Plusnet impossible to get help for elderly parents

[eterryearl]

I am a Plusnet customer myself and recommended the company to my parents when they wanted to change Internet provider away from the Postoffice. However they have had one delay after another. I am trying to get them some help by chasing up their connection date but because I am not the account holder I cannot do anything. I think they are being fobbed off continually and they have been waiting over two months for connection. They have already paid 2 monthly payments but are not connected.

I have tried looking into the problem but Plusnet will not deal with me and will not look into this on my say so. I work away from home and cannot get in the same room as my parents for us to be on the phone with Plusnet together. My parents are in their 80's and rely on the Internet to keep in touch with family.

Unfortunately they are not pushy enough and are being taken advantage of.

When I rang the helpline as an existing customer I would have had to wait 15 minutes to get through, but going down the new customer route the phone was answered immediately. What does this tell us about the company?

How can I get help on my parents behalf, does anyone know?

[Consumer dude]

I am a Plusnet customer myself and recommended the company to my parents when they wanted to change Internet provider away from the Postoffice. However they have had one delay after another. I am trying to get them some help by chasing up their connection date but because I am not the account holder I cannot do anything. I think they are being fobbed off continually and they have been waiting over two months for connection. They have already paid 2 monthly payments but are not connected.

I have tried looking into the problem but Plusnet will not deal with me and will not look into this on my say so. I work away from home and cannot get in the same room as my parents for us to be on the phone with Plusnet together. My parents are in their 80's and rely on the Internet to keep in touch with family.

Unfortunately they are not pushy enough and are being taken advantage of.

When I rang the helpline as an existing customer I would have had to wait 15 minutes to get through, but going down the new customer route the phone was answered immediately. What does this tell us about the company?

How can I get help on my parents behalf, does anyone know?

 

Power of attorney perhaps ?

[CraigMcK]

Err phone them and tell them you are the customer named on the account. As long as your parents are okay with this principle what's the problem?