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Leather Chair - Laura Ashley

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I purchased a brown leather chair (£565) from Laura Ashley in March 14.

 

Over the past few months patches are starting to appear on one of the arms.

 

I emailed the customer service team attaching some photographs,

they replied by saying if there was a defect within the leather it would have happened before this time.

 

I asked could anyone come and take a look at it first before making this judgement as I can't exactly take the chair into the shop.

 

They said I would have to get in touch with a furniture ombudsman as we both agree to disagree.

 

I have been in touch with the ombudsman and they are now saying I will need to get a consumer facing report within 7 days otherwise they will close this matter.

 

I am absolutely disgusted with this service, the chair was an expensive piece of furniture and is more of a show chair than one that gets used daily .

 

I would be grateful for any advice on this matters.

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If you want to pursue it via ombudsman or court, you would need a report on the issue anyway. If the report agrees there is a defect, then you should be able to get a replacement chair, repair or refund, plus reimbursement of report costs.

 

I have seen other furniture stores argue all the way to court. They buy this furniture in large numbers and they don't want to acknowledge any faults. They hope that most people could not be bothered to pursue and they will be left with the few that are more determined.


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Outside of 6mts its for you to get an independent report

Of which the cost is met by you and refunded should the complaint under the consumer act be upheald


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Thank you for your reply. Who would I go to for an independent report?

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http://www.fira.co.uk/news/article/the-furniture-ombudsman---independent-inspection-service

 

Have a look locally in yellow pages or online. There may be other choices, but i suspect they all charge similar.

 

Before you go down a route of spending money on this, you should check other solutions. Is the leather issue a manufacturing fault or could there be other explanations. Someone has spilt something on it, the sun has bleached it slightly. Can you buy some leather treatment liquid, that will deal with the problem. Take pictures and visit someone locally that deals with leather products.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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