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Hi All,

 

I'd appreciate any advice on the below as I already fear it is going to turn into a messy debacle.

 

I recently took up tenancy in a property on 17th September. I was informed by the letting agency that the energy account with Spark was transferred into my name (and I was welcome to change it) for dual supply.

 

Yesterday, I received my first bill for 17th September - 1st October period from Spark energy. The gas meter serial number is correct and the readings are in agreement with the actuals. That's no issue.

 

The Electric meter serial number in the bill is completely incorrect, compared to the electric meter serial actually in my flat. Equally, the readings on the bill are completely off from my actual readings. I have contacted Spark and gave them my actual serial number, which they claim is actually registered to to the address next door (separate building). They then say it has been an erroneous transfer from February 2015 and to contact the previous supplier Eon to sort it out. Also, due to Data protection obviously they couldn't divulge any details about what serial number and end reading the previous tenant had supplied for his term.

 

I am now caught in limbo being passed between Spark and Eon, each claiming it is the other who have to sort it. Incidentally I had also arranged a switch to GnEnergy but have since contacted them and they have been very helpful in putting my switch on hold until I contact them again.

 

Any advice where to go from here? I feel there is a massive mess brewing regarding the previous tenant/his meter serial/readings/billing. Thankfully the inventory issued by the agency at the start of my tenancy has detailed both meters with the correct serials, readings and even photographs so hopefully none of this falls back on me, but I'd like to have my facts and rights straight incase I end up having to argue my case.

 

Thanks for reading,

POTR

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Eon recently did well in the the energy market for complaints and had one of the lowest complaint table scores. I am sure that you will beable to get it resolved easily;

 

 

They will usually know who to contact through his execs team. Explain in full and Im sure they will help.

As as for Spark;

 

 

Complain to Spark about their inability to help :)

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Pleasure :)

 

If you get a good result then let us know :)

 

Ultimately the incoming supplier needs to raise the ET as it was their mistake. All your details will be correct bar the most important - the serial and MPAN! They will have your name and mailing address correct but the supply address is different hence the confusion, your supply will be with EON and I would contact them about billing etc.

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I have contacted the two e-mails above to see if I get any feedback.

 

I have spoken to Spark who have raised an ET and cancelled the electricity part of my bill. They say Eon will then be responsible for the billing of any period in-between the ET between Feb 2015-September 2015. But I assume by this they mean Eon is actually supplying the meter serial which isn't mine? That's why the confusion in my head arises.

 

For example. I live in Number 1, with Meter Serial A in my flat.

Spark think I live in Number 1 but with Meter Serial B in my flat. They say they ETed the supply from Eon in February.

 

So who has been supplying Meter Serial A in Flat 1 for the past 6 months? Who's been paying for it? This is my first encounter with such a problem as the system in my home country is much simpler!

 

 

I have spoke to Scottish Power to try and get the national database updated with the correct serial number for my address.

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I have contacted the two e-mails above to see if I get any feedback.

 

I have spoken to Spark who have raised an ET and cancelled the electricity part of my bill. They say Eon will then be responsible for the billing of any period in-between the ET between Feb 2015-September 2015. But I assume by this they mean Eon is actually supplying the meter serial which isn't mine? That's why the confusion in my head arises.

 

For example. I live in Number 1, with Meter Serial A in my flat.

Spark think I live in Number 1 but with Meter Serial B in my flat. They say they ETed the supply from Eon in February.

 

So who has been supplying Meter Serial A in Flat 1 for the past 6 months? Who's been paying for it? This is my first encounter with such a problem as the system in my home country is much simpler!

 

 

I have spoke to Scottish Power to try and get the national database updated with the correct serial number for my address.

 

Rather than wait for them to reply, i have access to the databases if you'd like me to check that for you. Just drop me a PM, would just need the house number and postcode. The electricity will show dates and names of suppliers but sadly the gas will only show current and sometimes previous supplier.

 

Either way someone's made a balls up. I see it all the time with suppliers taking over the wrong flats and addresses like this, Scottish addresses especially are a nightmare!

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Hi All,

 

I'd appreciate any advice on the below as I already fear it is going to turn into a messy debacle.

 

I recently took up tenancy in a property on 17th September. I was informed by the letting agency that the energy account with Spark was transferred into my name (and I was welcome to change it) for dual supply.

 

Yesterday, I received my first bill for 17th September - 1st October period from Spark energy. The gas meter serial number is correct and the readings are in agreement with the actuals. That's no issue.

 

The Electric meter serial number in the bill is completely incorrect, compared to the electric meter serial actually in my flat. Equally, the readings on the bill are completely off from my actual readings. I have contacted Spark and gave them my actual serial number, which they claim is actually registered to to the address next door (separate building). They then say it has been an erroneous transfer from February 2015 and to contact the previous supplier Eon to sort it out. Also, due to Data protection obviously they couldn't divulge any details about what serial number and end reading the previous tenant had supplied for his term.

 

I am now caught in limbo being passed between Spark and Eon, each claiming it is the other who have to sort it. Incidentally I had also arranged a switch to GnEnergy but have since contacted them and they have been very helpful in putting my switch on hold until I contact them again.

 

Any advice where to go from here? I feel there is a massive mess brewing regarding the previous tenant/his meter serial/readings/billing. Thankfully the inventory issued by the agency at the start of my tenancy has detailed both meters with the correct serials, readings and even photographs so hopefully none of this falls back on me, but I'd like to have my facts and rights straight incase I end up having to argue my case.

 

Thanks for reading,

POTR

 

Hi POTR and sorry for the late reply. Just noticed your post.

 

To be honest, this sounds more like a crossed meter than an Erroneous Transfer. A crossed meter is where two or more meters in close proximity have been attached to each other's Meter Point Administration Number (MPAN). Sorry to talk industry jargon. The MPAN is the unique supply number used to identify electricity meters at every property in Great Britain.

 

If we're the registered supplier to one of the meters involved, we've a specialist crossed meters team who'll help sort this. These are the ones to talk to. It's great you've taken photos of the meter. It'll help move things along if you send these to us along with the meter serial number. Also, please let us know the full postal address and where the meter is as well as up to date readings. We'll make sure the meter details are amended to match the MPAN and update the national database. Where we're the supplier, we'll sort out the billing to make sure we're charging the right meter to the readings provided.

 

You can email the photos as an attachment through our website or use one of our social channels if this is better. We're on twitter (@eonhelp) and facebook (EON energy UK).

 

Hope this helps point you in the right direction POTR.

 

Malc

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  • 2 weeks later...

Hi,

 

Thanks for the replies, especially Malc.

 

As an update, Spark have removed the electricity part of my account.

 

I have opened an account with Scottish Power, with the correct serial number, address and readings. They have said they will get the national database updated.

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