Jump to content
style="text-align:center;"> Please note that this topic has not had any new posts for the last 1766 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

The Saga.. Advice Please.

 

I had a quote from a National Window installer and I agreed to have a Bow window fitted, I signed up on 28/8/15 and the surveyor turned up a few days later and measured up.. all fine so far... A date was arranged to have the window fitted 22/9/15.

 

The fitters turned up on the said date and proceeded to fit the window, the old window came out and the new one went in, that's when the problems started, they informed me that they don't fit !!!!!!!!!!!! miss- measured by 100mm each side...:-x how could they get it so wrong.

So they packed up and drove off into the sunset...:violin:

 

The same day another so called architect turned up and re-measured and said they will turn it round quite quickly.

 

I sent an email to their head office and followed it up with a phone call, they told me that they would ask a manger to call me, nothing.... 7 days later I called them back and asked what was happening with my window ?.

 

They said yes your window are due in on Friday and we can fit them on Tuesday... Today, so they turned up again and started to fit the new windows and then they noticed that the sill don't fit !!!!!!!:mad2:

 

So off the fitters go !!

 

I was told a manger would call me back to explain what will happen next. No call, so I called them back this evening and spoke to some Manger, I told him I was peed off with them and the lack of customer care, and at that point I told I don't want his window and he can cancel my order, as they are not fit for purpose and I have lost faith in their product... :|

 

He informed me that it was too late to cancel as the 14 day cooling off period had passed, he offered my £75.00 servery fee a refund... so I told him to ...off.

 

the question is, do I still have to have the window as I haven't paid yet only the survey fee of £75.00 ?

 

P.S I have no internal window sill and the external tiles have been removed, a sheet aup at the window and its an embarrassment:!:.

 

where do I stand.


Abbey Settled 3,600:cool:

 

Just started battle with

EGG

Virgin CC

Abbey

MBNA

 

 

Share this post


Link to post
Share on other sites

Thread moved to General Consumer Issues.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

The 14 days cooling off period doesn't come into it as this is not a change of mind.

Share this post


Link to post
Share on other sites

Where do I stand ?

do I have a case to tell them to do one ?


Abbey Settled 3,600:cool:

 

Just started battle with

EGG

Virgin CC

Abbey

MBNA

 

 

Share this post


Link to post
Share on other sites

I forgot to mention, I called T&S and the CAB is calling me back tomorrow !!


Abbey Settled 3,600:cool:

 

Just started battle with

EGG

Virgin CC

Abbey

MBNA

 

 

Share this post


Link to post
Share on other sites

Come back after CAB have been in touch and let us know what they say.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...