UPVC Window

[scousepie]

The Saga.. Advice Please.

 

I had a quote from a National Window installer and I agreed to have a Bow window fitted, I signed up on 28/8/15 and the surveyor turned up a few days later and measured up.. all fine so far... A date was arranged to have the window fitted 22/9/15.

 

The fitters turned up on the said date and proceeded to fit the window, the old window came out and the new one went in, that's when the problems started, they informed me that they don't fit !!!!!!!!!!!! miss- measured by 100mm each side... how could they get it so wrong.

So they packed up and drove off into the sunset...

 

The same day another so called architect turned up and re-measured and said they will turn it round quite quickly.

 

I sent an email to their head office and followed it up with a phone call, they told me that they would ask a manger to call me, nothing.... 7 days later I called them back and asked what was happening with my window ?.

 

They said yes your window are due in on Friday and we can fit them on Tuesday... Today, so they turned up again and started to fit the new windows and then they noticed that the sill don't fit !!!!!!!

 

So off the fitters go !!

 

I was told a manger would call me back to explain what will happen next. No call, so I called them back this evening and spoke to some Manger, I told him I was peed off with them and the lack of customer care, and at that point I told I don't want his window and he can cancel my order, as they are not fit for purpose and I have lost faith in their product...

 

He informed me that it was too late to cancel as the 14 day cooling off period had passed, he offered my £75.00 servery fee a refund... so I told him to ...off.

 

the question is, do I still have to have the window as I haven't paid yet only the survey fee of £75.00 ?

 

P.S I have no internal window sill and the external tiles have been removed, a sheet aup at the window and its an embarrassment:!:.

 

where do I stand.

[citizenB]

Thread moved to General Consumer Issues.

[Conniff]

The 14 days cooling off period doesn't come into it as this is not a change of mind.

[scousepie]

Where do I stand ?

do I have a case to tell them to do one ?

[scousepie]

I forgot to mention, I called T&S and the CAB is calling me back tomorrow !!

[Conniff]

Come back after CAB have been in touch and let us know what they say.