PayDay loan Claims. 18 loans.

[stuckinarut11]

Hi All after seeing all the recent success stories on here I have decided to issue formal complaints to all my lenders this evening.

 

I was desperate at the time however my credit file is ruined, it was apparent I could not afford the loans at time of issue, I accept I was foolish

 

CashGenie – No contacting regarding redress

 

Wonga – No Contact regarding FCA agreement

 

PayDay Uk – Still trading

 

Open Door Loans – Can’t trace contact details

 

Swift sterling – No email only online form

 

Peachy – Still trading

 

24/7 Moneybox – Still trading

 

My Jar formally txt loan – My Jar trading

 

Thl Direct – Not sure,

 

Wage day Advance – Still Trading

 

Uncle Buck – Still Trading

 

Bonga – Still Trading

 

Mobile Quid – Still trading? Website live

 

1 month loans now trading as Sunny.com – Sunny trading

 

Quid 24 – No details found

 

Pounds till payday – Still Trading

 

Cash Generator – Still trading emailed head office

 

Cheque Centre – Website live emailed head office

 

Any hints or tips be appreciated as well as senior contacts for each company.

[unclebulgaria67]

You would be better approaching Stepchange debt registered charity with all of the information and seeing how they could help. Often these loan companies will take more notice, if you have used someone like Stepchange.

 

With so many different loans, you will have a nightmare dealing with it and should seek professional help from qualified debt advisors.

[citizenB]

Are these still active accounts or have they been defaulted ?

[fkofilee]

Please Read; Lots of email addies for top dogs, may add some more shortly for your missing companies...

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?450396-Payday-Loan-Assistance(1-Viewing)-nbsp

[fkofilee]

Open Door Loans have been dissolved...

[stuckinarut11]

They have all defaulted. Most were rolled over.

 

Took one and then another to pay that and so on, they were all lent irresponsibly.

 

I know it's debt but going to fight as many as I can.

[fkofilee]

Okay ... By any chance have you posted on any other forums?

[stuckinarut11]

Wonga

 

Peachy

 

My Jar

 

Cheque Centre.

 

The above have all replied to acknowledge my complaint.

 

24/7 have issued a response:-

Your Account

 

247Moneybox.com

 

Hope that you are well. Please find below a copy of our complaints procedure. If you remain dissatisfied you can refer the complaint to our trade association (BCCA) and ultimately the Financial Ombudsman Service (FOS).

 

247Moneybox is committed to lending responsibly at all times.

 

You have not made any form of payment towards the loan and so unsure where you have got the impression you have had to "repeatedly roll-over" your loan. In any case, as a gesture of goodwill, we are able to accept £100 (original amount advanced) as settlement of your balance. Please advise acceptance and when we should be expecting this payment.*

 

Kind regards,

[stuckinarut11]

Okay ... By any chance have you posted on any other forums?

 

I have another post on here regarding court action regarding a Wonga loan. That's it

[fkofilee]

Okay just wondering thats all... Can this wait until tomorrow when I am able to fully digest everything?

I need to rest soon as Ive been at work on 4 x 12 hour shifts.

 

Once Ive rested, I would like to help you with your PDL issues

[fkofilee]

Please also list amounts borrowed, and how many times rolled over and what your salary was etc...

[stuckinarut11]

Okay just wondering thats all... Can this wait until tomorrow when I am able to fully digest everything?

I need to rest soon as Ive been at work on 4 x 12 hour shifts.

 

Once Ive rested, I would like to help you with your PDL issues

 

 

Sounds perfect thank you, we are on same rotation, got my last 12 hour tomorrow then 3 off.

 

I have some amounts not all however hoping their initial reply will give me info I need.

 

The ones who fail to disclose will be sent a SAR.

 

I'm thinking to try and obtain as many agreements as I can that the company's will volunteer.

 

Employment was disability and bar staff max wage 1000 a month.

 

Loans back to 2010/2011.

 

Lost house in April 2011. Judge commented when handing over possession and said I fell into a trap and its very unfortunate how such small loans can escalate but he could see no way of repaying my arreas on mortgage without getting into further debt.

 

The judge also wrote a letter for me to give to council to state I was vulnerable at the time and he extended possession by 4 weeks and asked that local authority to house me which they did thanks to the judge as was classed as priority.

 

Back on my feet now. But I'm determined to expose these showers of s×××.

 

Cash genie were the worst of all.

[azzadle]

Sounds perfect thank you, we are on same rotation, got my last 12 hour tomorrow then 3 off.

 

I have some amounts not all however hoping their initial reply will give me info I need.

 

The ones who fail to disclose will be sent a SAR.

 

I'm thinking to try and obtain as many agreements as I can that the company's will volunteer.

 

Employment was disability and bar staff max wage 1000 a month.

 

Loans back to 2010/2011.

 

Lost house in April 2011. Judge commented when handing over possession and said I fell into a trap and its very unfortunate how such small loans can escalate but he could see no way of repaying my arreas on mortgage without getting into further debt.

