Please help! Xercise 4 Less/Harlands/CRS trying to scare a pregnant lady here!

[slick132]

Hi Elvie,

 

I think the Watchdog exposure will make X4Less a bit more aware of how badly their reputation is being damaged by Harlands/CRS.

 

That's why i suggested a letter to X4Less after the Watchdog prog.

 

[elviekay]

Hi Slick, I sent the letter off the very next day and have today recieved a phone call from Xercise 4 Less, I didn't answer as I didn't recognise the number but my phone told me it was from Leeds, so I kind of knew it was going to be them. The woman left a message asking me to get back to her but I'm unsure about ringing back, I don't know if I should or not? I don't think I'd be likely to get a written response.

[slick132]

Hi Elvie,

 

Did the letter go to X4Less Head Office or the local gym.

 

You're entitled to a written reply and you're right to avoid any calls from Harlands/CRS or X4Less.

 

[elviekay]

Slick, I sent the letter to Head Office.

 

If they call again shall I tell them "writing only"?

[Bazooka Boo]

Either that or DON'T answer in the first place.

 

If you do decide to speak to them over the phone, then simply say ''Read the letter I have sent you and respond accordingly'' then hang up.

[slick132]

The letter went to X4Less Head Office which is great.

 

Just wait for them to reply properly and ignore Harlands/CRS for now.

 

[elviekay]

Oh my goodness CRS keep ringing and texting me. I'm making a note of whenever they call and will keep screenshots as back up. I'm not going to pay them just to make them go away!

[Bazooka Boo]

Have you sent them the telephone harassment letter?

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387367-Harassment-by-Telephone-**Update-21st-April-2014**

 

CC in the gym (head office) and ensure you tell them in no uncertain terms that you hold them ultimately responsible for the action of their chosen third party debt collectors.

 

Any further harassment, WILL be reported to the police for said criminal offence.

[elviekay]

I haven't sent them the harassment letter yet. I think CRS are calling/texting because I've not responded to them as I'm waiting for an actual written response from X4Less. Its really piling on the stress

[slick132]

Hi Elvie,

 

There's no reason for you to be stressed about this.

 

Simply ignore all contact from CRS until Harlands reply properly. Make a list on paper of each contact from Harlands/CRS, noting the type of contact.

 

If Harlands don't reply to you, that's THEIR problem.

 

[elviekay]

Hi again,

 

My partner is now going through the same issue with harlands for a much smaller amount of money.

 

We sent them a letter similar to one I sent and hadn't had a reply until we went to his dad's last night and Lo and behold there on the stairs waiting was a letter from harlands.

 

We had put our new address on the letters we had sent, so I am now wondering if any correspondence from X4Less/Harlands is going to my old address because they've clearly been ignorant, although CRS used my new address.

 

CRS have text me again today saying its urgent they speak to me today - I am now tempted to send them the recommended letter above, I need them to leave me alone.

 

I've given x4less a prod on Twitter today asking if I'm likely to get a written response so I can ensure they use my correct address. I'm keen to get these people off my back now.

[Bazooka Boo]

Everytime they send you a text the froward it to 7226 ('spam' on your handset keypad)

 

Inform your network provider that you're being harassed and use their malicious calls procedure.

 

Send them the telephone harassment letter.

 

Keep a diary of events with a view to reporting them to your local cop shop for the criminal offence of harassment.

 

Exhaust X4Less complaints procedure. you are holding them ultimately responsible for this harassment and will ensure that they receive some very very bad publicity, send your story into BBC Watchdog too.

[elviekay]

The letter to CRS is ready to go.

 

Just recieved a small bit of scripted back and forth from the Xercise4Less Twitter account -

 

Me: I'm currently being hounded by Harlands/CRS. I sent a letter to the Xercise4Less head office in Leeds, and I received a missed call, but only wish to have contact via writing. I want to ensure that xercise4less have my current address (as detailed in my letter) and that I am able to get a written response instead of a telephone call?

 

X4L: Hello Elvie, we can look into this for you. Can you please confirm your full name, DOB, post code, and email please?

 

Me: *gives info*

 

X4L: Hi Elvie, your account is unfortunately in default which is why you have been receiving calls from us to receive support for this matter. The only way we can solve this quickly is through a phone call. Can you please contact us on 0113 203 8602

 

Me: I am not going to call as I have requested written correspondence only, which is my legal right. I have written to Xercise4Less head office and I have also written to Harlands. I am awaiting a response from Xercise4Less.

 

X4L: The longer we wait Elvie the more charges you will incur onto your account from CRS which isn't what we want. Can you please explain what was said in your letter so we can get a more clearer picture to your situation.

 

I'm starting to think the Xercise4Less Twitter is run by Harlands too! Any smart responses?

[Bazooka Boo]

"Correction the longer YOU wait the longer I will ignore you and your unlawful charges. Take responsibility for YOUR actions."

