Gym/Harlands/CRS

[gelato24]

To start my story:

 

Started 12 month gym membership Jan 2012.

 

Ended: April 2015.

 

CRS letter to parents address: Sept 2015.

 

I personally went into the gym in April 2015 to sign to say that I was cancelling my gym membership,

they said one more payment will be made - these payments were taken out of my bank account and then I stopped my DD at the end of May 2015.

 

 

I have called the gym, who said that their records show that I stopped my membership in July 2015 - as soon as I mentioned Harlands they hung up.

 

Harlands have said they have been repeatedly trying to contact me via letters

- I have moved address but CRS have contacted my parents.

 

 

They suggest I owe £25, but because CRS are now involved they are charging an exta £102.

 

I don't know what to do.

 

 

Any suggestions?

[dx100uk]

you owe nowt!

 

 

if you read a few threads here you'll get the idea

 

 

dx

[slick132]

Hi Gelato and welcome to CAG

 

1. What gym was this.

 

2. Did you get a copy of what you signed when you cancelled in the gym.

 

3. Do you know the date you went in and cancelled.

 

You can ignore Harlands/CRS until we suggest how to reply to them.

 

[gelato24]

Thanks for your replies!

 

Slick, it was xercise4less but I haven't got a copy of when I cancelled - stupid I know. I think it was the 25th of April but I don't have any proof.

[slick132]

Hi Gelato,

 

It doesn't matter that you don't have a copy of the cancellation form - you'd be amazed at just how many of X4Less's cancellations go "missing" !!

 

You don't need proof of the day you went in but work it out as best you can and confirm it. Then we'll draft a letter to Harlands.

 

Edited October 4, 2015 by slick132

[gelato24]

Thanks for all your help Slick!

I'm 99% certain I went down on the 25th of April to cancel it.

[slick132]

Hi Gelato,

 

It's important that you give Harlands/CRS your current address, so you always know what they're up to.

 

I suggest a letter to Harlands at the Haywards Heath address as follows :-

 

Dear Harlands/CRS,

 

Please note my current address as shown above.

 

I refer to my membership at Xercise4Less in [town/city].

 

I visited the gym to cancel my membership on 25th April 2015 and signed their cancellation form.

 

I allowed one further DD payment to be taken in May and then cancelled the DD mandate.

 

Accordingly, I owe the gym nothing further and, if you make any further demands for gym fees or your unlawful admin fees, I will report you to Trading Standards and The CMA without further warning.

 

Yours faithfully,

 

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