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Hello,

 

I've been caught shoplifting a ring and necklace from topshop.

Don't know why I did but it happened and never felt worst in my life.

I've had sleepless nights since and not sure what to do about it.

 

The security guard took me to the back, took my details

- i gave them an address which is now old because I've just moved house

- so not sure if i would get any RLP letter, though i shouldn't.

 

 

While waiting in the room they put me in they went to find out the price for items which was about £22.

They came back and said I could pay for the products or they can call police and of course accepted to pay for them.

 

 

I apologised and after they took my picture, i paid for items and was escorted out the back.

they gave me a letter saying I am banned from all arcadia group stores which confused me,

 

 

I asked how long for and somebody said for life, then another security guard said 2 years and then another one said 1 year.

 

Im not really sure what to believe?? As no length of time is stated on the letter..

 

My most important question I have arises from the fact that I have been banned from Arcadia group shops,

and so I have to find excuses for my husband so that we do not go in there.

 

 

I have since been in contact with the loss prevention team and I did firstly thank them for not getting police involved,

then apologised and asked if I could be forgiven as my intentions are to shop in those shops.

He emailed back a bit rudely (which I guess i understand why)

and said he will pass on my email to the manager and its at his discretion whether I can go back.

 

I have literally been so stressed out and it has been over 2 weeks and have not heard anything else from them.

 

I just want to ask if anybody knows how long the ban is for and if there is anything I can do

as I feel like my stupid stupid actions could literally break my marriage

 

 

. Worst thing is my husband can sense something is wrong and i literally wake up shaking sometimes

I feel so so sorry and so ashamed for the incident.

 

Anyone has any advice?

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we've never heard of anyone getting done if they returned

 

 

and what could they really do?

 

 

they don't have facial regoc cameras and unless one of the personnel recognise you

and want to embarrass you [which I doubt they' do anyway]

 

 

I cant see any harm going to their stores.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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we've never heard of anyone getting done if they returned

 

 

and what could they really do?

 

 

they don't have facial regoc cameras and unless one of the personnel recognise you

and want to embarrass you [which I doubt they' do anyway]

 

 

I cant see any harm going to their stores.

 

 

dx

 

 

They took a photo of me and said that it will be sent to all their stores. Could that be true? And the letter they gave me said it would be considered as tresspassing if I went into any of their stores and that I could be arrested without being told that they've contacted the police, that really worries me!

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They wont send it to any other stores. You paid for the items, so i hope you recieved them. The police will not be involved, a they would already have done it. You were caught, punished according to their polices, and thats it. If you get letters from RLP or another company, come back here and we will help you.

 

Just make sure you dont shoplift again.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Hi and welcome to CAG.

 

While this may seem contrary to your thinking and assuming your husband isn't the violent type, it may be wise to confide in him. This has the effect of being able to share your burden.

 

As you have paid for the goods, nothing is owing. Did you get to take them with you?

 

Any further demands for cash need to be ignored unless court papers turn up and that is very unlikely.


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Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thank you all for your replies, made me feel a lot better!

 

I have paid for the goods right there and then so I dont owe them anything at all.

 

The letter they gave me is very vague altough I am quite scared to go into any of their shops as I dont want the act to be seen as "tresspassing".

 

I will most certainly never do it again it has definitely had a huge impact on me (nightmares and sleepless nights). Do you think its worth giving them a call (not mentionining who I am) just to ask about their policies? There is nothing I can find online and I'm just a little paranoid now.

 

 

Thank you all for your comments once more, I really appreciate it!

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They wont send it to any other stores. You paid for the items, so i hope you recieved them. The police will not be involved, a they would already have done it. You were caught, punished according to their polices, and thats it. If you get letters from RLP or another company, come back here and we will help you.

 

Just make sure you dont shoplift again.

 

Thanks for your comment, yes I paid for items and they gave them to me in a bag and with a receipt. I feel that theyve dealt with it quite professionally and let me off - its my first offence ever! and last thats for sure..

