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    • I'm removing two posts here – one because it refers to "… All from the same ethnic background" and the second one referring to the fact that the customer was Spanish. The first, particularly by king12345 has a strong racist tone about it and is completely unwelcome here.  king1 2345 has been here long enough and knows very well that this is not what we do. ==============================================================================   In terms of the building and insurance problem, it certainly sounds if you are being treated very badly and we would be very happy to help. Unfortunately I find your story is rather unclear – probably because there is a lot of narrative and I'd be grateful if you could clarify your story and in particular breaking down the insurance job and the rest including giving their values. Do you know if the insurance money has been paid to the customer or is the insurance company simply waiting for some kind of approval. You say that the insurance company has signed the job off and so this suggests to me that they are satisfied but what worries me is that they may already have paid the money to the customer who is merely withholding it from you rather than authorising the direct payment of the insurance money to you. Your story needs substantial clarification please. Finally, does your customer own the property? If you are not sure then you should consult the land registry website to ascertain the owner of the property
    • update:  Tried with new micro filter and still no difference in the speeds.  Called plusnet and they sent this 🤪 although looks like there was interference in the line which i never picked up   
    • Hi dx100uk   He is the information you asked for.   OC: Capital One    Type of debt: Credit Card    When taken out: 29/10/2017   Current owner: Capital One    Defaulted date: Hasn’t Defaulted    Outstanding sum: £156.52   ———————————————————————   OC: Vanquis   Type of debt: Credit Card    When taken out: 21/05/2018   Current owner: Vanquis   Defaulted date: 31/05/2019   Outstanding sum: £355.00   ———————————————————————   OC: Ocean    Type of debt: Credit Card    When taken out: 09/09/2018   Current owner: Ocean   Defaulted date: 07/06/2019   Outstanding sum: £318.00   ———————————————————————   OC: Instant Cash Loans T/A Payday Express   Type of debt: Payday Loan   When taken out: 22/01/2014   Current owner: Instant Cash Loans T/A Payday Express   Defaulted date: 04/06/2014   Outstanding sum: £492.00   ———————————————————————   OC: NatWest   Type of debt: Current Account    When taken out: 05/08/2003   Current owner: NatWest   Defaulted date: 30/04/2016   Outstanding sum: £468.00   ———————————————————————   OC: British Gas   Type of debt: Utility Gas Account   When taken out: 01/08/2015   Current owner: British Gas   Defaulted date: 06/09/2018   Outstanding sum: £712.00   ———————————————————————   OC: British Gas   Type of debt: Utility Electric Account   When taken out: 01/08/2015   Current owner: British Gas   Defaulted date: 06/09/2018   Outstanding sum: £819.00
    • Thanks DX re counterclaim. Just to clarify regarding witness should I just put one on the N180 and at court just take a witness statement from partner?  
    • I am hoping someone can advise me regarding my salary. I work as an emergency response driver for a private medical transport company. I work 6 x 24 hour shifts on call(total of 144 hrs) followed by 2 rest days(48 hrs). I work from my home address, with a company vehicle parked outside. During my six on call shifts, I must be available to respond to any task given to me (by phone-call) within a certain time. As you can imagine, while on call I am very limited to what activities I can take part in. Due to the nature of my role and the need to respond within 30 minutes to 90 minutes I am somewhat tied to my home. Obviously I cannot consume alcohol, go for family meals, go shopping etc. Even while attending hospital appointments, popping to the shop I must wear my uniform, take the vehicle with me and be contactable and ready to respond. It has been brought to my attention that on call time is now classed as working time if you must be at the disposal of your employer during that on call time.   Is that correct and if so, should I be paid at least the minimum wage while on call. I am currently paid an annual salary of £22,000 for being on duty an average of 6,570 hours per year which would put my hourly rate at well below the minimum( not including annual leave).   Any advice would be greatly appreciated. Thank you.
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Window Company Botched Job, Refuse to Correct Work

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Recently, I had some UPVC windows fitted..

 

Shortly after the job, I noticed that there were a number of defects with the glass and frame i.e. cracked glass, damage to frame etc

 

As per the company's guarantee/policy I contacted the firm.

 

I was then told to email them detailing the issues. I did this immediately, however they ignored my email.

 

So a week later I called again. I was given no apology, instead I was told to provide some additional details, which I did.

 

In my follow up email, I politely asked to be contacted within 7 days to arrange for remedial work to take place... Once again, they have ignored my email.

 

I am looking for advice on what I should do?

 

If it helps, the firm is a 'check a trade' listed company.. However I am shocked that a firm would act like this.

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Hi

The first thing to do is name and shame then (if you can) upload some pictures of the damage (preferably as a pdf file)


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks for your reply..

 

At the moment, I would prefer not to go down the route of naming and shaming.. All I would like is for the problem to be rectified.

 

As they have not responded to my emails, I was hoping someone had some advice on what action I could take?

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Check a trade do a complaints handling system so you could try them.

 

If you have the registered address of the window company, you could try a written formal complaint to them

 

As they are not responding to emails, you could ring them but get the call recorded.

 

Trading Standards in the area they are based is another call you could make.

 

At then end of the day, if they refuse to do anything, your only real prospect is court action for breach of contract.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Do you have a FENCA certificate issued?

Do they comply with current building regulations?

 

Sounds like court will be the only option with these rouge traders


If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Check a trade do a complaints handling system so you could try them.

 

If you have the registered address of the window company, you could try a written formal complaint to them

 

As they are not responding to emails, you could ring them but get the call recorded.

 

Trading Standards in the area they are based is another call you could make.

 

At then end of the day, if they refuse to do anything, your only real prospect is court action for breach of contract.

 

Contacting check a trade may just be my next course of action..

 

I will also send out a written letter i.e. a final ultimatum

 

According to the 'which' website they state that you can hire another firm to correct the defects.. Following on from this, you would take the original company to a small claims court to pay all the charges incurred..

 

What are your thoughts on this?

 

Do you have a FENCA certificate issued?

Do they comply with current building regulations?

 

Sounds like court will be the only option with these rouge traders

I was not given a FENCA certificate.. I am guessing that I should have been?

 

I do not know if they comply with current building regulations. How can I verify whether this is the case?

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It's actually a FENSA certificate. Unfortunately, without a name, further checks cannot be done however have a look here.

 

http://www.fensa.co.uk/

 

It is a good idea to get a competent company to come and assess the damage and provide a quote to rectify the faults. This will cost you and the original company could refuse to repay you if you haven't got their agreement to an independant assessment.

 

Make sure you have photographic evidence of all the faults and make them aware of this in your complaint.

 

If they still refuse to do anything, A Letter Before Action will be required, giving them (up to) 14 days to rectify or provide a suitable resolution (partial refund)

 

If they still do nothing, your only option is court.

 

Be aware that some rogue traders will dissolve one company and restart as another.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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If no FENSA cert then your windows also need signing off under building regs and this will cost you as local council will enforce. By not naming you are doing yourself a disservice as I'm sure that others would be able to offer local knowledge about company..

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how did you pay by the way? If by CC or DC then do a recharge via the bank. They will take an interest then.

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