[slick132]

Hi Elvie,

 

If you want to discuss your partner's case, start a new thread so the 2 cases don't get confused.

 

Tell X4Less by Twitter that you wrote to them on xxdate and you will await their written reply. And, if they are happy for happy for Harlands and CRS to continue to add admin fees while you await their written reply, that is a bad reflection on the way they allow their customers to be treated by their chosen admin company.

 

Edited December 2, 2015 by slick132

[elviekay]

Hi slick, sent that to them on Twitter and got this reply:

 

"Hi Elvie as we said before we have unfortunately not received your letter therefore please can you summarise the content of the letter so we can provide you with a response"

 

You have seen the back and forth from the Xercise4Less Twitter conversation and can see at no point did they say they did not recieve my letter.

 

Also - I know they DID recieve my letter as I got a missed call and voicemail from someone named "cara" who wanted to speak to me with regards to my letter.

 

The voicemail was saved, but only for 7 days - it is now gone, although I still have a record of them calling me on my missed call log on my phone.

 

So - do I explain the entire situation over Twitter or do I tell them that I am aware that they have recieved my letter, due to the telephone call I recieved?

 

Also, as they are now saying they didn't get my letter - when I know they did, am I to start complaints proceedings with relevant authorities or am I to wait? Many thanks.

[slick132]

Hi Elvie,

 

Please now send a letter to X4Less Head Office again enclosing copies of the letters in posts #15 and #23.

 

Dear Xercise4Less,

 

Membership at [town/city] gym

 

I enclose copies of my letter to Harlands of xxdate and of my letter to X4Less Head Office of xxdate.

 

On your Twitter feed, you claim not to have received the letter I sent to you. However, I have proof that you received my letter and I was contacted by one of your staff members who wanted to discuss my letter.

 

I reiterate - I am pregnant and I do not need any stress at all.

 

Harlands have been slow to respond to my letters yet expect me to pay fees and admin charges while they delay replying to me.

 

Xercise4Less have failed to reply at all to the letter I sent you.

 

I now need your confirmation that my cancellation is effective from the date I made it in August.

 

Harlands failed to accept the offer I made to end the matter and that offer was withdrawn after 14 days.

 

If you fail to stop Harlands/CRS making further demands, I will make formal complaints to Trading Standards and to the CMA. I will also complain to BBC Watchdog about Xercise4Less using Harlands/CRS to harass a pregnant woman who is vulnerable.

 

I require your considered written reply within 14 days.

 

Yours faithfully,

 

Elvikay

 

Get a free Certificate of Posting at the post office when you send this and keep the Certificate.

 

[elviekay]

Just recieved this from CRS via email!

 

Dear Miss ------

 

Re: CRS Ref No: 8317195 / Xercise 4 Less Ref No: W8825762

 

I have reviewed your recent correspondence and would like to try and bring this matter to a swift conclusion for you.

 

Unfortunately, had you contacted Xercise4less and explained your circumstances before stopping your payments, the correct cancellation process could have been followed by yourself and prevented all future letters and action. You also then moved and it wasn't until we traced your new address, that your circumstances came to light. This demonstrates how important it is to follow the correct cancellation procedure before payments are stopped.

 

We maintain that the debt and charges have all been justified and added in accordance with the terms of your contract. However, having considered your individual circumstances, we are prepared to make a final offer of £29.98 to close your account as a gesture of goodwill.

 

If you are prepared to accept this offer, please contact us on 01444 449165 and make payment by a debit/credit card.

 

In view of past events, we sincerely hope this offer will be accepted and conclude the matter for all concerned.

 

Yours sincerely,

 

Rob Avery

 

Collections Manager

 

 

 

Personally, I am happy with this as this is what I had offered in the first place even though they were slow on the up take. It's a smaller fee to make them go away for good so I can enjoy Christmas without this hanging over me.

 

I am worried that once they get card details they will take more than the £29.98, but there again I have written proof saying that is the payment they will take in the form of that email.

 

What do you think? (This was after sending them the telephone harassment letter so they must have realised i was just going to continue to be stubborn).

[slick132]

Hi Elvie,

 

This is a good opportunity to end the matter quickly and cheaply, so you have no more hassle about the gym m/ship.

 

Call, them, pay the amount agreed and focus on more important matters !!

 

Check your next bank statement ao make sure you've paid no more than agreed, but I'm sure this will be ok.

 

[Bazooka Boo]

Yes good riddance to atrocious customer care.

[elviekay]

All paid up and done, I consider this a win! Thank you so so so much for your help, I will be donating to this forum as soon as I can to show how appreciative I am. Hopefully I won't have to open this thread again...!

[Bazooka Boo]

Good for you, vote with your feet and tell all your friends & Family...

[slick132]

Hi Elvie,

 

I hope you can now leave this nonsense behind and thanks for whatever Site Donation you can manage.