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Some praise for a bank?

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So,

 

Seeing as a lot of people on here have a gripe to air to the world, I thought it'd be nice to post a bit of praise.

 

I've banked with Metro Bank since the spring time and I've had nothing but good experiences with them.

 

Since opening their branch in Cambridge, many Main Stream customers of Barclays/Natwest/Lloyds and TSB have been switching over due to the 12hours opening times, Sunday and Bank holiday opening and the general level of service offered by the staff. I work as a Bus Driver, so the amount of time I spend in the city centre is high. Being a Metro Bank customer gives me a good chance of being given change in whatever denomination that I wish for, so most Bus Drivers now have a Metro Bank account (They'll also make coffee for you if you so wish, which is nice on a cold morning!).

 

The call centre is good and open 24 hours, unlike Barclays which seem to close at 23:00 unless you pay for your bank account.

 

I've had to recall a few transactions under the debit card guarantee which has been easy to do and when they were late paying it back to my account, got given £10 for the inconvenience.

 

I was also given £20 for my ISA account being inaccessible for 48 hours which I thought was pleasant, seeing as I didn't need the money at the time.

 

The online system is pretty easy to use and the mobile app is getting there, and I just find most of the facilities on all channels easy to use.

 

So far me and my partner have accounts, and we're known on first name terms in branch by all members of staff. The only downside is that there's no branch at home when I visit my family, but that's soon changing.

 

All in all, I hope to see many more metro bank stores opening as they're a genuinely reasonable business to deal with from Joe Average's point of view.

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In 20 years with Barclays I've never had a problem, but truthfully I have never been in a situation where I had to ask them something out of the ordinary.

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I think people only tend to put pen to paper or fingers to keyboards when there is something going wrong.

 

On such occasions where I have received exceptional service from a company I have written to them saying so.

 

Sometimes you just receive a "Thank you" letter.

 

In respect of two of these, Boots and WH Smiths, I have received a generous voucher from one and a "goody bag" from the other.


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In 20 years with Barclays I've never had a problem, but truthfully I have never been in a situation where I had to ask them something out of the ordinary.

 

 

Then hope that nothing ever goes wrong in their hands as they play around until outsiders step in to correct their faults in normal day to day business of the simplest kind i.e. cancel Direct debit/standing orders = they make a £10.00 Credit go to £658 Debit and ignore all evidence until citizens advice stepped in to point out their errors and that took 4 years??

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Then hope that nothing ever goes wrong in their hands as they play around until outsiders step in to correct their faults in normal day to day business of the simplest kind i.e. cancel Direct debit/standing orders = they make a £10.00 Credit go to £658 Debit and ignore all evidence until citizens advice stepped in to point out their errors and that took 4 years??

 

😱😱😱

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If there is one complaint about this bank, it's that it isn't countrywide as yet.

 

My mother is rather technophobic with computers and prefers to deal with people in branches, rather than phone conversations or email.

 

This bank impressed her so much, she actually travels 3.5 hours to get to her nearest branch.

 

I do most of the online things, and check things are running smoothly. There are fewer whistles and bells, but I can find what I need and can advise if needed.

 

The manager of the 'store' has been the same one for over four years now and recognises an occasional customer on sight.

 

Another plus for my mother is the free drink for customers and dog biscuits and water for canine companions.

 

Definitely not a perfect bank, but a huge improvement on putting the customer back in a respected position.


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