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VodaFone should be ashamed how they treat customers!! (11537310)


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You will get a reply.

Now they Know that you want the data controller details they are legally obliged to give them to you and they will look at the reason for your request.

Have you tried submitting the email confirming no debt outstanding to Ardent?

That should be enough to make them go away (or maybe not).

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Funny, I have almost the EXACT same issue on going with Vodafone, the only difference is the very beginnings of your troubles (I flat out wanted to leave Vodafone the moment my contract ended, nothing was going to change that) and I am yet to be contacted by a debt recovery service, but I'm sure Vodafone have that in the pipe line even after all the cancellation chatter between myself, them and the ombudsman.... More fun and games (and life ruining) to look forward to I guess....

 

Vodafone-ruining-my-life!!!!-WRT135-11697844

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Ha

 

,i've just commented on your thread saying exactly the same :)

 

.The current update is that the Ombudsman is currently investigating and I'm going to try to contact Vodafone UK's Data Controller to get an explanation on why my details were released to a debt collection company

 

.I emailed the CEO about a week or so ago and received a letter a couple of days ago from someon "For and behalf of Jeroen Hoencamp) (the CEO)asking me to contact the Customer Relations team.

 

I phone about an hour ago,spoke to someone there and asked that all confirmation of my account being closed and that no money was owing etc to be sent by letter

 

AND that I was looking for compensation and an apology from someone in authority

 

AND the details of the their Data Controller.All,apparently being sent throught to me later.....we'll wait and see.

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To cut a long story short

 

,i gave Vodafone 30 day notice as required 1st June 2015

 

they didn't end my account as requested and continued to send me bills

.

I began receiving emails and letters from their debt collector

,Ardent, for the next month.

 

It has now been sorted out (hopefully!!) after Ombudsman and CEO involvement.

 

All the time I was trying to sort it out on the telephone I had,after a while,sussed that I should ask each customer services rep to make a note on my account of what we were discussing "just in case".

 

Consequently there are loads of notes which prove my account should have ended on or around 1st July

 

BUT they still tried to chase the non-existing debt via Ardent,their debt collectors.

 

Have I any recourse via the Data Protection Act

 

.Thanks.

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Threads merged

Please keep to one thread

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If you are still being pestered by Ardent, then it might be worth issuing a claim against Vodafone - it might concentrate their minds.

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  • 4 months later...

Just a bit of an update to my update.I never did receive a reply to my email asking for the details of Vodafones Data Controller AND I've NEVER received any reply or update from the Ombudsman reference the case which was opened against Vodafone by them!.It seems Vodafone are just a bit too big and really WON'T be dictated to - even by the Ombudsman.

I'm just glad I escaped their clutches,one things for sure,i will never go back.

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Just a bit of an update to my update.I never did receive a reply to my email asking for the details of Vodafones Data Controller AND I've NEVER received any reply or update from the Ombudsman reference the case which was opened against Vodafone by them!.It seems Vodafone are just a bit too big and really WON'T be dictated to - even by the Ombudsman.

I'm just glad I escaped their clutches,one things for sure,i will never go back.

 

So even though you 'got away', this complaint never actually got resolved. Remind us of what the Ombudsman decided and what VF did. If nothing was done by either party then the Ombudsman should be held to account and Vodafone to finalise things.

Are you still being chased?

Is your credit file OK?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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