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    • Start off by listing the DCA's and the amounts please
    • I understand that you may have suffered an injury and that you have memory problems. Obviously is not a good situation. However, you have to engage with this thread closely if you want to make headway. It is difficult for us to take an interest and then find that there is no contact for two months and then we have to start again refreshing our memories and being enthusiastic about supporting you. If your lack of contact is because of a memory problem then I think that you probably should make a note on a Post-it or something and put it in a prominent place so that you can remember to get back to us. It is very important for you – because you can be certain that the one people won't forget are Vodafone and eventually their debt collectors who will start to put pressure on you and start to make your life very uncomfortable indeed. I see that back in January I advise you to send Vodafone an SAR. Have you done this? It is an essential step. Also, as a matter of interest are you still with Vodafone? I'm afraid Vodafone are a very troublesome company. They are very inefficient – the only thing they seem to be really good about is about debt collection. There are extremely poor at dealing with problems when things go wrong. The one company we haven't had any complaints about so far is GifFGaff and they offer month by month no contract Sim cards. In effect they sent Sim cards out like confetti and no contract is ever started until the Sim card is actually activated in a telephone. This means that there can be no mistake and no commitment until you have actually made the choice to open your phone, put the card in and then to switch on the service. Even then, you are only bound for a month and then another month and then another month and another month – but you choose. As I say, we've had no complaints here. Have you sent Vodafone the SAR?
    • Dear New Tenant   L C S !st Floor West Wing Town Center House The MerrionCentre Woodhouse Lane Leeds LS2 8LY   02/03/2021   Our Case Ref xxxx Re Our Client E.On   Outstanding balance: £37.xx   FINAL NOTICE   We have been instructed to act on behalf of the above named client to recover the sum of the outstanding of £37.xx for dual fuel consumed at X Whatever Road, Sometown , Anyplace. Despite our previous communications and offer of help we have not received payment or valid reason for non payment for the outstanding balance.   Until you have cleared the outstanding balance, your details may continue to be shared with a credit reference agency.  Other lenders may see information about the way you pay our client and the amount you owe them which could affect your ability to obtain future credit.   In order to prevent any further action and potential inconvenience, we would urge you to pay the full sum immediately or alternatively contact our office on 03445439130 quoting Ref xxxx to discuss your options. Alternatively please email us at [email protected] quoting your reference.   Yours sincerely   Rebecca Carter For and on behalf of LCS   I suspect this is the kind of letter they send when they know they are stuffed?    
    • It already allows visitors to spend their quarantine on a golf course in an effort to boost tourism. View the full article
    • I’ve been getting debit collection letters from a number of diffrent companies but I don’t recognise any of them. So I signed up to one of the credit rating agencies to find out who I owed money to. But that didn’t help. It just lists the debit collection company and the amounts they say I owe them. The amounts are staggering. now I was caught out once before by a debit collection agency saying I owed money but not who to and I just paid it. It wasn’t till after this that I found out that some agencies just send letters demanding payment for a nonexistent debit. On my credit report it says I owe money to the debit collection agent but there are no records of any original debit. no unpaid loans or credit cards.  so what do I do? I had a serious brain injury so I have memory problems and some untreatable mental illness. Thanks for taking the time to read this.
  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 27 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
  • Recommended Topics

Kwik,Fit,- PREYING ON THE VULNERABLE AGAIN


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Last month, while I was out of the country my girlfriend, a shy kindly easily intimidated lady

(who wouldn't say boo to a goose but would give her last penny to help somebody in need)

had a flat tyre in her old but reliable Toyota Yaris.

 

 

A work collegue fitted the space saver wheel and unfortunately told her she must go directly to the nearest tyre place (rather than her usual trusted garage) and have it fixed

.She took the car K.F. Chesterfield branch on Lordsmill street expecting to pay up to £50 for a new tyre if it wasn't repairable.

 

Without being asked they checked and found she had not noticed her MOT had run out and persuaded her to let them do the test.

They issued a failure certificate claiming the NSF brake pads were showing less than 1.5mm.