 

So, as mentioned the only thing which confused me was their letter of not being able to go into their stores (topshop, topman, bhs, etc) but no lenght of time is mentioned.

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How recent was this incident ?

 

You have three choices as I see it.

 

Go into one of the stores on your own - see what happens

Advise your husband

Or tell him that you simply want to check out other stores.

 

IMHO, around this time of year, I would have thought they would have been too busy to be watching out for one person.

 

Arcadia Group - Burton. Dorothy Perkins. Evans. Miss Selfridge. Outfit. Topshop. Topman. Wallis.

 

International.


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How recent was this incident ?

 

You have three choices as I see it.

 

Go into one of the stores on your own - see what happens

Advise your husband

Or tell him that you simply want to check out other stores.

 

IMHO, around this time of year, I would have thought they would have been too busy to be watching out for one person.

 

Arcadia Group - Burton. Dorothy Perkins. Evans. Miss Selfridge. Outfit. Topshop. Topman. Wallis.

 

International.

 

It happened about a month ago.

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How recent was this incident ?

 

 

I have literally been so stressed out and it has been over 2 weeks and have not heard anything else from them.

 

Highly unlikely they will bother responding.

 

If you do go into another store and they actually have distributed the photo, all they can do is ask you to leave as is the right of any store, not just these.

 

A few shops have facial recognition software in store but by no means all as it is still very expensive and not cost effective. Chances are this group haven't implemented it but as said, go into a different shop and see what happens.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Highly unlikely they will bother responding.

 

If you do go into another store and they actually have distributed the photo, all they can do is ask you to leave as is the right of any store, not just these.

 

A few shops have facial recognition software in store but by no means all as it is still very expensive and not cost effective. Chances are this group haven't implemented it but as said, go into a different shop and see what happens.

 

 

thanks for your help, i'll try it and see what happens. will drop a message on here and let you guys know

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Is this a large or small town ? If the former, then my previous comment still stands, I would have thought they would be too busy to keep an eye out.

 

Or you still have the other two options.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Is this a large or small town ? If the former, then my previous comment still stands, I would have thought they would be too busy to keep an eye out.

 

Or you still have the other two options.

 

This is in London so I would say relatively big

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TBH, I think you will send yourself crazy worrying about it. I truly do not see them on high alert for one person !


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi guys,

 

Ive jsut called up their security team and asked about my issue. Theyve said the ban is 2 years long, and that theyve got my picture and if i enter any of their sotres the cctv will be able to recognise my face and will be arrested... I don't think i will attempt entering and most likely will tell my husband and accept consequences...

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They can enforce the ban by calling the police if you enter the store but there is no facial recognition cameras as they dont work.

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Just stay away fromt he store for a few months and they will have forgotten you. Besides, who cares about topshop. There are plenty of other, better shops around.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I do have to ask. As it has been a month or so, have you received any letters from either RLP or DWF?

 

Normally these vultures write within a couple of weeks so if you haven't received anything, it makes me wonder why?


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I may have received something but I wont know as I've moved house in the meantime. There is no way of me going back to get any mail that comes to the old house. Would that be an issue?

 

And I dont think I should get any letters because I paid for the item right there and then..

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Just stay away fromt he store for a few months and they will have forgotten you. Besides, who cares about topshop. There are plenty of other, better shops around.

 

Great point. They said i could call back in 6 months and see if they can lift the ban.

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From my searching on CAG and the Arcadia group website. it may be that they do not use a civil recovery company but have their own department.

 

Either way, you have had some great advice from the regulars.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Great point. They said i could call back in 6 months and see if they can lift the ban.

 

Stop asking their permission, Janie. You're humiliating yourself by giving them power. You are the customer. You can choose to spend your money somewhere else, where you will feel welcome and safe.

 

If you really want to shop in Arcadia stores, then go in by yourself one day and see what happens. It isn't a crime, the very worst thing that can happen is that they ask you to leave. 99.9% that won't happen, you won't be recognised, it will be fine.

 

You need to draw a line. You apologised and paid, you were embarrassed. Now it's over, lift your head up and get on with your life.

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