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Ombudsman Service NOT Fit for Purpose


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I have experience of how bad Consumer Protection is in the UK.

 

Since February 2014 I have had a complaint with -

 

The Ombudsman Service Limited

Registered Office: Wilderspool Park, Greenalls Avenue, Warrington, WA4 6HL. Registered in England and Wales.

Company registration number: 4351294 VAT registration number: 798 3441 79

 

- regarding the energy supplier switching process and the criminal activity of Spark Energy in attempting to charge me for gas and or electricity when I have been paying First Utility.

 

The Ombudsman has failed to act, the latest response from them was 03 June 2015, Rhys Brown Ombudsman Services: Energy. I sent a reply on 01 July and reminder on 14 October.

 

I have therefore decided to act by disqualifying ALL statutory authorities; they are obviously just a sop and actively support big business NOT consumers.

:) Rob

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  • 10 months later...
I have experience of how bad Consumer Protection is in the UK.

 

Since February 2014 I have had a complaint with

 

 

I've been to the FOS on 2 separate occasions.

 

 

I agree that the FOS is not clearly fit for purpose of protecting consumers.

 

 

Both of my complaints the FOS sided against me causing me nothing but trouble.

 

 

I don't recommend using their service at all.

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  • 4 months later...

They can be helpful IF its a simple case but anything more than that results in confusion on their (the OS's) part. Use them if its simple but the threat of Court is much more effective. You don't HAVE to go to the OS but if your claim is small and you tell the service provider you will be using the OS they (depending on the person, their knowledge, their business understanding, etc) will generally settle as the OS costs them at least £650 to use.

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  • 5 weeks later...
They can be helpful IF its a simple case but anything more than that results in confusion on their (the OS's) part. Use them if its simple but the threat of Court is much more effective. You don't HAVE to go to the OS but if your claim is small and you tell the service provider you will be using the OS they (depending on the person, their knowledge, their business understanding, etc) will generally settle as the OS costs them at least £650 to use.

 

We have been thru the OS song and dance and after showing evidence that SP owes us in the region of £200 for wrong billing, and probably far more because they put us on the wrong tariff. The OS refuses to acknowledge this and just reiterates there's no material difference?!?

Seriously thinking of suing SP, but is there any way we can flag up the OS to ofgem, for their unhealthy relationship with the power companies?

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might be best to start a new thread

your own thread

 

 

existing threads get little viewing.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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