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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Employer does not offer full holiday pay - please advise.


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Gently referencing this with a "help me understand/ could you clarify" might go down better than "I wish to enforce my rights"...

 

https://www.gov.uk/holiday-entitlement-rights/entitlement

 

But you do need to know it's a gamble. You can claim backpay after the event but I'd be sure you have somewhere else to go first.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Gently referencing this with a "help me understand/ could you clarify" might go down better than "I wish to enforce my rights"...

 

https://www.gov.uk/holiday-entitlement-rights/entitlement

 

But you do need to know it's a gamble. You can claim backpay after the event but I'd be sure you have somewhere else to go first.

 

Thank you very much for your help.

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I am sorry i will now withdraw

 

You are really not helping with your attitude, this is not serving behind the bar at the old bull and bush, this is real life

 

Lose the attitude

 

Seems a little harsh.....but I understand where you are coming from.

 

Sajdood. You have rights, but in order to enforce those rights you have to be a little forceful. The problem there is that with less than two years service the employer could simply get rid of you for being a problem to them but there would be little that you could do about it. The suggestion therefore was to be a little devious and give a good reason why you need to see your contract of employment.

 

If you are not able or willing to either be forceful or devious, then there is a limit to what further advice people can give!

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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Seems a little harsh.....but I understand where you are coming from.

 

Sajdood. You have rights, but in order to enforce those rights you have to be a little forceful. The problem there is that with less than two years service the employer could simply get rid of you for being a problem to them but there would be little that you could do about it. The suggestion therefore was to be a little devious and give a good reason why you need to see your contract of employment.

 

If you are not able or willing to either be forceful or devious, then there is a limit to what further advice people can give!

 

I see.

 

Well, I think I will try and get the contract again. Do you know of any other reasons that I could fabricate that require me to provide someone with an employment contract?

 

I am looking at joining the Army Reserves, could suggest they need to see it?

 

But also, what are my next steps after receiving a contract?

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Typical example of an employer abusing the two year rule, The same as they abuse the Agency Workers Directive

 

Is it any wonder employees are being exploited

 

 

It is not a typical example UNTIL they abuse it. Right now it is a possibility.

 

Unless you are Mystic Meg?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I see.

 

Well, I think I will try and get the contract again. Do you know of any other reasons that I could fabricate that require me to provide someone with an employment contract?

 

I am looking at joining the Army Reserves, could suggest they need to see it?

 

But also, what are my next steps after receiving a contract?

 

Just request it in writing. You are entitled to one and do not need a reason. But you do need to start writing letters.

 

Draft one and we will check it for you?

 

next steps are identical to what they would be without a contract. Write a letter asking when you can have your holidays.

 

I do hope you are also looking for a new job?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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what field of business is your employer in and what is your job title or function? Any clues about your current situation is helpful as there may be other directions to attack the problems from. If your employer is breaking the law regarding its staffing obligations they may well be up to no good in other ways and you could end up carrying the can for their wrongdoing.

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There is no legal obligation for an employer to provide a written contract. They are obliged however to provide a statutory written statement within 2 months of commencing work. This is what the OP should be insisting upon. I personally would be asking for it in writing as evidence.

 

As for statutory holidays, they start accruing the minute you start work, regardless of when the employers holiday cycle starts,

 

The OP is in a difficult position, not unlike many employees in today's UK. Stand up for your rights and risk some lame excuse to get rid of you. Then there's the employment tribunal fee.

 

OP, give ACAS a ring.

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The basic legal position is that you are entitled to 5.6 weeks paid holiday (bank holidays count towards this).

 

A dismissal which is made due to claiming this right is treated as 'automatic unfair dismissal'. That means it is exempt from the 2 year requirement. Therefore,l if you were dismissed because you asked for holiday you are legally entitled to, you could seek compensation for unfair dismissal from an Employment Tribunal.

 

Of course actually paying Employment Tribunal fees and going through the process is easier said then done.

 

I personally would start searching for another job. Once the new job has been found and secured, you should make sure the previous employer pays you for your accrued but untaken holiday leave, and sue them if they refuse.

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