Jump to content


Jazz0867

Vodafone chasing for phone returned and confirmed received

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1413 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

My niece is being hounded by Vodafone for a mobile phone she ordered on contract. She changed her mind and returned it immediately without using it. She has been in touch with them countless times stating it has been returned and they have even stated to her, during one conversation over the phone, that it was received in the warehouse yet they still say she has it. She has now received a letter from a DCA stating she owes £1000 for the phone and cancelled contract.

 

Any ideas on how she can get this sorted out as she us now beside herself?

 

Thanks in anticipation!

Share this post


Link to post
Share on other sites
My niece is being hounded by Vodafone for a mobile phone she ordered on contract. She changed her mind and returned it immediately without using it. She has been in touch with them countless times stating it has been returned and they have even stated to her, during one conversation over the phone, that it was received in the warehouse yet they still say she has it. She has now received a letter from a DCA stating she owes £1000 for the phone and cancelled contract.

 

Any ideas on how she can get this sorted out as she us now beside herself?

 

Thanks in anticipation!

 

If you can,try and find the paperwork the collecting courier left (if they did!).if not,contact the courier who picked it up and ask them to supply you with a print out from the drivers round who picked it up from you that day,all their pick ups are on computer and the fact if the pick up was successful or not.that way you can prove it was at least handed back to the courier and your responsibility for it was over.also,do what i'm going to do tonight - get a s.a.r form from their site and ask for transcripts of calls you've made to them and also all notes on your daughters account during you her conversations with customer services.vodafone uk are a horrendous company to deal with when you need their help and its about time they were held accountable for this.good luck.

Share this post


Link to post
Share on other sites

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-APRIL-2015-**

 

Please email the link in the thread above - when you receive your reference number, please post it in this thread.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

Hi Jazz0867,

 

Apologies for the delay with replying to your post.

 

If your niece still needs help with her account, please ask her to email me via the contact details which citizenB has linked you to.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...