 

The judge also wrote a letter for me to give to council to state I was vulnerable at the time and he extended possession by 4 weeks and asked that local authority to house me which they did thanks to the judge as was classed as priority.

 

Back on my feet now. But I'm determined to expose these showers of s×××.

 

Cash genie were the worst of all.

 

FYI cash genie told me I was due no redress, asked them for details of loans, fired off a quick complaint (i sent it straight to Emma Steeley) and within 24 hours they came back with an offer of refunded interest which was only £62.50, but better than the initial NO

[stuckinarut11]

FYI cash genie told me I was due no redress, asked them for details of loans, fired off a quick complaint (i sent it straight to Emma Steeley) and within 24 hours they came back with an offer of refunded interest which was only £62.50, but better than the initial NO

 

 

Hi do you have the email for Emma please

[fkofilee]

Read my thread, the link is in this thread..

[James3891]

Good luck, think a few are having some joy in light of the Wonga situation. I complained to CFO lending about 3 weeks ago about affordability.My £400 borrowing had spiralled to £1400 on my file .My salary declared was deemed enough to cover it (about £1200 a month) so they said it was affordable and went off that only, no other borrowing checks.

 

Offered to reduce my balance to £500 and update file.So an improvement but still feel they failed affordability as they didn't check any current borrowing (about 7 loans).

 

I thought i'd get nowhere at all but seems most PDL's had flaws somewhere so worth trying, good luck.

[stuckinarut11]

Read my thread, the link is in this thread..

 

 

Thanks, sent Emma an email within 10 minutes a Candice replied apologising for not having any ackloedgement and assured me they would be in contact within 8 weeks. That's cash genie.

[fkofilee]

It'll be before then... Glad They are still going through this... They will be wound up shortly so... Better Now than later...

[stuckinarut11]

Thanks fkofilee.

 

Today's other updates - swift sterling no longer lending refuse to speak to me refer to mmf debt collectors who are adamant on setting up a payment plan.

 

Wageday advance won't pass DPA as I can't confirm the last 4 digits if card but can confirm any other question.

 

247 money box have reopened my complaint.

 

Peachy complaint not upheld refer to FOS

[stuckinarut11]

Peachy final reply. Account now with mmf balace £417. Original loan £100

 

Thank you for the email.

 

Please be advised that before taking out a loan with us you signed a Credit Agreement and Secci, where you agreed to the terms and conditions. In relation to the Credit Agreement (Statement 4.1) we can confirm you have provided us with information that you had £450 disposable income, which means you should have had more than enough funds to cover a £115 loan repayment. Additionally we made sure you are employed by the company whose details you provided in your application by performing our work check via phone.

 

In case the provided information was incorrect, then you would be responsible for providing us with false information, therefore making it impossible for us to ensure your affordability in any other way.

 

We would also like to advise you that all the charges and interest added were according to the Credit Agreement signed with us. The Financial Conduct of Authority started regulating the interest and charges in the pay day loan sector form the 2nd of January 2015. Your loan was taken out on 05/10/2011.

 

 

We would like to bring out that you have never made any payments to us, therefore we would be unable to refund any charges or interest to you.

 

 

We have acted fully according to the Credit Agreement that you signed with us and we conduct our business in compliance with all relevant legislation, regulations, regulatory guidance and requirements and we can justify our practices and procedures used in assessing affordability in the event of a regulatory challenge.

 

 

Please find the Credit Agreement and Secci signed by you attached below.

 

 

 

Unfortunately, based on the above we are not able to uphold your complaint.

 

We hope this will suffice to rectify the situation and would appreciate your confirmation on if your complaint has been resolved to your satisfaction.

 

This has been our final response. If this is not satisfactory to you then you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter.

 

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

 

You may contact them on the following details:

 

The Financial Ombudsman Service

 

South Quay Plaza

 

183 Marsh Wall

 

London E14 9SR

 

Website: http://www.financial-ombudsman.org.uk

 

Consumer helpline:

 

0800 0234 567 (calls to this number are normally free for people ringing from a "fixed line" phone – but charges may apply if you call from a mobile phone)

 

0300 123 9123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs)

 

E-mail: [email protected]

 

Switchboard: 020 7964 1000

 

Fax: 020 7964 1001

 

http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

 

 

 

 

--

 

Kind regards,

Helen Rookaar

Peachy Customer Service Manager

http://www.peachy.co.uk

[azzadle]

Good luck, think a few are having some joy in light of the Wonga situation. I complained to CFO lending about 3 weeks ago about affordability.My £400 borrowing had spiralled to £1400 on my file .My salary declared was deemed enough to cover it (about £1200 a month) so they said it was affordable and went off that only, no other borrowing checks.

 

Offered to reduce my balance to £500 and update file.So an improvement but still feel they failed affordability as they didn't check any current borrowing (about 7 loans).

 

I thought i'd get nowhere at all but seems most PDL's had flaws somewhere so worth trying, good luck.

 

In that case don't accept it, most of that extra 1,000 will be penalty charges and interest which should never have been applied anyway! Tell them to wipe that lot first THEN come to an agreement for the remainder.