They told her it was a serious safety issue

 

 

in a panic she agreed to let them do the work, expecting to be charged for a tyre and a set of pads. The resulting bill beggars belief

 

When she got the bill for £608.07 and she was told she couldn't have the car back till she paid it.

She was so shocked and upset that she spent the rest of the day in tears,

she earns the minimum wage and doesn't have a credit card

a bill like this means she can't even afford to buy groceries.

The car is only worth £500!

 

When I returned to the UK she showed me the bill still shaking.

I was horrified, she didn't understand how it could be so much but having been connected with the motor trade and being an engineer I could.

 

She went in for one flat tyre to be repaired there was no uneven tyre wear, she didn't report any judder or pulling.

I had driven the car to the airport a few days before, it drove and handled fine.

The other front tyre was only fitted and balanced (by a trusted garage we know well) a couple of weeks earlier and the tyre pressures checked (for free) then.

why was she charged for balancing all 4 wheels?

Why was she charged for 4 wheel inflation with nitrogen?

Why was she charged for tracking?

 

She never requested a fuel treatment and the MOT failure refusal sheet showed emissions 1/20th of the legal limit so why was she charged £20.00 plus VAT for fuel additive?

 

The MOT refusal made no mention of broken springs.

I live up a very rough farm track and she lives in Chesterfield in an area with many speed humps,

if the springs were in any way weak they would have broken.

Yet with no justification other than surface rust (and the employee's parts sold bonus)

they replaced the rear springs and charged her £175.36 plus VAT

 

There was no need to replace the brake fluid and she did not ask them to but they did it anyway and charged her £39.95 plus VAT

 

Had the front disks been badly worn it would have been picked up on the MOT failure and the mechanic who fitted the other tyre 2 weeks earlier would have advised

replacement but again they replaced the 2 front disks and charged 129.16 plus VAT

 

It seems clear to me KF employees have seen a vulnerable mechanically illiterate woman and taken full advantage of the opportunity.

 

I've sent them an email about all this but I wanted to warn others about this criminal behaviour and from what I've read on here I don't expect to get any response from them with just an email but you have to start somewhere. I feel they aught to be investigated by trading standards

but looking at their own trumpet blowing web site it looks like they are too important to talk to ordinary people so just push people off to citizens advice.

 

What have others found?

Edited by Ihavenotv
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I think Mikeymack meant .pdf format but your .jpg is perfectly readable on my computer.

 

There has been many cases of this from Kwik Fit here on CAG, please do a search and read the other threads similar to yours.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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Hi and welcome to CAG.

 

If you wish to deal with this on behalf of the lady, you will need her permission, either in writing or by telephone (writing is best)

 

The Kwik Fit rep does come here quite regularly.

 

What I would want is proof that this lady either verbally agreed to the repairs or a signature to accept the work.

 

I would imagine that when the car reg number was put into their computer this may have shown the MOT status however, IF they have done all this work without permission, complain long and hard.

I don't think for one minute they have the old bits now and I can say with some certainty that they won't put the car back into its previous condition.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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It seems clear to me KF employees have seen a vulnerable mechanically illiterate woman and taken full advantage of the opportunity.

 

I would put a definite 'yes' on that statement, I can vouch from personal experience that they do this.

 

It could even be that they haven't carried out the work they billed for, this is also a known fact.

 

Get an email sent in the strongest but polite terms to the CEO

 

Mr Kenji Murai Chief Executive

 

Email [email protected]

 

You might also want to take it to your usual garage and ask him to check on the claimed work to see if it has actually been done.

 

As for the "What have others found?" do a search on here and on Google and you will be inundated with reports of their bad practices and rip-off ways.

 

Has the bill been now paid or are they still holding the car ?

Edited by Conniff
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Thanks,

 

 

I've emailed their chief exec and quickly received an email this evening from their area manager asking for my mobile number.

 

 

As for authorising the work,

she was in such a state she can't remember exactly what she was coerced into saying

but thinks it was something like "if the brakes are dangerous you had beter fix them".

