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SAR on recently closed Smile Account

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Hi, great forum this, hope somebody can advise.

 

I was planning to move my Smile account and wanted copies of the old statements without paying their extortionate printing fees. A CAG SAR template letter seemed just the ticket! Having seen in a forum about accounts being closed by banks following a SAR I thought it best to wait until it I had done the closing as part of an account transfer.

 

So, account transferred, SAR sent soon after, and my copy of the personal data has finally arrived (maybe late, I will have to check), but no statements! Just secure messages and tax transactions. Surely they keep statement data, for a few months at least? And would that not be part of a SAR? Is there anything to justify challenging them on this?

 

Cheers

 

Mike

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Did you specifically request those statements to be included in the SAR?

 

Have they had the full 40 days in which to respond?


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Careful with wording.

 

Askign for statements means they can charge you for each statement!!!!

 

Ask for "Transaction List" instead


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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Thank you both for your responses.

 

 

They sent their response right on the deadline, so they were on time I suppose.

 

 

I used the CAG Full Subject Access Request and if I remember did not feel the need to modify it. (the PDF that I saved has been corrupted somehow)

 

 

Variation of terminology is always possible so I just left the definition wide open as stated on the template. But if I do chase it then 'Transaction List' may well be the best option.

 

 

Any opinions on whether Smile would have kept the transaction data?

 

 

Mike

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Of course they have it, they havent sent it because then you'd know exactly what theyve been upto all these years.

 

As advised, ask for a transaction list


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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

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