and I know they won't budge.

 

I'm stuck repaying HB I was entitled to because I was given incorrect information when I moved boroughs.

 

Even though I was told by one of the staff it was an error on their part,

I had to repay the money because it belonged to the public.

I just don't want to be stuck repaying more HB that I was supposed to be getting.

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BTW if it is an official error by the Housing dept they cannot claim it back.

 

See http://www.legislation.gov.uk/uksi/2006/213/part/13/made

 

Similar happened to us a few years ago until I pointed out this important piece fo legislation.

 

It was dropped as I was able to show that they had made the mistake and not us.

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  • 1 year later...

Hello everyone,

 

I hope I'm posting this in the right place.

 

I've asked about this before in a separate thread.

 

I am having issues with a London Borough who claim they overpaid my benefits.

I tried to appeal but they decided against it and insisted I pay back the money.

 

About 3/4 years ago I set up a direct debit to pay them back £50 every month, which isn't very much.

And then last year I started getting letters from debt collection agencies asking me to pay thousands of pounds back but they wouldn't tell me why or how.

 

I emailed the council and 8 months later,

they emailed back saying that I owe two amounts and normally they would combine the debts,

but they haven't on this occasion and they would like to.

 

I was getting harassed by the collection agency and it's been very stressful and I'm pretty sure they've added other charges on top.

They asked me to fill in some forms for income expenditure,

which I left and eventually forgot to do (my fault).

 

It was a rather hectic time and I wasn't working and my income was even less than before and I thought since I'm already paying,

there's no big deal.

 

I've just come back home after several days away to find a letter stating that they will ask for a CCJ to be issued against me.

 

I know I didn't fill in the forms,

but I don't understand why on their end they're so disorganised to the point that they didn't even know to combine the debts in the first place and they sent people calling me day and night and sending me letters multiple times in a week.

 

Please advise me on what to do.

 

I will call them tomorrow morning when they are open but please advise me on anything else you feel is appropriate.

 

Thanks

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Hi

It seems you have just accepted the councils word for the overpayment.

 

The questions I would ask are:

 

How did the overpayment arise?

Roughly how much are we talking about?

Why, when you were paying the council did they pass the debt onto a DCA?

Has the amount owing been increased since the passing over of the debt?

 

 

The usual reason for overpayments to arise are when the tenant has failed to send a Change of Circumstances letter. It is also known that councils do not update their systems when a letter is received. For overpayments occurred due to official error and you would not have been in a position to notice then that 'might' get written off. A council will never admit they have made a mistake as it costs them.

 

As you do not recognise the amounts owing, I would send the council a SAR to get all the data they have on your account which may give clues to how the amounts add up.

 

dependant on what comes back, you may have grounds for a complaint and if not resolved, you can go to the Local Housing Ombudsman to get an independant review of your case.

 

As for sending income and expenditure forms to DCAs, they expect any spare money to be paid to them at the expense of you having a life. If you do choose to send one, don't use their forms, use ours.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hello,

 

Appreciate the reply. I was hoping I'd hear back before bed.

This is seriously stressful to come home to after a relaxing holiday.

 

The overpayment arose after I moved boroughs whilst on JSA and HB.

 

I was told at the JC that when I transfer JSA claim,

everything would be taken care of automatically.

 

Of course, the council didn't take that on at all.

They said it was my fault for not changing things over.

 

I was told by people in the original JC and the one after everything was fine and that I was receiving HB as I should be and it all looked ok on their system.

The council said that it's still not their fault and it's my fault.

Although, one time when they spoke to me on the phone they admitted that although it was "a human error" (their words not mine) that I would still have to repay because it's the public's money.

 

I was suffering with really bad depression mainly because of this.

They had worn me down so much, I didn't even know what to do.

They just kept saying I owe them huge amounts of money and I was worried my benefits would get cut off etc.

 

We are roughly talking about just under £5k according to them.

 

I received an email back from them saying that the first amount was being paid for but their system didn't consolidate the two amounts together which was why they passed it onto a DCA.

 

I think a few hundred pounds have been added on for charges but they've not itemised the bills.

 

I've sent them a formal complaint online and reached out to my local MP for help.

I'm no longer living anywhere near London.

It's been really hard dealing with this borough in particular.

They just don't listen or accept any responsibility.

It's so frustrating.

 

Thank you again for the reply.

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As you have sent the council a complaint, you should also inform the DCA that you have done so and to stop all collection practices until the complaint is resolved. If they continue chasing after that you can then complain to them for harassment.

 

Some councils have two to three stages of complaint so you must keep escalating until everything is exhausted. After doing that you can go to the LGO.

A first stage complaint is unlikely to be much use to you but a second stage may be more forthcoming and a letter to th Chief Executive of the council sometimes helps.

 

The only thing going against you is your reliance on the Job Centre telling you mistruths. Every change of circumstances must be sent to the council as well as any other relevant body. This is usually mentioned in any Housing Benefit letter that is sent to you.

 

If you must ring anyone, please record the call. Many things are said on the phone that would never be put in a letter.

 

Any letters sent should ideally be by Signed For delivery however, that can be expensive so a free Proof of Postage from the post office should suffice.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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DCA stopped contacting me, as I've moved back to my parents and they don't have my address.

I ignored them and told them I would be dealing with the council, as per advice on here, which was why I emailed the council.

 

The complaint was done via their website, but I have recorded the reference number.

 

The first JC I moved from told me a mistruth but the second one (the one I moved to),

my advisor checked on the system and told me specifically that I was receiving HB as I should be and everything looked fine on the system.

Unfortunately, she's not from the borough that is now chasing me up for the overpayment.

 

I honestly doubt they would write off the whole thing. What do you think?

I know I was very naive, but I felt very cornered at the time.

I assume any phone calls I made to them would most likely be recorded,

but I don't know whether they would still have records of the phone calls.

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Good morning,

I also doubt they will write off the whole amount but what you need is to get accurate figures from them in English. when I did a SAR to my local council for a friend, all they sent were the housing benefit notifications which are convoluted at best. So hard to understand.

 

DCAs very rarely keep recordings of phone calls as having them shows some of the shady practices they use to part people from their money. The council should keep calls for a specified period but I doubt they will have them from 3-4 years ago. If you record them, you then have a record of what was said. You cannot publish the calls themselves as you would need their permission however, you are allowed to post a transcript of any call but obscuring names.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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