 

 

I've had it up on the ramp of a friend's garage

 

 

I can see 3 of the wheels have new balance

there are new front pads, discs and springs -

obviously I can't check the fuel additive

and brake fluid

 

 

but in any case if these things were not necessary to fix the tyre or pass the mot

 

 

they had no business fitting them

 

 

if the cost of the repairs they believed necessary was more than the car was worth

they should have advised her of that before doing any work.

 

She paid immediately as she was in shock

she had already lost half a day's pay and needed the car to return to work.

 

Thanks for the support, it helps a lot!

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I had this level of service a few years ago.

 

I went into KF to have a tyre changed and they ended up giving me some cock and bull story the front disc was below the legal limit and that they could not release the car until they were replaced.

 

Strange as the car passed its MOT a few days before with no advisory

 

After a few choice words i left and had the tyre changed at HIQ with no issues

I mentioned about the front disc and they said they were fine

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How did she pay?

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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There is a chargeback scheme for debit cards, but unfortunately in this case as all the work appears to have been carried out you will have a hard job trying to convince your bank that you have paid for something you haven't had.

 

Not a lot more can be said until your next post once you have had a reply.

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I meant to say yesterday. It's a bit of a folly to fit a tyre and not check the tracking. Should that tyre wear prematurely, it's most likely the customer would blame the fitter for either a duff tyre or because he didn't check the tracking after fitting.

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I don't think we are going to agree on that one. If the tyres are not unevenly worn what is the point in doubling the cost of replacement by an unnecessary tracking check. If one side wears off the tyre I'm hardly going to say the fitter damaged the tracking or somehow fitted the tyre only half on the rim. Surely you don't have your wheels tracked every time you have a puncture or need a new tyre? In 40 years of motoring I've never known a tyre place want to check the tracking unless there is uneven tyre wear / feathering of the tread. You might as well suggest they fit new rims incase the old ones leak and the customer claims it's the tyre/fitter's fault.

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The area manager called briefly to say he couldn't comment untill he's spoken to the lads at the branch. Said he didn't want to upset them before the weekend. I commented that they had upset the customer so much she was in tears for the rest of the day and miserable for the next week.

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I'm truly shocked that they haven't cleaned up their acts after so many complaints.

As I mentioned in another thread, my only experience with kf was when I took my car for ac regassing and they said that I needed new pads and discs at the front because they were dangerously worn.

They sheeply went quite when I pointed out that discs and pads had been replaced a week before.

From a legal point of view there's no much you can do in this case.

Your gf agreed to the work and paid.

The "damaged" parts have been disposed of.

So it's impossible to assess whether the car needed all that work or not.

Keep bothering the ceo and see if you can get some money back, but don't hold your breath

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Again, their continued existence and work practice is because of our own Trading Standards who are probably the weakest of all departments and just seem to sit in an office all day drinking coffee and scratching their balls.

 

They are the only ones who can take action, but as per usual, then don't seem to be bothered. It will be a different story when one of their wives gets caught.

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I don't think we are going to agree on that one. If the tyres are not unevenly worn what is the point in doubling the cost of replacement by an unnecessary tracking check. If one side wears off the tyre I'm hardly going to say the fitter damaged the tracking or somehow fitted the tyre only half on the rim. Surely you don't have your wheels tracked every time you have a puncture or need a new tyre? In 40 years of motoring I've never known a tyre place want to check the tracking unless there is uneven tyre wear / feathering of the tread. You might as well suggest they fit new rims incase the old ones leak and the customer claims it's the tyre/fitter's fault.

 

Correct wheel alignment isn't just about tyres feathering or wearing at the edges, it will also improve fuel economy, handling and driving safety by reducing steering and stability problems. Things that might not be obvious during normal driving.

I think wheel alignment should be a preventative measure and done at every service to take account of normal wear and tear of other suspension component.

