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    • Ok, so as you have been overcharged you now need to be pragmatic and first of all request a refund by making a complaint.  In this first complaint do not go on about what argument you had and what conduct the inspectors were following.  Concentrate on highlighting the fact that you must get a refund because they overcharged you.  People looking at complaints receive thousands everyday and anything longer than a few lines is usually misunderstood.    After you receive your refund, then you complain about the conduct of the inspectors,  as a completely separate matter. I note that you were offered a refund, an argument broke out and you were escorted out of the station. This will not play in your favour as all inspectors would have taken note of this in their notebook and possibly complete an incident report form with their version of events. Frustrating but that's how it is, that's why I said to be pragmatic. 
    • agree with DX100uk on the reply. Every time I have replied or complained about those firms to the FO and FCA they take an age to come back and even then its with nothing new as they cannot do anything. for what its worth my debt is over 70k and even that has been inflated ! so no worries there. There are many thousands out there in the same situation.   In regards to COB and even Stepchange don't even bother as they have no idea themselves something which I complained to the FO about as CWD and IDR use in there letters to seek advice when they know full well that no charity or debt company know anything about the debt in dubai situation so this is again unfair to be using this. what also annoys me is that nobody ever signs off letters its IDR or Moriaty law etc !!!!    I have never supplied my financial details and never will and only when and if and I will repeat when and if that the debt i owe is purchased by a UK firm or indeed taken through the correct channels or courts then I will defence myself.   It makes me alugh that they think a small c;laims court understands everything that goes on and dont understand the full picture of laws that are broken and sometimes human rights also.   The best one to date for me was in 2011 imagine my new job and my new partner and some stupid collection agency in Dubai send a Fax to my director about my debt !!!! embarrassing but at the same time good to get it off my chest. they then called my partner in her work !!!! (yes this was the first time she found out about everything again good to talk) against the law, against any laws but this is how the banks and the agents work similar to those of CWD, IDR and I think Moriaty    dont pay a penny !  
    • Andy, thank you so much for your help. dx100UK  the date is 25 Jul 19   Is it ok to send now?
    • Your Rent. Bills. Council Tax etc 99.999% important.  Moriarty  0.001% important. Don't take food out of your kids mouth's to pay them.
    • Dx: half the comments they have put are not relevant or apply to anything we have stated. So not about to throw the towel in just yet.
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Tincan01

Garage Fitted Wrong Part on Vauxhall Corsa

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Hi,

 

Last year i put my car (Vauxhall Corsa 08 plate) in for its service to a local family run garage (Garage A) that we have used for years. It was found that i had a slight oil leak coming from the sump plug, i was advised that they would re-tap and fit a new sump plug.

 

Having moved away from the area i have today put my car into a Vauxhall Dealership (Garage B) for its service. I have been advised that i have a large leak from the sump plug caused by Garage A fitting the wrong sump plug, causing irreversable damage to the sump and a new sump, at a cost of £367 is required. Garage B is also saying they are unwilling to let me take the car away, so i am unable to take it back to Garage A for them to have a look at and fix it themselves.

 

What are my options? Can i go to Garage A and ask if they would be willing as a goodwill gesture refund some of the cost

 

I haven't yet spoken to Garage A about this as i do not know where i stand and dont want to go making claims without getting some advise beforehand.

 

Kind Regards,

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Hi and welcome to CAG

 

I would contact the original garage in writing and see where that gets you. Stay off the phone unless you can record the conversation.

 

I am a little concerned as to why the original garage would re tap the thread. Could they not obtain the correct sump plug? Most minor leaks from the sump is usually down to the washer that has hardened over time and that can be remedied by heating and cooling the washer.

 

Perhaps on a previous service, the sump plug was cross threaded resulting in the need to re tap.


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Thanks for the reply,

 

What should I say in the letter? Should I include things like a copy of the original invoice for the work done as im pretty sure it mentions Re-Tap and fit new plug. What about asking the dealship for a letter/report stating that the wrong plug has been fitted? And including it in the letter?

 

I have no idea why they felt the need to re-tap, i was never given a reason.

 

Kind Regards,

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Why wouldn't garage B let you take the car away?

Is there really a need for a new sump???

We're talking Vauxhall dealer here.

Just show up unexpectedly and demand your car back.

