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    • Recently I found some buried treasure in the form of a mysterious silver coin - although the most valuable thing about it turned out to be its history.View the full article
    • Another one. Top Tory placed dozens of bets on the election date. It looks as if he kept them under £100, thinking they wouldn't be investigated, but the Gambling Commission is looking at potential winnings as well as the size of the bet. How many more are there? https://archive.ph/StZqL
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    • Calm Down please.... there is only one way to deal with this and that is - PROPERLY. Being surrounded by 'lawyers' who deal with 'disputes', just like going to the likes of CAB, in this instance has, most probably, to date,  sadly not helping you here. Such people always project an Aura of confidence, when the truth is they don't actually have the vast successful experience of the members here in dealing with the likes BMW. there are over 350 threads here . as far i gather this is the situation, In April, a car was purchased by your son from BMW. Finance taken out to purchase it has since been paid in full, as well as full payment for an annual Insurance policy. within 6 weeks, it was discovered and confirmed in writing, via a report from a local garage, that the car indeed had numerous performance modifications undertaken. Namely being remapped and with modifications to the exhaust system. having contacted his ins co, they require a further £5k to uprate his policy, without it renders the existing insurance policy invalid, thus the car is not being driven.  again within this 6 weeks, you wrote to BMW rejecting the car (we need to see this letter please. scan it up to PDF, please read our UPLOAD guide). at first BMW were onboard, even sending their own inspector, confirming the mods etc. but in the last 9 days since said inspection, comms have now gone dead. .................. you have 2 options - 1 - allow BMW to sort the car FOC and without hassle to him, but probably within their own snails pace timeframe. 2- EVENTUALLY bring legal action - this would most probably be under contract law, not a claim under the consumer rights act . (as financially you would lose out big time) to do 2. which is not easy and rather complex to calculate the financial sum involved...... we need all the info @BankFodder has requested. of many, but one good reason for this is say for this new mot, show the old one was suspect, good bargaining chip against 2500mls usage deductions... your call but you need to do this properly or not at all...............    
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mercedes took our order deposit then sold car!!


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Hi

 

 

Me and my boyfried went into Mercedes last Friday, after spending almost 3 hours there we found a car (used 2 years old) we loved so we paid our order deposit of £500.00. We then left the garage expecting a phone call in a couple of days to go in and sign the finance papers and confirm when we can expect to pick up our new car as it would have to be delivered from one of their other garages.

 

 

Later on the Friday we got a phone call to say that someone else was going to view the car on the Sunday who then bought the car.

 

 

Mercedes now cannot find a car the same as the one we put our deposit on. I thought that the car was ours and that we entered into a legally binding contract when they took our £500.00 deposit as our order deposit.

 

 

Can anyone else advise please?

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Yes, you had a contract. That contract was binding by implication. You saw a car, you said you wanted that car and sealed that contract with a deposit.

 

Breaches of contract can attract damages so if you find another car the same but it costs more, then you can claim that difference from the dealer that breached the contract.

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Thanks!

 

 

That is what I thought, however, Mercedes are now saying because they can't find the same car they can't do anything to help us for now. They are actually ringing round their existing clients who have the same car we want but are coming to the end of they agreement to see if they want to upgrade/change their car.

 

 

I know that they are trying to help but just not enough and I don't think it's fair. It was our first big purchase together and they have just taken all of the excitement away.

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Well at least the Dealership are trying to say the least... They could have down right said no to hgelping you.

 

But yes as highlighted above, Contract law and because you paid a deposit and sealed the contract with said deposit, its legally binding.

But realistically, if they dont have a similar vehicle. Can you get your deposit back and go elsewhere?

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In a sort of way, but that depends on how you want to take it. You could get a few hundred out of them if they find you another by asking that they do the next 'full' service for free or fit a ????.

Rather than asking for financial recompense which you would have to show, asking for parts or services always gets you a higher value compensation.

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