Edited by Conniff
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They should of been out of existence years ago

 

Trading Standards to go there is no such thing, as Trading Standards if they cannot act in the correct manner running their organisation then another Quango

:mad2::-x:jaw::sad:
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Yes the trading standards web site is an own trumpet blowing bit of propaganda which basically says "we are too busy being important to talk to ordinary people, contact the citizens advice service in stead"

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Trading standards is not another Quango, is a Local Authority department. Local authorities are elected, Quango are unelected bodies

 

Trading standards are so overworked now since not only Trading Standards issues but also work place inspections on health and safety. There staffing counts in these departments have been more than halved

 

The Government through the HSE now only do work place inspections on essential services such as nuclear power and airlines. The other has now been placed on trading standards.

 

Even the fire service no longer do work place inspections due to Government cuts

 

Trading standards and enviromental health have basically merged and pooled resources

 

If you have objections as to the capability of Trading Standards look to the real cause, that is lack of funding from central Government to do their job. Since 2010 local authorities each on average have had their funding cut by 80 million from central government

Edited by obiter dictum
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I just read back and can't see anything mentioned by anyone about a quango. What I do know is that TS are the bottom of the pile when it comes to the consumer.

Edited by Conniff
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They should of been out of existence years ago

 

Trading Standards to go there is no such thing, as Trading Standards if they cannot act in the correct manner running their organisation then another Quango

 

I just read back and can't see anything mentioned by anyone about a quango. What I do know is that TS are the bottom of the pile when it comes to the consumer.

 

 

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I had a long talk with KF area manager yesterday afternoon. He claimed they asked my girlfriend if she would like them to balance the wheels while they had them off to check the brakes, which is a definite lie, she was never asked any such thing and would not have agreed. He positioned it as though he was on our side and had got the fitters to agree the nitrogen inflation was not strictly necessary. He told me the fuel additive was a fantastic product positioning it as though they were doing her such a big favour by adding it he said "to help it through any future mots", why would they need to ask first? He made great play of how onced added to the fuel tank it lasted for the full life of the fuel in the tank! When I persisted pointing out the ridiculously low emissions reading on the mot he said I needed to google it. They claimed they changed the brake fluid because my GF didn't know when it was last changed. I never got an explanation for the tracking, he just repeated several times that he had get the fitters to agree they had done a couple of jobs which were not strictly necessary. In light of that he was prepared to offer a refund for what he said were the unnecessary (low cost) items, so for 3x wheel balancing, 3x nitrogen filling, fuel additive and alignment he said he was prepared to send a refund cheque for £89.70. No mention of the VAT which would take this to £107.64. No mention of a refund for replacing the brake fluid.

 

I suggested that as they agreed they had done unnecessary work for no good reason, it called into question the need for the other jobs to which he responded that it was all documented so in his mind he was happy it was all correct. (so although fitters lie about what they have said to the customer and do unnecessary work not requested, they apparently always tell the truth when typing into the computer?) They agreed it drove in fine, claimed they noticed the spring when they put the car on the lift to fit the tyre so they fitted 2 springs before the mot. They claimed on their system when a car fails the mot on anything to do with brakes it automatically triggers a full brake check, (though earlier he had said they hadn't checked the rears because they didn't want to make any more work for the customer). They said on the (fitter's) report the brake check revealed one front disc was 0.3mm below the minimum 18mm and the other 0.5mm. As the discs are long gone now I have no way of checking this but equally I have no reason to believe in it, the calibration of their equipment, or the skill of the fitter (who wants it to be low) when measuring fractions of a mm either. When I asked why the discs were not mentioned on the MOT he said they couldn't see them to check on an MOT so they only check the efficiency of the brake pedal. Similarly, I raised the question of whether the spring really was broken as I had driven it to the airport with my GF and my luggage without clanks, creaks or handling problems only a few days before. He said he understood what I was saying but they didn't take photos so he could offer me no evidence on that.

 

The call finished with him pressing me to accept a cheque for £89.70 then re-iterating that he was happy with everything except the items he was prepared to refund and me saying "well you would say that wouldn't you, I will have to think about it"

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