Make sure they don't start messing about with it when you do this.

I would just walk to the car and not let it out of my sight until I got the keys.

You would know if you had a massive leak, believe me

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He can't take it away if the latest garage have drained the oil out. I imagine the Vauxhall dealership want to return the sump and plug back to standard Vauxhall design and that is the real problem; they don't want to risk garage A's repair letting go (or else they just want some £££s by making a job out of it). probably if you took it to another local garage, they might be fine with the sump plug repair. Most places just suck the oil out anyway nowdays meaning you could use some sealer round the weepy bolt and never touch it again. There are certainly options that work out a lot cheaper than £367.

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They certainly want some pounds as you put it. A steel sump is just a couple of quick to stamp out so someone is making a good 300 out of this. Even if it was an alloy one the cost would be no where near what they are charging.

 

Go online and find a Vauxhall dealer out of your area, in another town and give their stores a ring and ask if they have a sump and gasket for your car and how much is it.

 

You could then do the same with a scrappy and do the job yourself or tell them you will supply the parts.

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With all due respect Conniff I expect a good part of the charge is for labour as getting a sump off can mean dropping the exhaust and even sub-frame these days.

 

The main thing is that garage A probably did a good job of fixing the sump plug (after all the OP wasn't having to continually top up with oil as far as we know), it's just not to Vauxhall's liking which is the real issue. Sump plugs can be fixed quickly and cheaply in situ with one or more of the following:

 

1) Longer threaded bolt

2) Oversize sump plug

3) Re-tap thread

4) Re-tap and helicoil thread

5) If all else fails, just glue the sump plug in and use an oil extractor (uses dipstick tube) to change the oil

 

You don't need a new sump and associated costs BUT because Vauxhall mechanics are just fitters and not engineers, that's all they can offer; maybe all their company policy allows them to offer (i.e. genuine Vauxhall original parts unmodified).

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As mentioned, if you had a massive leak, you would have noticed oil everywhere you have parked. Has the car been lowered? Does it scrape on speed humps?

 

I really don't think a new sump would be needed. The suggestions by Ed above would be easy enough.

 

That said, a new sump is around £30 - £50 on eBay: http://www.ebay.co.uk/itm/Vauxhall-New-Oil-Pan-Sump-Astra-Agila-Corsa-Meriva-Tigra-1-3-Diesel-93177276-/252114921228?fits=Car+Make%3AVauxhall%7CModel%3ACorsa%7CCars+Year%3A2008&hash=item3ab338670c, http://www.ebay.co.uk/itm/Vauxhall-Corsa-D-Van-4-2007-12-2010-Oil-Sump-Pan-1-3-1-2-90Bhp-Diesel-16V-Fwd-/131584109077?fits=Car+Make%3AVauxhall%7CModel%3ACorsa%7CCars+Year%3A2008&hash=item1ea3062a15

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There is another solution I forgot which is to fit a Fumoto valve; cost £20 and you can still drain the oil:

 

http://www.quickvalve.co.uk/

 

As these only have to be screwed in once you can use silicon sealer, JB Weld or whatever you like around the threads to be doubly sure they won't leak. Does depend whther the original sump hole has been enlarged by garage A though and any sort of insert or oversize plug fitted.

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There is another solution I forgot which is to fit a Fumoto valve; cost £20 and you can still drain the oil:

 

http://www.quickvalve.co.uk/

 

As these only have to be screwed in once you can use silicon sealer, JB Weld or whatever you like around the threads to be doubly sure they won't leak. Does depend whther the original sump hole has been enlarged by garage A though and any sort of insert or oversize plug fitted.

 

It's a great idea.

I wonder if it would scrape on the floor and break the sump on the stupidly high humps of London

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It's a great idea.

I wonder if it would scrape on the floor and break the sump on the stupidly high humps of London

 

They are not long and if your sump plug is horizontal (on the side of the pan) wouldn't be a problem but I agree if at a 45 degree angle and with nothing else lower on the car like a crossmember, I would be wary.

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They are not long and if your sump plug is horizontal (on the side of the pan) wouldn't be a problem but I agree if at a 45 degree angle and with nothing else lower on the car like a crossmember, I would be wary.

 

I'm still sceptical about this plug.

Someone could "accidentally" open it...

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